Cayuga Health (CHS) has two hospitals, Cayuga Medical Center and Schuyler Hospital, as well as a multi-specialty group, Cayuga Medical Associates. Combined employment, including affiliated organizations, is over 2,800 employees. CHS is clinically affiliated with Mayo Medical Laboratories, Rochester Regional Health for cardiac services, and the University of Rochester for neurosciences. Visit www.cayugahealth.org for more information.
Chief Nursing Officer, Patient Care Services CHS
Summary: Reports to the System CNO to assist in creating an environment where nurses deliver highly reliable care. The CNO, Patient Care Services aligns strategic priorities in partnership with the CNE for the system and other members of the senior leadership team. CNO has responsibility, accountability, and authority to lead patient care nursing services at Cayuga Medical Center and Schuyler Hospital. These responsibilities include direct oversight and responsibility for the daily operations in the nursing care areas at Cayuga Medical Center and Schuyler Hospital. Inclusive of all areas that perform nursing care.
- Emergency Services
- Medical/Telemetry Services
- Critical Care & Dialysis Services (shared system)
- Maternal & Child Health (shared system)
- Surgical Services and procedural nursing care
- Inpatient Therapy, & Post Medical Rehabilitation
This position prioritizes efforts for partnering with leaders that have responsibility for hospital throughput, clinical care and factors that enhance or inhibit appropriate access to care in the most efficient and clinically competent location.
This position prioritizes efforts to sustain an elevated patient experience. Utilizes emerging trends, issues and an understanding of the organizations vision, mission and goals to direct the strategic planning, organization, leadership, service delivery, performance improvement, evaluation of the nursing/clinical standards of performance. The position is responsible for innovative planning in all aspects of practice and monitoring practice. The CNO is responsible for the creation and implementation of patient care programs, policies, and standards of care. Also, in the formulation and achievement of designated objectives and goals through strategic planning, financial operations, performance improvement, and employee management. The role is required to maintain organizational accreditations, and source new technologies and strategies to improve patient care, efficiency, and staff engagement. Leading across the continuums of care for better collaboration that accomplishes improved quality, reliability, and efficiency of care delivery.
Roles and Responsibilities: (Tasks)
- Communication & relationship management I
Influence behaviors, promote diversity, & develop community and staff trust. Builds positive relationships with patients, families, co-workers through cooperation and collaboration to promote a healthy work environment.
Communicates effectively through appropriate channels among all levels of the organization to advance clinical practice and organizational strategies.
Acts as a liason between departments to influence healthy, working interdependent relationships on behalf of patient care and progression.
Promotes shared decision making and staff empowerment through relationship development. Generates and communicates proposals and/or written and verbal reports regarding key strategic projects and initiatives to all stakeholders.
Demonstrates knowledge of the health care environment; delivery models, clinical excellence, evidenced based practice, performance improvement/metrics, patient safety & risk management. Assesses patient care technology utilization, maximization and optimization. Partners with IT and ePMO teams when opportunities are identified. (inclusive of EMR platform, dashboards, benchmarking, productivity)
Promotes systems thinking, team building, leader development, mentorship, succession planning, & transformation. Sets a clear vision and inspires others to follow while motivating individuals to work towards a goal and to maximize their own performance at the top of their job description. Flexible and utilizes change management process to align teams in a collective direction to accomplish shared mission, vision, values and goals of the department and CHS.
Demonstrates personal & professional accountability, career planning, ethics, & advocacy. Keeps emotions from interfering with responding effectively to customer/staff needs. Demonstrates accountability to achieve excellence by selecting the most effective approach using all available resources. Listen with purpose and foster change management framework to guide all individuals to the highest standard of care.
- Business skills/Fiscal management
Plans, develops and implements strategies for fiscal integrity for assigned areas or special projects. Implements strategies to for expense reduction and management. Recommends and/or develops business plans for proposed and existing programs in collaboration with key partners. Consistently manages department or program performance against fiscal plans and utilizes productivity tools and conducts in depth analyses to ensure efficient processes. Engages in strategy for retention of leaders by addressing burnout and performance ambiguity.
- Quality and Patient Satisfaction
Leads the nursing areas of responsibility to meet or exceed quality and patient satisfaction standards, as well as additional goals set forth by the organization. Develops, monitors, analyzes and employs strategies to improve divisional outcomes and to promote high reliability and accountability in clinical practice. Partners with physician leaders and demonstrates leadership to achieve highly reliable care delivery processes. Integrates system-wide outcomes into the framework of clinical effectiveness to elevate patient care delivery and patient safety.
Direct Reporting Leaders:
Nursing Patient Care Services Sr. Directors and Directors
Direct Report Oversight:
- Oversight of acute nursing practice, standards and clinical excellence at CMC & Schuyler Hospital
- Ensures nursing departments remain within budget targets for volumes, revenue, expenses and FTE's
- Ensures assigned nursing leaders meet or exceed identified KPI's annually
- Ensures nursing leaders identify & take action on Areas for Improvement (AFIs)
- Ensures nursing leaders meet Financial Transformation (FOTx) expectations
- Ensures nursing leaders meet turnover standards set annually by the organization(s)
- Ensuring assigned nursing leaders develop & implement actionable tactics in response to employee surveys, or other feedback tools, that the organization utilizes for measuring workforce engagement and satisfaction
- Ensuring assigned nursing leaders adhere to productivity targets that are aligned with industry standards and best practice for their respective areas
Required Skills and Experience:
- Bachelors of Science in Nursing (BSN) required
- A Master's degree required (MSN, MBA, MHA, or leadership focused)
- DNP Preferred
- RN License in the State of New York
- 8-10 years of acute care hospital experience as a Registered Nurse
- Minimum of 5 years of hospital leadership experience as a Nurse Executive, ACNO, CNO preferred
Preferred Skills and Experience:
- Certification in nursing leadership preferred
Physical Requirements: Repetitive use of hands and fingers (e.g., Use of computer keyboard); may require lifting and carrying light loads (up to 40 pounds), including boxes, equipment, IV solutions and stooping and kneeling (e.g., to pick up items from the floor, to remove and replace items on lower shelves and to file documents in lower file drawers); sitting, walking, or standing for long periods of time may be necessary; must be able physically to operate the equipment used for the job.
Location and Travel Requirements:
- Onsite at the acute care facilities of CHS (Cayuga Medical Center & Schuyler Hospital)
- 80%/20% Cayuga Medical Center & Schuyler Hospital
Pay:
$220,000 - $258,000 Annually
Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.
We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.
If you require reasonable accommodation to complete a job application, pre-employment testing, and a job interview, or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at talentacquisition@cayugahealth.org.
