Centerstone Health Services is a Federally Qualified Health Center (FQHC) Look-Alike and is rapidly growing to serve people in multiple counties across south central and eastern Indiana. We are dedicated to providing affordable and accessible, high quality, integrated healthcare to those most in need in our communities. Our vision is to inspire and build healthy lives through superior care, collaboration, and the reduction of barriers for those we serve. This proves to be a rewarding opportunity. Come talk to us about joining the Centerstone Health Services team!
JOB DESCRIPTION:
Summary of Position
Responsible for overseeing and coordinating clinical operations to ensure the delivery of high-quality, patient-centered care. This role involves training clinical staff, improving patient care processes, maintaining regulatory compliance, and supporting CHS mission to provide comprehensive, accessible, quality healthcare services regardless of income to promote wellness and restore health.
Essential Duties and Responsibilities
- Create and implement a comprehensive onboarding program for clinical staff to ensure they are trained to organizational policies, procedures, and clinical competencies.
- Conduct annual skills competency reviews and audits of clinical support staff to ensure compliance with evidence-based practices, clinical protocols, and quality metrics.
- Manage compliance with CLIA, HRSA, and OSHA and other regulatory bodies and facilitate training to ensure adherence to standards.
- Perform regular quality and safety audits through onsite evaluations at all facilities of CHS to uphold clinical standards and organizational protocols.
- Oversee the credentialing process including review and sign off for clinical support personnel to ensure compliance with credentialing standards.
- Develop, review, and update clinical policies to ensure adherence to regulatory requirements.
- Collaborate to train clinical staff on electronic medical record platform while providing ongoing support and assisting based on established needs and through the EMR ticketing system.
- Conduct regular audits of patient charts to ensure compliance with clinical standards and regulatory quality requirements, focusing on accuracy and completeness of documentation.
- Facilitate BLS training for certifications and recertifications.
- Analyze processes and data to identify opportunities for improving clinical workflows and implement efficiencies as needed.
- Assist in the complaint resolution process to address clinical related issues.
- Develop knowledge of quality improvement model as process improvements are found and needed.
- Collaborate with Quality and Operations teams to align strategies and initiatives with the organization’s overall goals, to promote a culture of continuous improvement and operational excellence.
- Work with physicians, nurse practitioners, and other healthcare providers to optimize patient care and service delivery.
- In collaboration with Practice Manager, conduct performance evaluations, provide feedback, and implement strategies for improvement.
Knowledge, Skills and Abilities
- Effectively communicate via written, verbal, in person and virtual methods.
- Ability to manage and mentor a diverse team of healthcare professionals.
- Knowledge of FQHC operations, regulatory requirements, and patient care standards preferred.
- Proficiency with Electronic Health Records (EHR) systems and other healthcare technologies; experience with Athena EHR preferred.
- Excellent organizational and problem-solving skills.
Qualifications
Minimum Education Level
A bachelor’s degree in nursing, Registered Nurse (RN), is required.
Minimum Years of Experience
- Minimum of five (5) years of clinical nursing experience, with a requirement for knowledge of primary care practices.
- Minimum of two (2) years management experience.
Required Certification/Licensure
Active Indiana License as Registered Nurse (RN) is required.
PHYSICAL REQUIREMENTS:
Task Percentage of Time/Frequency
Standing- 40%
Sitting-60%
Squatting- Occasional
Driving- Occasional
Kneeling- Occasional
Lifting- 10%
Bending- 10%
DISCLAIMER:
The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.
Time Type:
Full time
Pay Range:
$81,850.00--$122,740.00
Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Diversity, Equity, and Inclusion employee resource groups
- Continuing education opportunities
- Employee Assistance Program
Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.
Our approach to diversity is simple—it’s about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.
Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.
