Director of Clinical Operations, Medical Specialties (NP, DNP, or MSN)

Personalized Health Partners • Full-time • Linthicum Heights, MD, US • 1w ago

Director of Clinical Operations – Medical Specialties

Personalized Health Partners is currently recruiting a Medical Specialties Director of Clinical Operations for our PM&R and Complex Care Nurse Practitioner division.

The PHP Director of Clinical Operations has a passion for overseeing the delivery of quality care to seniors and other residents in a variety of healthcare settings that can include, but are not limited to, skilled nursing facilities, assisted living, and independent living communities, as well as via telehealth.

Job Summary: The Personalized Health Partners (PHP) DCO is responsible for overseeing the high-quality primary care in a high touch, person-centered care model. The PHP DCO will provide oversight of the management of clinical operations of medical specialties within PHP. The PHP DCO will manage staff and resources, including hiring, training, performance management and evaluation for medical specialties.

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS

Ensure the delivery of high-quality patient care and compliance with regulations and standards
Provide ongoing performance feedback throughout the year, coach employees in disciplinary matters, and obtain assistance from Executive DCO for disciplinary actions and/or termination.
Identify educational needs and work with educators to develop and implement training
Develop and implement operational strategies for clinical team
Review clinical opportunities and recommend strategic plans to improve them
Maintain appropriate and compliant documentation within our EMR (electronic medical record) software
Develop relationships with key stakeholders within the SNF’s
Support strategic initiatives regarding value-based care
Provide an excellent customer experience to foster high customer satisfaction/retention
Practice ethically and in accordance with the Scope and Standards of Practice of their profession and Board Certification.
Follow all state and federal regulations, guidelines, and laws

Additional duties of DCOs

Collaborate with the leadership team at facility
DCOs are expected to be present in their assigned facilities at least monthly and on an as needed basis to ensure that facilities have adequate NP coverage to meet resident care and facility needs.
The Medical Specialty DCO role will not be bound by a central physical location but works with the rest of their team through various types of mobile devices and technology (at least 60% in the field, 40% administrative).
DCO’s will provide weekly performance reviews to NP’s regarding productivity, completion rate of acute visits, unsigned notes, cancelled visits and uncompleted Relias trainings.

EDUCATION and QUALIFICATION:

Required:

Master of Science in Nursing, Doctor of Nursing Practice, or NP Certificate Program graduate
National certification of AANP or ANCC
Active, unrestricted state license/s
Ability to obtain licensure in additional states in service area as requested (telehealth providers required to be licensed in OH, IN, WV, MD, VA, PA, MO)
Active DEA license
US work authorization
2+ years clinical experience as a Nurse or Nurse Practitioner in geriatric, adult or family practice setting
Ability to work in a flexible environment and schedule
Passionate about providing healthcare to the senior and low-income populations

Preferred Qualifications:

3+ years clinical management experience as a Nurse or Nurse Practitioner in geriatric, adult or family practice setting
Training or clinical experience in geriatrics
3+ years clinical experience as a Nurse Practitioner
Experience with coding, ICD-10 and HCC (Hierarchical Condition Categories)
Experience or training working in a metrics, results driven healthcare model
Be open to professional development through training, obtaining certifications if necessary, and attending team meetings
Experience working in value-based care models
Training or experience in geriatric, assisted living, and/or skilled nursing setting
Experience working in a collaborative healthcare setting to drive positive outcomes and achieve goals
Training or experience in outpatient primary care setting

JOB SKILLS

Must have strong oral and written communication skills
Must be detail oriented with an ability to work well both independently and in a team setting
Exhibit a customer service approach with teams and residents
Strong time management skills required. Must be able to prioritize and adhere to competing deadlines while achieving goals

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