Jobs search

'LVN-ED Concierge – Emergency Room'

Eisenhower Health • Per Diem • Rancho Mirage, CA, US • 3d ago

Job Objective: A brief overview of the position.
- The position is responsible and accountable for creating a positive first impression of the Emergency Department for patients, guests and visitors. The concierge LVN is the key point of contact in the Emergency Department lobby for patients waiting to either be evaluated by a provider or waiting for bed availability within the department. This contact ensures effective communication regarding clinical care and provides customer service for this patient population. The concierge LVN acts as a patient advocate and collaborates with all members of the Emergency Department healthcare team to ensure exceptional care throughout the encounter
Reports to
- Clinical Director, Emergency Department
Supervises
- N/A
Ages of Patients
- Neonate/Infant (as appropriate for department)
- Pediatric (as appropriate for department)
- Adolescent (as appropriate for department)
- Adult
- Geriatric
Blood Borne Pathogens
- High Potential
Qualifications
- Education
  - N/A
- Licensure/Certification
  - Required: CA LVN license, American Heart Association BLS
- Experience
  - Required: One (1) year of LVN or direct patient care experience and three (3) years of customer service experience
  - Preferred: Experience in physician office, urgent care setting, acute care or Emergency Department
Essential Responsibilities
- Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
- Performs within the scope of practice for the professional license held.
- Assists with the management of the reception area/concierge desk functions in collaboration with the Clinical Director, including but not limited to providing a warm welcome/farewell to all that enter and leave the Emergency Department.
- Maintains lobby/reception area in a neat and orderly fashion
- Ensures patient confidentiality at all times.
- Ensures that all patients/guests are rounded on hourly while on duty, assuring that all needs are met:
  - Updates patients and families on potential delays and wait times
  - Provides a listening, non-judgmental and compassionate ear for patients while acting as a patient liaison
  - Advocate for ED staff
  - Educates patients and families on what to expect during their ED visit
  - Reports and immediate concerns to the flow coordinator
  - Assures comfort needs (blanket, pillow, bathroom, or food if appropriate)
  - Monitors patient wait times and reassesses patients per Eisenhower policy
  - Assess for changes in patient’s pain and/or condition, reporting to flow coordinator as needed
  - Monitors EHR for completion of lab and diagnostic studies, follows up appropriately with care team for disposition
- Assists physicians, so that appropriate data collection and preparation, examination and diagnostic testing occur without error and without delay.
- Demonstrates critical thinking and problem-solving ability that promotes high quality patient care outcomes.
- Ensures accurate documentation of all patient care activity
- Orders and communicates supply needs to supervisor so that appropriately stocked work areas are maintained
- Answers telephone in a polite efficient manner; takes clear and accurate messages, transfers calls
- Demonstrates cost effectiveness by using judgment when opening and using supplies.
- Maximizes free time between patients and other duties to assist with cleaning and organizing workstation, cleaning rooms, and filing
- Assists Clinical Director (or designee) with performance and process improvement initiatives.
- Embraces change and continuously identifies opportunities for improvement by demonstrating a commitment to utilizing evidence based practice.
- Shares knowledge and acts as a professional resource to colleagues and other members of the healthcare team.
- Demonstrates commitment to the EMC Behavioral Standards for all interactions
- Language, appearance and behavior reflect the EMC Behavioral Standards
- Follows the identified dress code and safety protocols to ensure patient and employee safety.
- Maintains and practices professional boundaries with all patient interactions.
- Performs other duties as assigned.

Apply Now

Related Jobs

License Vocational Nurse (LVN) Care Manager for the Elderly

Right at Home Coachella Valley • Palm Desert, CA, US • 1d ago

LVN

We are looking for a Licensed Vocational Nurse (LVN) Care Manager that has at least 1 year experience working with seniors and also within the field required The Licensed Vocational Nurse (LVN) Care Manager is respo...

1d ago

VIEW JOB

Acute LVN / LPT - Mental Health 322

Telecare • Part-time • Indio, California, United States • $29.13 - $36 / hour • 2w ago

LVN Psych

“They made it easier for me to live, breathe, eat, and stay clean. Without them, I’d be waiting somewhere, waiting for someone to give me a chance to live...” - Client from Telecare What You Will Do to Change Lives ...

2w ago

VIEW JOB

LVN Licensed Vocational Nurse

Rancho Mirage Health and Rehabilitation Center • Full-time • Rancho Mirage, CA, US • 2w ago

LVN

POSITION SUMMARY The purpose of your Licensed Vocational Nursing position is to provide each resident with routine daily nursing care in accordance with current federal, state, and local standards that govern...

2w ago

VIEW JOB

LVN (Weekends AM / Sunday NOC) - Mental Health 612

Telecare • Part-time • Palm Springs, California, United States • 3w ago

LVN Psych

3w ago

VIEW JOB

LVN Palm Springs, CA- Contract

FullShift Staffing, LLC • Full-time • Palm Springs, CA, US • 3w ago

LVN

Objective Provides nursing care within scope of practice to ensure patient’s needs are met in accordance with standards of practice, physician orders, center policies and procedures, and state, federal and local gui...

3w ago

VIEW JOB

'LVN – EDCC RPM Clinic'

Eisenhower Health • Full-time • Rancho Mirage, CA, US • 1m ago

LVN

Job Objective: A brief overview of the position. The position is responsible for ensuring the accurate documentation of patient care activity, respond...

1m ago

VIEW JOB

'LVN – Primary Care Center for Internal Med (Warke)'

Eisenhower Health • Full-time • Rancho Mirage, CA, US • 1m ago

LVN Outpatient

Job Objective: A brief overview of the position. The position is responsible for ensuring the accurate documentation of patient care activity, respond...

1m ago

VIEW JOB

'LVN – Pre Op Interview Office'

Eisenhower Health • Full-time • Rancho Mirage, CA, US • 1m ago

LVN

Job Objective: A brief overview of the position. The position, under directive of the Hospitalist Medical Director, is responsible for ensuring accura...

1m ago

VIEW JOB

'LVN – Urgent Care (Rancho Mirage)'

Eisenhower Health • Per Diem • Rancho Mirage, CA, US • 1m ago

LVN Urgent Care

Job Objective: A brief overview of the position. The position is responsible for ensuring the accurate documentation of patient care activity, respo...

1m ago

VIEW JOB

Licensed Vocational Nurse

DaVita • Full-time • Palm Springs, California 92262, United States • $26 - $38 / hour • 2m ago

LVN Med-Surg

1061 North Indian Canyon Dr, Palm Springs, California, 92262, United States of America DaVita is seeking a Licensed Vocational Nurse who is looking to give life in an outpatient dialysis center. You can make an excepti...

2m ago

VIEW JOB