Clinical Triage Specialist (RN), Per Diem, Connect to Care, - Access Center

St. Luke's University Health Network • Per Diem • Allentown, Pennsylvania, United States • 2m ago

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Clinical Triage Specialist (CTS) (RN) - Access Center will compassionately deliver an exceptional patient experience and provide clinical support to CTS-MA team members by serving as a clinical resource. The CTS-RN is responsible for using nursing judgment in answering/returning patient calls related to direct care provided by the practices. When appropriate, the caller’s symptoms will be assessed and triaged using approved nursing protocols and guidelines to assist in obtaining the appropriate level of care and/or self-care advice.

JOB DUTIES AND RESPONSIBILITIES:

Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed.
Verifies patient demographic information and accurately enters the updated information into electronic health record.
Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures.
Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients.
Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role.
Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center.
Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel.
Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response.
Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments.
Other duties as assigned.

EDUCATION:

Graduate of an accredited nursing program. Active Registered Nurse licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law.

TRAINING AND EXPERIENCE:

Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room is required.
Strong communication skills
Focused on compliance
Demonstrates continuous growth
Quality-driven
Service-oriented
Excels at time management
Strong problem-solving skills

Ability to work from home in accordance with the Network Work from Home Policy if needed.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer.

Related Jobs

Registered Nurse Supervisor,

New Eastwood Rehabilitation and Healthcare Center • Full-time • Easton, PA, US • 1w ago

RN Manager/Supervisor

New Eastwood Rehabilitation and Healthcare Center is one of the Northeast’s leading providers of Post-Acute Rehabilitation & Skilled Nursing Care. As the healthcare subsidiary of a three-generation, family-owne...

1w ago

VIEW JOB

Registered Nurse - RN - Full-Time, Night Shift

Lutheran Senior Services • Full-time • Topton, Pennsylvania, United States • 1m ago

Job Requirements General Responsibilities: Responsible for managing a range of post-acute and rehabilitation patients by utilizing physical assessment skills and nursing principles. Evaluates resident’s condition,...

1m ago

VIEW JOB

RN Trach/Vent Homecare

Maxim Healthcare Services • Full-time • Easton, PA, US • 2w ago

RN Home Health

Maxim Healthcare in Allentown, PA is hiring for a Registered Nurse (RN) to work with Pediatric trach/vent patients in their own homes. Why Join Maxim: Competitive Pay & Weekly Paychecks Health, Dental...

2w ago

VIEW JOB

Registered Nurse – RN - Skilled Nursing - Part-Time, Night Shift

Lutheran Senior Services • Part-time • Topton, Pennsylvania, United States • 2m ago

2m ago

VIEW JOB

Registered Nurse – RN - Skilled Nursing - PRN

Lutheran Senior Services • Per Diem • Topton, Pennsylvania, United States • 1m ago

1m ago

VIEW JOB

Registered Nurse - RN - Full-Time, Evening Shift

Lutheran Senior Services • Full-time • Topton, Pennsylvania, United States • 1m ago

1m ago

VIEW JOB

Director of Clinical Operations

Lutheran Senior Services • Full-time • Topton, Pennsylvania, United States • 1w ago

Job Requirements Summary: Facilitates and supports the development and implementation of clinical initiatives within the communities; Provides support, guidance, and direction to the clinical teams in the assess...

1w ago

VIEW JOB

Registered Nurse - RN - Full-Time, Day Shift

Lutheran Senior Services • Full-time • Topton, Pennsylvania, United States • 2w ago

2w ago

VIEW JOB

Registered Nurse (RN)

IntelyCare • Per Diem • Quakertown, PA, US • $40 - $70 / hour • 1w ago

Earn an hourly wage of up to $70 an hour as a Registered Nurse (RN) in and around Quakertown, Pennsylvania, with the work-life balance that flexible schedules make possible. At IntelyCare, nursing professionals can...

1w ago

VIEW JOB

Registered Nurse (RN)

IntelyCare • Per Diem • Topton, PA, US • $40 - $70 / hour • 1w ago

Get ready to earn up to $70 per hour as a Registered Nurse (RN) in Topton, Pennsylvania, and surrounding areas, with the work-life balance made possible by flexible schedules. At IntelyCare, we understand the import...

1w ago

VIEW JOB