Caregiver Manager

Family Resource Home Care • Spokane, WA, US • 1m ago

Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life. Our mission is simple – to improve more lives!

We are currently hiring for a Caregiver Manager to join our branch located in Spokane Valley, WA.

Summary
The Caregiver Manager will supervise and lead a team of caregivers by training, developing and supporting them so they may thrive in their roles and provide quality care for our clients.

Duties

Partner with the Talent Acquisition team to discuss client leads, current client needs/ongoing open shifts, areas of service and talent acquisition feedback regarding candidate market data, trends and behaviors.
Connect with new caregivers prior to orientation to engage them and prepare them for their first day.
Work with Talent Acquisition department to clarify new hire needs and outstanding items upon orientation day.
Facilitate weekly orientation for new caregivers joining the company.
Partner with Staffing department to provide insights regarding client and caregiver attributes, schedules and general needs.
Accompany new caregivers to their first shift for client introductions.
Provide ongoing training and support to ensure caregivers feel equipped and confident in their roles. This includes but is not limited to 1:1 training sessions in the branch or at client homes, holding skills labs to train frequently requested skill development areas, providing soft skills training and guidance, etc.
Partner with the Compliance department to ensure compliance with all relevant regulations, policies, and requirements governing caregiver services.
Proactively reach out to caregivers regarding compliance needs.
Serve as the designated point of contact for caregiver inquiries and concerns.
Conduct regular performance evaluations and provide ongoing feedback and coaching to caregivers to promote professional development and ensure high quality care.
Partner with the HR department to facilitate progressive discipline as needed.
Maintain accurate and detailed records of caregiver communications, preferences, needs, and requests.
Attend and participate in company meetings and trainings.
Adhere to all company policies, procedures, and state and federal regulations
Other duties as assigned.

Requirements

Minimum Qualifications:

Proven experience in healthcare management, senior care management, or a
related field with a minimum of 1 year of supervisory experience.
Proficiency in computer skills, including Microsoft Office Suite
Ability to prioritize tasks independently, manage time effectively, and make
sound decisions in a fast-paced and dynamic environment.
Excellent leadership, communication, and interpersonal skills, with the ability to
motivate and inspire a diverse team of caregivers.
A genuine desire to improve the quality of life for caregivers, clients, and their
family members.
Ability to speak, read and write English fluently.
2-3 professional references
Valid driver’s license and auto insurance

Preferred Qualifications:

Experience with a Point of Care software
Experience working with older adults or individuals with disabilities in a caregiving or healthcare setting.

Benefits & Perks

Medical, dental, vision and prescription insurance options
3 weeks of Paid Time Off
401k
Health Savings Account
Work computer and phone system
Employee Assistance Program
Leadership Development Program and career growth opportunities

FRHC is an equal opportunity employer.

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