Home Care Coordinator RN

SYNERGY HomeCare of Tampa Bay • Full-time • Wesley Chapel, FL, US • 1w ago

Client Care Coordinator/Manager

The Client Care Coordinator/Manager reports directly to the owner and is responsible for guiding and coordinating all client-related activities of the SYNERGY HomeCare business. This position includes leadership and management in areas of the business including Inquiry Management, Intake, Client Care, and Quality Assurance for employees and clients.

This position entails establishing a positive office culture to meet the needs and exceed the expectations of clients. The Client Care Coordinator/Manager will help maintain client files and communication.Additionally, the Client Care Manager will be responsible for collaborating with the owner and leadership team to enhance client satisfaction and revenue growth.

Qualifications:

Two years supervisory or management experience in home care or other health related setting (preferred)
Exceptional customer service skills
Possess at least two years’ experience in healthcare or home care, working with the elderly, disabled or individuals requiring supportive services.
Proficiency in computer skills (Google Suite, Excel, Power Point, etc.)
Knowledge of scheduling software (eRSP or similar) or CRM preferred.
Well-honed time management skills
Exemplary communication skills, both verbal and written

Essential Duties and Responsibilities:

Home assessments
Client communication
Home/Quality Assurance visits
Customer service
Incoming client inquiry calls
Review HCP Vantage report monthly
Handle service recovery issues
Recommend additional service hours when indicated or conversely.
May participate in the on-call rotation, answering after-hours calls.
Weekly reporting of accountabilities

This job description is not intended to be all inclusive. The employee will be expected to perform other reasonable duties as assigned.

If you would like to join our outstanding team at SYNERGY HomeCare of North Tampa Bay, apply today!

Communicate with us at the recruiting line after your applications if you have any questions: (813) 278-1040

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