All the benefits and perks you need for you and your family:
- Paid Days Off from Day One
- Student Loan Repayment Program
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Our Promise To You
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that
together we are even better.
Schedule:Full time
Shift:Days
The community you’ll be caring for: AdventHealth Wesley Chapel
- From state- of- the- art equipment to the most intricate building details, AdventHealth Wesley Chapel was designed from the ground up to maximize healing, patient care and wellness.
- Recognized as leader in patient satisfaction and was named Top 100 Hospital in Modern Healthcare Magazine by IBM Watson Health
- 50,000 sq ft community Health & Wellness Center
- Comprehensive women’s health center named Inspiration Place that incorporates female physician specialists, women’s imaging, pelvic floor and female physical therapy and a boutique spa.
- Consistently named a Top Workplace in Tampa Bay by the Tampa Bay Times
- AdventHealth Wesley Chapel has been named to Healthgrades Top 250 Hospitals list. This places them in the top 5% of hospitals in the country for superior clinical performance and excellence.
- Opened an offsite 24 bed, 24/7 emergency room in Central Pasco to better serve the emergency health needs of residents in west and central Pasco.
The Role You’ll Contribute
The RN Patient Experience Coordinator is responsible for overseeing service excellence projects, curriculum development and delivery, and improvement consulting for hospital team members, physicians and c-suite executives. This role will partner with the Patient Experience Director and CNO to lead and/or participate in patient experience best practice initiatives and site visits, requiring solid knowledge of functional best practices and critical thinking related to how to best influence process improvement. This role requires solid experience in adult learning concepts, a strong track record implementing improvements in a hospital setting, along with project management, organization and communication skills. As a leader in implementing improvements in patient experience, this role requires a strong working knowledge of effective reporting and interpretation of survey results, along with an understanding of statistical concepts. This position serves as a change agent for AdventHealth and requires strong experience in process improvement, along with a proven track record of effective presentations to senior leadership.
The Value You’ll Bring To The Team
- Patient Experience Coaching Responsibilities (60% of role) Effectively coaches leaders and hospital staff on best practices to improve patient experience. Works closely with executive leaders at assigned campus to ensure that we are most effectively meeting the needs of each facility and regional progress as a whole, while creatively leveraging limited resources. Demonstrates strong project management skills, and effectively develops and monitors project workplans to completion. Working with the Director and CNO and identifies strategic approach to balancing site visits from both internal and external resources to make the most impact at assigned campus. Influences accountability in the field working closely with campus senior leadership on the best approach, including performance review/patient experience committees and unit level action plans. Organizes consulting priorities in a strategic manner, and pro-actively works with executives to ensure focus on the most critical areas for patient experience improvement. Leads measurable improvement at assigned campus(es) based on goals established with AH Patient Experience leadership. Seeks out system standards for consulting on patient experience initiatives, strives for consistency and leverages work product of the AH Patient Experience team.
- Patient Experience Technical/Reporting Responsibilities (20% of role) Demonstrates expertise and consults with skill on all tools in place at assigned campus(es) to support the entrenchment of best practice, including Press Ganey reporting, technology and paper based tools. Understands and stays current on CMS CAHPS requirements, Value Based Purchasing, Press Ganey & CAHPS survey processes, results and statistical significance, and is able to articulate them in a written or oral mode to all levels of the organization.
- Patient Experience Education (20% of role) Develops strategic recommendations for curriculum necessary to support patient experience improvement initiatives in the field across the continuum of care, including innovative approaches for delivery. Participates in the planning of the annual Patient Experience Summit, and supports all team efforts during the event. Conducts engaging training classes and meetings as needed in support of key initiatives. Working with department leaders, contributes to the educational content planning of all patient experience strategy online forums and leadership workshops throughout the year. Engages in the development and deployment of consistent education for patient experience using innovative and effective training approaches, demonstrating sound knowledge of adult learning methods. Ensures all educational materials and approach leveraged at assigned campus(es) meets system standards for consistent message, templates and professionalism.
Qualifications
The Expertise And Experiences You’ll Need To Succeed
- 3 of healthcare related experience
- Demonstrated history of leading strong improvement results in patient experience
- RN - Registered Nurse - State Licensure and/or Compact State Licensure FL
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
