Join Our Team as a Front Desk Coordinator & Medical Assistant!

Are you a dynamic professional with a passion for healthcare and operations? LPP is looking for a Front Desk Coordinator/Medical Assistant (OM/MA) to join our team and play a pivotal role in ensuring exceptional patient care and smooth office management.

Who We Are

Laurencin Personal Physicians (LPP) is a concierge medical practice located in Santa Cruz, California, dedicated to providing high-quality, personalized primary care. The practice emphasizes strong patient-physician relationships, integrating advanced health technology to enhance patient care. Services include 24/7 physician access, same-day or next-day appointments, and a focus on preventive care and wellness promotion. Discover more about our practice at https://www.laurencinpp.com/

What You’ll Do

In this dual-role position, you’ll blend front desk operations expertise with medical assisting to provide outstanding care and service.

A typical day might include –

Answering varying phone call volumes, smoothly transitioning between peak and quieter periods
Managing and optimizing daily administrative operations of the clinic
Coordinating patient appointments, registration, and billing processes
Handling confidential patient information with discretion and in compliance with privacy laws
Coordinating with the team to ensure optimal patient care and service delivery
Preparing examination rooms, ensuring they are clean and stocked
Assisting healthcare providers in patient consultations and treatments
Performing routine clinical tasks like blood draws, injections and recording vital signs
Updating patient records and scheduling appointments
Providing patient education and support as needed
Organizing patient files and preparing for the next day

Who You Are

You are a skilled multitasker with a passion for delivering excellent patient care and operational efficiency. You bring a mix of clinical and administrative experience, thrive in dynamic environments, and value patient-first service.

Clinical Care

Proficiency in 'Procedures, Equipment, Team members, and Supplies' (PETS) in healthcare settings is essential
Deep familiarity with medical terminology and documenting patient information accurately
Perform basic clinical procedures under the supervision of a healthcare provider, such as blood draws, injections, EKGs, vital signs measurement, and administering medications
Assist in patient examinations and minor surgical procedures
Prepare and maintain examination rooms, ensuring they are clean and well-stocked with necessary supplies
Collect and document patient history and personal information, ensuring confidentiality
Provide empathetic support and care to patients from underserved communities
Educate patients on health management, preventive measures, and medication instructions
Assist in the coordination of patient care with other healthcare providers

Administration

Manage patient records and enter data into electronic health systems
Facilitate patient communication, providing instructions and answering inquiries
Understanding of data entry and recordkeeping practices
Awareness of compliance and regulatory requirements in a healthcare setting
Some knowledge of healthcare systems and familiarity with healthcare terminology

What You’ll Have

2 plus years experience as a Medical Assistant (MA)
Certification from an accredited Medical Assistant program
Strong customer service orientation with a focus on empathetic patient care; able to work independently and effectively within a team
Capacity to work under pressure in a fast-paced, patient-facing environment
Competence in managing multiple tasks with attention to detail
Compassionate communicator with excellent interpersonal abilities.
CPR/BLS certification (required)
Excellent interpersonal skills
Strong critical thinking skills, able to identify underlying problems and develop effective solutions for our patients and team members
To protect the safety of our patients, staff, and the community, we ask employees to maintain current vaccination against COVID-19

Abilities

Able to work onsite Mon - Fri 8:00 am - 5:00 pm in our Santa Cruz office
Ability to maintain confidentiality of sensitive patient information
Able to act as a point of contact for internal and external queries from employees, vendors, and partners
Strong organizational and time-management skills.

Proficient in EPIC electronic medical records (EMR) system and office software.

Why Join Us?

At LPP, we foster a collaborative environment that emphasizes professional growth, innovation, and exceptional patient care.

We offer:

Competitive salary and benefits.
A supportive and inclusive workplace.

Laurencin Personal Physicians jobs

Front Desk Coordinator & Medical Assistant