Description
Summary
The Center Manager is responsible and accountable for the successful day-to-day operations and administration of assigned site(s). The Center Manager provides the necessary resources to meet the needs of the patients and the organization.
Essential Duties & Responsibilities
Human Resources
- Ensures staffing levels are appropriate. Monitors overtime and ensures that staffing schedules are completed and distributed timely.
- Works with Human Resources to validate licensure and certifications of clinical staff members.
- Selects and hires employees according to established guidelines. Monitors, coaches, develops and evaluates staff performance on an ongoing basis in accordance with applicable performance standards.
- Builds strong positive communication with and between providers, clinical, and support staff personnel to facilitate a team environment to enhance the success of the site(s).
- Develops strong interdepartmental teamwork and drives decision-making to meet the needs of the patients and sites(s).
- Identifies and implements opportunities to build employee morale and individual motivation.
- Collaborates with Human Resources to ensure personnel policy development and communication to staff to achieve consistency in labor and employee relations.
Supply Management
- Ensures appropriate supply inventory and usage. Develops appropriate par levels according to individual clinic needs.
- Works to reduce medical and office supply costs through efficiency and innovation whenever possible.
Regulatory/Compliance
- Responsible for all federal, state and local regulatory requirements including training and compliance.
- Ensures cleanliness, orderliness, and safety of working environment.
- Ensures that all checklists and logs are completed timely with deficiencies being addressed accordingly.
Facilities
- Responsible for all aspects of facility appearance and maintenance.
- Resolves facility-relates issues, ensuring that all facilities are well-kept and safe.
- Ensures that all signage such as licenses (Pharmacy, CLIA, Occupational, DEQ, etc.), hours of operation, advertisements, and promotional marketing are in place.
IT
- Works in conjunction with IT staff to ensure that systems work properly.
- Ensures that phones are functional with updated messages.
- Works with staff members to ensure that EMR concerns are addressed and resolved timely.
Marketing
- Works with marketing team to ensure that all marketing and business development plans are implemented.
- Functions as the local marketing/community outreach coordinator for their assigned sites(s) regions.
- Reviews online content for accuracy.
Finance
- Responsible for profit and loss performance of assigned sites(s).
- Participates in budget creation.
- Plans, evaluates, recommends and implements new initiatives when appropriate.
- Proactively identifies opportunities to expand revenue sources and ancillary services and works to reduce expenses whenever possible.
- Actively monitors performance and creates action plans for improvement.
Patient Satisfaction
- Responsible for ensuring customer/patient service needs are met. Monitors patient satisfaction feedback and contributes to the process of resolving complaints and service concerns. Plans and initiates process improvement.
Relationships
- Supports and represents the Premier Health and health system partner’s mission, vision, and values.
- Establishes and maintains a strong working relationship with leaders in Premier Health and affiliated health system.
- Establishes and maintains strong working relationships with vendors, employees, other managers, and providers.
Other Responsibilities and requirements
- Works a minimum of 3 shifts per month, rotating among site(s).
- Works at least one weekend shift per month
- Other duties as assigned by management.
Supervisory Responsibilities General administrative management and oversight of affiliated site(s).
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Technical Skills - Strives to continuously build knowledge and skills; shares expertise with others.
- Customer Service - Responds promptly to customer needs.
- Interpersonal Skills - Maintains confidentiality.
- Oral Communication - Responds well to questions; participates in meetings.
- Written Communication - Presents numerical data effectively.
- Teamwork - Balances team and individual responsibilities; contributes to building a positive team spirit.
- Quality Management - Demonstrates accuracy and thoroughness.
- Business Acumen - Understands business implications of decisions; displays orientation to profitability.
- Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
- Diversity - Promotes a harassment-free environment.
- Ethics - Keeps commitments; works with integrity and ethically; upholds organizational values.
- Organizational Support - Follows policies and procedures.
- Judgment - Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
- Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles.
- Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; organizes or schedules other people and their tasks.
- Professionalism - Reacts well under pressure; accepts responsibility for own actions; follows through on commitments.
- Quality - Monitors own work to ensure quality.
- Adaptability - Changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
- Dependability - Keeps commitments; commits to long hours of work when necessary to reach goals.
Education and/or Experience
Bachelor’s degree and/or 4 years of experience leading in a healthcare environment, or combination of both. Clinical background preferred.
Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Reasoning Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills To perform this job successfully, an individual should have knowledge of EMR systems, Excel Spreadsheet software and MS Word Processing software.
Certificates, Licenses, Registrations Clinical Appropriate licensure for individuals discipline, current BLS.
Other Qualifications None required.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand or walk; use hands to handle, or feel; reach with hands and arms, stoop, bend, kneel, and/or crouch. The employee must frequently lift supplies and/or equipment and may be responsible for lifting, positioning, and/or transferring patients.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet to moderate. The employee may be exposed to infectious or contagious diseases and a variety of electromechanical hazards. The employee may also handle emergency and/or crisis situations.
The above job description is intended to describe the general nature and level of work being performed in the described position. This document is not intended to be an exhaustive list of all position duties and skills required of the individual classified in this position.
