Medical Assistant / Patient Services Representative (Lasky Skin Center)

Berman Skin Institute • Full-time • Beverly Hills, California, United States • 5d ago

Lasky Skin Center is looking for energetic Medical Assistants-Patient Services Representative to join our cosmetic dermatology practice. Excellent patient care is our number one priority with a team approach to service. The right candidate is polished, friendly, professional, motivated, a team player, emotionally and professionally mature, has initiative to problem solve and empowered to address issues as they arise. Lasky Skin Center has an opportunity on our beautiful Beverly Hills Office.

Essential Job Functions and Responsibilities

Greet patients & caregivers, providing welcoming and professional customer service.
Scheduling & rescheduling patient appointments as needed.
Chart preparation for following business day
Verifying eligibility & benefits
Listing co-pay, deductible, coinsurance on fee ticket
Obtaining prior authorizations or referrals as required for patient visit
Notify patients at check in if they will have to pay a deductible or co-insurance at checkout.
Collect all monies due at time of service and post payments collected from patient copays & balances
Maintain public spaces, such as waiting rooms to ensure they are clean, comfortable and organized.
Competently navigate and use all computer applications, including practice management systems, EMRs, internet-based applications and standard office applications.
Assist patients at check in, including, but not limited to:
Confirming/entering patient demographics into the practice management system
Assisting patients in completing consents, forms & obtaining copies of identification and insurance cards.
Document and call no shows.
Assist patients at check out, including but not limited to:
Collecting & posting payments from deductibles, elective procedures & cosmetic treatments.
Assisting with product sales.
Scheduling follow up appointments as directed by the providers/clinical staff.
Document and call no shows as needed.
Scan completed fee ticket into patients’ chart at end of visit.
End of day fee ticket, batch submission and cash reconciliation with the highest degree of accuracy.
Call center offices: All front desk staff logged in daily into the communication portal and stay in close contact with call center.
Process and submit medical records request in accordance with HIPAA guidelines.
Distribute faxes as received to appropriate parties.
Relay updates and information between patients, staff members and providers as needed in order to maintain a smooth patient flow, and service patient needs in a timely manner.
Other duties as assigned by management from time to time.

Clinical Duties

Maintaining HIPAA and performing OSHA standards at all times.
Taking medical histories, recording patients' chief complaint and documenting provider evaluation notes of visit in patients’ chart.
Monitoring and documenting patient symptoms for physicians' review during clinical exams.
Preparing patients for examination-Prepping exam rooms for clinical, surgical or cosmetic procedures and assisting providers during exams with patient care.
Preparing and administering medications as directed by a provider.
Explaining treatment procedures to patients.
Ensuring all consents are signed by the patient prior to the provider performing any type of procedure.
Pre and post photos to be taken and documentation to be listed in detail for any procedure, biopsy or surgical along with cosmetic.
Collecting, labeling and preparing laboratory specimens.
Instructing patients about medication.
Removing sutures and changing dressings.
Maintaining proper cleaning of medical instruments and sterilization.
Reviewing office use medication and patient samples expiration dates.
Properly disinfecting and restocking of medical supplies in patient exam rooms.
Providing compassionate patient support and care, attention and assistance during office visits. Being a patient Liaison. Medical assistants are instrumental in helping patients feel at ease in the physician’s office.

Qualifications and Experience Required

Minimum High School diploma or equivalent
Minimum 1-year prior customer service experience
Proper demeanor for a Dermatology office
Prior experience in Dermatology setting A +
Bilingual A + (not required)
Detail and outcome oriented
Able to handle a multitude of tasks in a sometimes, ever-changing environment.
Effective at listening, understanding, clarifying and responding to questions/concerns raised by patient • Excellent attention to detail.
Excellent verbal and written communication.
Adjust priorities quickly as circumstances dictate.
Must be a team-player and work cohesively with others.
Maintain composure under pressure.
Highly adaptable to change.
Ability to work autonomously as dictated & make appropriate decisions.

Benefits

We believe our people are the secret to our success, and we work to create an environment where our people are appreciated, engaged, supported and rewarded. BSI provides a competitive compensation and benefits program to attract, retain and motivate a high-performance team, with flexibility to meet the different needs of our diverse employee population.

Berman Skin Institute is an equal opportunity employer.

No agencies please. Local area candidates preferred.

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