ABOUT AUSTIN REGIONAL CLINIC:
Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/
PURPOSE
Under close supervision of leadership, communicates daily with internal and external stakeholders to coordinate operations for a seamless function between both Austin Regional Clinic and Research’s third-party vendor. Supports provider practice by assisting with direct patient care duties, including patient call backs and refill request. May perform diagnostic testing, maintain supply inventory levels, and clean and maintain medical equipment. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.
ESSENTIAL FUNCTIONS
- Assures that the integrity and quality of the clinical research trial is maintained.
- Acts as a central point of contact for communication between different departments, teams, or organizations regarding Research. Ensures that pertinent information is accurately shared and understood by all parties involved.
- Fosters collaboration between various stakeholders by aiding in organizing meetings, facilitating discussions, brainstorming sessions, or problem-solving meetings to encourage effective teamwork to achieve common goals.
- Builds and maintains strong relationships with internal and external stakeholders. Develops a deep understanding of needs, expectations, and concerns from all parties. Acts as their advocate and representative to ensure their interests are represented and addressed.
- Helps to ensure scheduling of patients and Physicians is accurate and appropriate for the study needs.
- Provides support to ongoing studies and departments by:
- Facilitating triage calls, prescription refills, scheduling and other needs to Physicians for patient participation in studies.
- Placing orders for local lab, radiology, etc. as needed for the study and under Physician direction.
- Reporting status updates to relevant stakeholders.
- Bringing potential issues to the attention of the appropriate stakeholders.
- Ensures that project-related information is properly documented and shared.
- Manages the flow of information between different parties. Keeps all stakeholders informed about relevant updates, changes, or decisions. Ensures that all necessary documentation is properly organized and accessible.
- Contributes to the development and implementation of strategic plans by providing valuable insights and recommendations based on understanding of stakeholder needs and interests.
- Rooms patients, takes and documents vital signs and prepares patients for provider exam.
- Administers medication under physician’s direction and within the scope of practice as demonstrated by completion of training and testing.
- Performs diagnostic testing such as EKGs, audiograms, typanograms, spirometry, and visual screenings as instructed and documents in EPIC EMR.
- Responsible for reviewing both Provider refill in basket and assisting with daily medication refill request using the ARC refill protocol.
- Responsible for reviewing EPIC triage call in basket for any callbacks.
- Responsible for reviewing result note in basket and calling /informing patients of normal lab results.
- Ensures rooms are properly stocked and supplies are current and within expiration dates.
- Cleans patient rooms as needed, including proper handling of dirty laundry.
- Ensures laundry cart is stocked with fresh linens daily.
- Follows directions given by nursing team leader or supervisor.
- Follows clinic protocols.
- Provides patients with educational materials as directed.
- Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
- Regular and dependable attendance.
- Follows the core competencies set forth by the Company, which are available for review on ARC SharePoint.
- Works holiday shift(s) as required by Company policy.
OTHER DUTIES AND RESPONSIBILITIES
- May be responsible for maintaining Physician/APC schedules, templates, and timecards for the Research Department. This includes but is not limited to:
- Adding blocks, restrictions or building templates
- Scheduling research patients
- Ensuring accuracy in Physician/APC schedules for research.
- Compiles and confirms information for the clinic manager so that the appropriate pay can be added to Physician/APC timecards for hours worked and stipends for awarded studies.
- Ensures accuracy in registration and billing information for Research patients.
- May be responsible for answering incoming phone calls coming into nursing triage, which may include the following:
- Determines if the call is low acuity or high acuity by demonstrating strong listening skills.
- If able to assist patient in a non-clinical situation, will continue the call.
- Forwards to the appropriate clinical staff member on duty if the call requires any clinical intervention.
- Responsible for (but not limited to): ADD symptoms/Questions, Medication Refill requests, Referral questions, request for copies of lab or immunization records, request for lab releasing to my chart, lab results if sign off by provider, general calls from pharmacies and medication not covered by their insurance.
- Utilizes the smart phrases when taking any phone messages and routing directly to the provider.
- Posts patient test results through patient’s mychart portal.
- May assist providers with procedures by setting up equipment, assisting with patient preparation, and cleaning and storing equipment after exam. Obtains applicable consents and completes all necessary documentation in EPIC EMR.
- May maintain equipment (autoclaves, sterilizes, washes speculums, checks expiration dates, etc).
- Performs other duties within the scope of the unlicensed personnel as assigned.
QUALIFICATIONS
Education and Experience
Required:
- High school diploma or equivalent.
- Two (2) or more years of experience working as a Medical Assistant.
Preferred:
- Graduate from accredited Medical Assistant Program or military Medical Assistant program.
- Six (6) months or more experience working in an operations or Liaison role.
Certificate/License
- Medical Assistant certification preferred.
- Current AHA approved Basic Life Support (BLS) Healthcare Provider Cardiopulmonary Resuscitation (CPR) course completion card or within 60 days of hire required.
Knowledge, Skills and Abilities
- Strong verbal and written communication skills to effectively convey information, ideas, and instructions to different stakeholders.
- Ability to establish and maintain positive relationships with diverse groups of people, including executives, managers, team members and external partners.
- Analytical mindset with the ability to identify problems, evaluate alternatives and propose practical solutions.
- Flexibility to adapt to changing circumstances, priorities, and stakeholders’ needs.
- Ability to administer medications & injections within scope of position within 90 days of hire.
- Knowledge of medical terminology.
- Excellent organizational skills.
- Excellent phone listening skills.
- Ability to multi-task in a fast-paced environment and manage competing priorities.
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Excellent interpersonal & problem solving skills.
- Ability to work in a team environment.
- Excellent computer and keyboarding skills, including familiarity with Windows.
- Ability to engage others, listen and adapt response to meet others’ needs.
- Ability to align own actions with those of other team members committed to common goals.
- Excellent computer and keyboarding skills, including familiarity with Windows.
- Ability to manage competing priorities.
- Ability to perform job duties in a professional manner at all times.
- Ability to understand, recall, and communicate, factual information.
- Ability to understand, recall, and apply oral and/or written instructions or other information.
- Ability to organize thoughts and ideas into understandable terminology.
- Ability to apply common sense in performing job.
Work Schedule: Monday through Friday 8:00am-5:00pm
