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Seeking Breakthrough Makers
Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.
At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.
CHOP’s Commitment to Diversity, Equity, and Inclusion
CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.
We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.
A Brief Overview
Children's Hospital of Philadelphia is seeking multiple Office Hours Telephone Triage Nurses. Hiring manager prefers previous and/or current telephone triage experience, knowledge of Barton Schmitt Telephone Triage Protocols and Primary Care experience.
This application yields two openings at 20 hours/week and one opening at 24 hours/week.
Practices at the level of a competent to proficient practitioner of nursing. The nurse at this level demonstrates competence in Telehealth nursing. In addition, demonstrates clinical leadership skills through contribution to standards of care and unit goals. Serves as a role model for other staff and a preceptor for new employees and participates in endeavors to increase nursing knowledge. The nurse must demonstrate competence in caring for patients with a wide variety of health issues. He/She assists the Manager with administrative issues which affect the clinical practices within the office as well as comply with the administrative policies and clinical protocols as outlined in policy and procedure manual. Administratively responsible to the Manager and Ambulatory Nursing Director for nursing practice issues.
What you will do
- Nursing Practice
- Follows the Nursing Process and to deliver safe telephone triage care: assessment, planning, implementation and evaluation
- Collects and synthesizes complex assessment data and uses critical thinking skills to best determine most appropriate protocol and disposition
- Develops a plan of care
- Communicates and collaborates with families/caregivers on plan of care and ensures understanding and compliance
- Documentation reflects all aspects of telephone encounters
- Collaborates with the PCP and other healthcare providers as necessary
- Professionalism/Leadership
- Role models appearance and behaviors that promote a positive image of Nursing.
- Role models how to interact with parents/patients and colleagues with respect and dignity.
- Role models professionalism and teamwork
- Facilitates and promotes change in the unit environment.
- Leads unit improvements and measures outcomes.
- Assures that staff incorporates professional standards of practice and regulatory requirements into nursing care provided.
- Follows hospital policies regarding HIPPA and privacy as applicable to the home office
- Research
- Reads, analyzes and synthesizes nursing and other scholarly articles and research studies; shares knowledge with unit staff in a formal format.
- With assistance applies research findings to clinical practice.
- Seeks opportunities to participate in research studies or answer simple research question.
- Learning
- Identifies learning needs of self and others and assists in the development of a learning plan.
- Applies education and training from departmental in-services and external sources to enhance Nursing practice.
- Assist in developing and utilizes patient education materials relevant to patient population
- Participates in development/ presentation of staff education programs geared to meet unit and select departmental needs.
- Demonstrates health care informatics competency in order to manage patient care
- Information literacy, including the effective use of the intranet and internet to find electronic resources for patient care, nursing practice and evidence-based decision-making;
- Information management skills, including the effective use of the electronic health record and clinical information systems, the ability to collect clinical data using quality tools and the ability to discuss, evaluate and analyze outcome data presented in charts and tables.
- Resource Management
- Participates in promoting quality, efficient and cost effective care.
- Monitors own usage of supplies and equipment/identify opportunities for improvement and makes recommendations.
- Manages own time to accomplish direct/indirect care in a cost efficient manner.
Education Qualifications
- Technical Diploma Nursing Required
- Bachelor's Degree Nursing Preferred
Experience Qualifications
- At least two (2) years registered nursing experience Required
- Experience in pediatrics, telephone triage, use of Barton Schmitt Telephone Triage Protocols Preferred
Skills and Abilities
- Computer Competency
- Basic use of a computer (mouse, keyboard, printer, USB ports).
- Basic use of Microsoft Office (Word processing, spreadsheets, presentations and Skype).
- Web browsing, intranet search, document access.
- Use of shared network file space.
- Navigation and use of clinical communication systems.
- Determines the nature and extent of clinical information needed and uses the appropriate technology to access it.
- Accesses needed information effectively and efficiently.
- Evaluates information and its sources critically and appropriately incorporates it into clinical practice.
- Evaluates outcomes of the use of information.
- Information Management Literacy
- Navigation of the electronic health record system.
- Ability to locate and review specific patient data in variousclinical information systems.
- Effectively uses clinical decision support tools.
- Understands policies and procedures, confidentiality, security, and privacy regulations regarding the use of clinical information systems.
- Ability to collect clinical data using quality improvement tools.
Licenses and Certifications
- Registered Nurse (Pennsylvania) - Pennsylvania State Licensing Board - upon hire - Required or
- Registered Nurse (New Jersey) - New Jersey State Licensing Board - upon hire - Required
To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.
Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.
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