Thank you for considering a career at Roper St. Francis Healthcare! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) Please note: This Concierge Practice is temporarily located in Johns Island and will be permanently relocating to Kiawah Seabrook Medical Center anticipated for early 2025. Schedule: Monday-Friday; 8:00 AM - 5:00 PM Job Description Summary of Primary Function/General Purpose of Position The Medical Assistant Certified is a multi-skilled clinical professional that provides indirect and/or direct patient care within the scope of practice and in alignment with the standards of excellence and quality. Under the direction of the provider, the Medical Assistant contributes to the completion of the patient’s chief complaint (including, but not limited, to respirations, blood pressure, pulse oximetry, height, weight, and temperature), documents patient/family needs, participates in planning and implementing care for patients, and administers ordered medications (oral, injection, topically, etc.) within the Medical Assisting scope and state guidelines. Given that our office operates as a concierge practice, our care service is distinct from traditional primary care offices. We limit our practice to a maximum of 450 patients to ensure personalized and attentive care. This allows us to foster stronger relationships with our patients and provide more individualized attention. On average, we see around 10 patients per day, excluding lab or nurse visits. This manageable patient load enables us to offer comprehensive and unhurried consultations, ensuring that each patient receives the time and care they need. Additionally, we offer a flexible schedule to accommodate the needs of both our patients and staff. Every other Friday, we operate on a half-day schedule, which helps maintain a balanced work environment and enhances our ability to deliver high-quality care consistently. Essential Job Functions • Understands and adheres to the legal responsibilities and requirements within the Medical Assistant role. • Identifies significant changes in patient condition through data collection and reports them to the provider. • Troubleshoots issues and escalate problems to provider, direct supervisor, or appropriate internal resource. • Demonstrates standards of excellence in care in all interactions, for both internal and external customers. • Maintains clinical and administrative skills per the departmental competency guidelines to meet patient care and daily operational needs. • Show patients to examination rooms and prepare them for the physician. • Travels to other facilities for providers or adjusts hours to meet patient care needs as directed by the practice manager as needed. • Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment. • Assists patient and provider with virtual health visits which may include setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, contacting the patient to ensure preparedness for the virtual visit, troubleshooting virtual visit issues when needed, obtaining chief complaint and health maintenance checks, medication review, and other relevant patient details prior to the actual virtual visit. • Documents in electronic medical records (EMR) accurately and appropriately. • Manages in basket messages in the electronic health record (EHR) under the Provider’s verbatim instructions. • May perform front desk workflows (i.e., My Chart requests, patient registration, scheduling, phone triage, cash handling, and check-in/check-out). • Follows up on orders, appointments, referrals, and follow up visits and collects co-pays as needed. • Other duties include, but not limited to, ordering supplies appropriately, tracking referrals, labs and diagnostic tests, disposing of contaminated supplies, etc. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification Active Medical Assisting certification from one of the following (required): Certified Medical Assistant (CMA); American Association of Medical Assisting, Registered Medical Assistant (RMA); American Medical Technologists, Certified Clinical Medical Assistant (CCMA); National Healthcareer Association (NHA); National Certified Medical Assistant (NCMA); National Center for Competency Testing (NCCT) If incumbent is unable to obtain MA certification, an Assessment-Based Recognition in Order Entry (ABR-OE) is acceptable (not accepted in the state of South Carolina) BLS Basic Life Support, American Heart Association (required at hire for Roper St Francis Healthcare locations; preferred at hire, required prior to independent patient care at BSMH) Education High School/GED (required) Completion of an accredited Medical Assistant post-secondary education program (preferred in all states except South Carolina) In South Carolina (completion of one of the below is required) -An accredited Medical assistant post-secondary education program -A Career and technical education health sciences program approved by the South Carolina Department of Education -A medical assisting program provided by a branch of the United States military -A Medical assisting United States Department of Labor approved Registered Apprenticeship program -A Training program that is delivered, in whole or in part, by a health care employer that aligns to a nationally accredited certification exam Work Experience Completion of externship or clinical lab training (preferred) 1 year of recent Medical Assisting experience (preferred) Training None Language None Patient Population Adults (18-64 years) Geriatrics (65 years and older) Working Conditions Periods of high stress and fluctuating workloads may occur. General office environment. May be exposed to high noise levels and bright lights. May be exposed to physical altercations and verbal abuse. May be exposed to limited hazardous substances or body fluids. May be exposed to human blood and other potentially infectious materials. May be exposed to adverse weather conditions; cold, hot, dust, wind, etc. May have periods of constant interruptions. Prolonged periods of working alone. Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control. Physical Requirements Physical Demands Frequency 0% 1-33% 34-66% 67-100% Lifting/ Carrying (0-50 lbs.) x Lifting/ Carrying (50-100 lbs.) x Push/ Pull (0-50 lbs.) x Push/ Pull (50-100 lbs.) x Stoop, Kneel x Crawling x Climbing x Balance x Bending x Work Position Frequency 0% 1-33% 34-66% 67-100% Sitting x Walking x Standing x Additional Physical Requirements/Hazards Physical Requirements Manual dexterity (eye/hand coordination) Hear alarms/telephone/audio recordings Reach above shoulder Repetitive arm/hand movements Finger Dexterity Color Vision Acuity – far Acuity – near Hazards Depth perception Use of Latex products Exposure to toxic/caustic/chemicals/detergents Exposure to moving mechanical parts Exposure to dust/fumes Exposure to potential electrical shock Exposure to x ray/electromagnetic energy Exposure to high pitched noises Skills • Record patients' medical history, vital statistics, or information such as test results in medical records. • Interview patients to obtain medical information and measure their vital signs, weight, and height. • Prepare and administer medications as directed by a physician. • Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing. • Provide authorized prescription and drug refill information for pharmacies as directed by provider. • Explain treatment procedures, medications, diets, or physicians' instructions to patients. • Clean and sterilize instruments and dispose of contaminated supplies. • Perform routine laboratory tests and sample analyses. • Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms. • Successfully completes skills or competency checklists to be able to help physicians examine and treat patients, performing such tasks as handing them instruments, giving injections, removing sutures, changing dressings on wounds. • Strong oral and written communication skills • Ability to collaboratively work with patients, families, and teams within a high-volume environment. • Medical terminology • Attention to detail • Ability to multitask • Ability to use standard office equipment (i.e. computer, copier, phone, fax machine) Roper St. Francis Healthcare is an equal opportunity employer. Many of our opportunities reward your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status. Department: RSFPP - Signature Primary Care - RSFPP - Primary Care It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@RSFH.com. Welcome to the Roper St. Francis Healthcare career portal! If you’ve visited us previously, please note accounts created before December 18, 2023 are no longer active and a new account must be created. Thank you for your patience as we transition to a new system to enhance your candidate experience! Why choose Roper St. Francis Healthcare? Roper St. Francis Healthcare is lauded as one the best places to work in healthcare and here's why you should choose a career with us: We have a lot to be proud of We’re the first choice for healthcare among Lowcountry families. We’ve been trusted with our neighbors’ health and wellness for generations. And as our community grows, we continue to expand our services and open our arms to provide care to our friends and family members who need it most. We are vibrant and growing With 6,000 employees, we’re the Lowcountry’s second-largest private employer. We have nearly 1,000 doctors representing almost every medical specialty, and our 657-bed system consists of more than 100 facilities and services across five counties. In short, there is plenty of room for growth and ever-expanding job opportunities. We are committed to excellence Roper St. Francis Healthcare rewards exceptional performance and invests in supporting our staff. From nurses to technicians and administrative professionals, our employees share our commitment to putting patients first. We recruit and retain the most qualified workforce without regard to age, sex, race, religion, color, national origin, sexual orientation, gender identity, handicap or disability. We offer generous employee benefits Roper St. Francis Healthcare offers an excellent benefits package for our full-time employees. We offer several options for health plans, a generous retirement plan, and educational opportunities to further your career.
