OverviewThis position can be filled in Dallas, Fort Worth, or Waco.
The Licensed Vocational Nurse (LVN) Follow Up Coordinator provides all functions required to monitor lab results and referrals, including, but not limited to positive sexually transmitted infections, abnormal labs, Gender Affirming Hormone Therapy (GAHT) follow-up, Pap, Colposcopy, and Loop Electrosurgical Excision Procedure (LEEP) results. Contacts and informs patients of their follow-up plan and/or need for a referral and makes appointments for follow-up visits when indicated. Ensures the appropriate County Health Department is contacted when a positive result is received for a reportable infection. Delivers high-quality reproductive health care and family planning services for all patients. Ensures productivity expectations, customer service and compliance standards are maintained. Abides by the organization’s mission in performing job duties. Demonstrates an understanding and commitment to PPGT’s culture of quality, safety and risk awareness.
Responsibilities• Assumes overall administrative responsibility for functions relating to follow-up for assigned health centers after the care plan has been created by the Clinician.
• Closely adheres to the Medical Standards and Guidelines (MS&G’s) when completing follow up.
• Practices a patient focused approach to healthcare as demonstrated by interactions showing respect, knowledge, responsibility, compassion and access to care.
• Provides education, accurate information and answers questions objectively about medical services offered at the affiliate with special focus on sexually transmitted infections in a caring, non-biased, non-judgmental and non-directive manner.
• Explains medication and education materials to patients to ensure understanding of materials and services, adjusts as necessary and ensures that patients with limited English proficiency receive information in the language which they best understand.
• Reviews test results with patients and when appropriate, educates patients with abnormal results regarding the nature of the problem, method and treatments prescribed, and instructions and information about proper follow-up, including referral to appropriate medical, financial, and social service resources when necessary.
• Tracks and follows-up on abnormal results in the patient record in EHR system including accurately documenting all attempted contacts.
• Generates letters for abnormal results including reviewing the printed letters, confirming the letter reflects accurate lab test result information, and ensuring the letters are mailed or submitted by the electronic health records (EHR) portal within required timeline
• Investigates and reviews missing lab results by checking with the lab by phone or website and contacting health center staff when needed to reconcile lab orders.
• Provides Occupational Health activities in conjunction with organization’s Occupational Health related-policies for employees including review and assessment of vaccine records and administration of Hepatitis B vaccine, flu vaccine and venipuncture for Tuberculosis (TB) testing as needed.
• Monitors and tracks staff annual TB Assessment forms to ensure compliance.
• Trains new clinicians in the PPGT follow-up process.
• Provides compassionate care to patients using a holistic approach ensuring that all patients’ needs are met.
• Mentor other Follow up Coordinators and health center team members as needed.
• Monitors clinician approval queue in the electronic health records (EHR) system and advises Clinician when plans need to be created.
• Assists with the follow-up of referrals.
• Reviews system reports daily and determines which patients must be contacted.
• Performs annual Occupational Health employee file audits in coordination with Human Resources and Risk and Quality Management.
• Has unrestricted access to patient protected health information (PHI) on paper and electronic forms health records for purposes of treatment, payment, and/or healthcare operations. The use of a patient’s protected health information should be limited to information needed for the specific task that is being performed or requested by the individual patient. Disclosure of any patient information must be for purposes of treatment, payment or healthcare operation OR must be accompanied by a valid patient authorization. Must adhere to minimum necessary rule.
• Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
QualificationsHigh School Diploma or equivalent + 1 year of LVN experience. Reproductive health care experience preferred. Possess a valid licensed vocational nurse (LVN) issued by the Texas Board of Nursing.
Agency StandardsMust have excellent computer skills and have the willingness and ability to adapt to change including advances or new technology. Must have excellent customer service skills and be committed to providing the highest level of customer satisfaction. Must meet PPGT Health Services skills for venipuncture and injection criteria.
Required Knowledge, Skills, and Abilities• Must be able to work the organization’s hours of operation or as required.
• Must be able to travel as required.
• Strong organizational skills and ability to multi-task.
• Ability to exercise initiative, sound judgment, and problem-solving techniques in the decision-making process.
• Skilled in verbal and written communications.
• Ability to provide effective, equitable, understandable, and respectful quality care and services that are responsive to the diverse cultural health beliefs and practices, preferred language, health literacy and other communication needs.
• Ability to work effectively as a team member.
• Ability to provide oversight of compliance and regulatory requirements pertaining to position.
• Possess effective analytical skills.
• Ability to manage details, handle a variety of tasks simultaneously and work under pressure.
• Be discreet and safeguard confidential information.
• Possess integrity and compliance – can be relied upon to act ethically.
• Organizational Awareness: Demonstrates a comprehensive awareness of the impact and implications of decisions and actions on other areas (departments or clinics) within the agency.
• Recovery Skills: Responds effectively and acknowledges responsibilities when clients (internal or external) experience problems or mistakes; rectifies the situation to restore client satisfaction; seeks information and collaborates with others to take action to implement permanent fixes. Maintains stable performance and emotions when faced with opposition, pressure, and or stressful conditions.
• Interpersonal Sensitivity: Acts in a way that indicates understanding and accurate interpretation of others’ concerns, feelings, strengths and limitations. Uses interpersonal understanding to shape one’s own response.
• Building Relationships: Shows genuine interest in others’ needs and opinions; establishes rapport; earns the confidence and trust of others; demonstrates consistency between words and actions; delivers on commitments.
• Coping with Demands of the Position: Uses effective problem solving while working under stress, high volume of work demands and/or time demands; regularly meets deadlines.
• Exemplify the organization’s In This Together values: We Tend to the Team; We Respect and Honor All People; We Jump In; We Try and We Learn; We Care for our Business; and We Return to our Mission.
Essential Physical Requirements/Working ConditionsMust be able to work primarily with fingers such as picking, pinching, or typing. Must be able to talk such as to convey detailed or important spoken instructions to other workers accurately. Must be able to hear such as the ability to receive detailed communication orally. Must be able to communicate effectively. Will have substantial movements of the wrists, hands, and/or fingers. Must be able to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Office and Health Center environment/sedentary.
