Summary
Job Description
LOCATION: Healthworks South Region
HOURS: Monday, Wednesday, Thursday 7:30am-4:30pm
Tuesday 9:00am-6:00pm
Friday 7:30am-2:00pm
We service the community by partnering with local employers to provide employees access to our network of primary care practices. We are modeled after Concierge Medicine and go above and beyond to provide the highest level of customer service and care to our patients. The member's experience at HealthWorks is extremely convenient and accessible, with our locations being onsite or near site to the employer, and well dispersed throughout the county. HealthWorks providers and clinical support staff provide relationship-based care and are able to spend quality time with members. Our network of primary care practices is growing and we currently have 9 locations; opening 2-4 new offices a year. This position will support the team at the HealthWorks location as well as support the region with situations requiring an RN for triage, assessment, or medical decisions in collaboration with the MD or APP.
PURPOSE: This position will provide support to a primary care region of practices, to include providers, nurse supervisors, clinical support staff and patients who fall under the auspices of the LGHP (Lancaster General Health Physicians) and/or partnering practices. This position is responsible for the planning, coordination, and implementation of standardized policies and workflows in accordance with strategic operational objectives, as well as coaching, educating, and training supervisors and staff in the clinical implementation of the provision of care. This patient-centered position positively influences the adoption, process improvements and implementation of nursing practice across the region. This role serves as the subject matter expert with respect to clinical procedures and workflows and provides coaching, consultation, and assistance with project implementation across the region, supporting nurse supervisors and clinical staff. This role functions as a liaison between the clinical staff, clinicians, and practice leadership within the region.
PRIMARY FUNCTIONS – JOB DUTIES: The percentage of time spent performing primary functions is 90%. Qualified individuals must have the ability - - with or without reasonable accommodation - - to perform the following duties:
- In conjunction with the regional practice leadership team, plans, coordinates, and supports the implementation of the care delivery models, including Patient Centered Medical Home, as dictated by the strategic priorities of the organization.
- Assists practices in planning, coordinating, and administering activities of the Care Delivery Models to include developing and implementing related forms, policies, procedures, processes, workflows, and systems.
- Provides support to regional nurse supervisors in clinical settings/work area through teaching, mentoring, coaching, and advising. Serves as a resource to various departments, groups, individuals, and entities within the organization. Operates in a train the trainer function, coaching and mentoring nurse supervisors and the clinical teams if needed.
- Participates and assists in the facilitation of the department’s orientation program both at the Department and unit level.
- Meets with key representatives from the department on an as-needed basis to assess effectiveness of clinical, educational, and leadership initiatives.
- Solicits feedback from constituents regarding effectiveness of learning experience and behavioral outcomes after the learning experience.
- Performs frequent environmental scan of assigned units/work areas and recommends educational programming opportunities (new classes, content, experiences, etc) to meet the needs of employees. Seeks the customer’s input and needs by staying aware of and knowledgeable about technical and organizational changes.
- Collaborates with stakeholders to determine educational needs/competencies related to department specific PI and assists in analysis of human performance beyond educational domains.
- Understands and collaborates on key departmental outcomes associated with consultation, education, coaching, and other significant activities as they relate to quality care outcomes, procedures, and workflows in alignment with service line and nursing department goals.
- Develops appropriate communication methods inside and outside the department to address issues, provide follow-up, negotiate, and evaluate organizational issues.
- Identifies opportunities for personal development, methods to achieve this end, shares knowledge with peers and colleagues, and is current with trends in areas of responsibility.
- Collaborate with other education and organization staff to provide seamless educational services including formal courses, consultation, orientation, and individual coaching.
- Participates in developing orientation, education and training for new employees. Provides and implements on-going continuing education and training for existing staff as needed and is responsible for ensuring all staff complete annual competencies within the designated timeframe. Plays an active role in the growth and development of supervisors and staff.
- Serves as a patient experience advocate and leader by being a positive influence at all times in the handling of patient and employee issues. Communicates all LG Health policies, values, mission and vision with clarity and completeness. Communicates with all customers including providers, office staff, patients and fellow employees in a professional manner while keeping customer service a top priority.
- In collaboration with management, oversees all care coordination activities performed by the clinical staff in the team based care model in the region. Assist in implementing, monitoring and actively participating in performance improvement initiatives to improve overall patient experience and quality of care.
- In collaboration with Practice Manager or Nurse Manager/Supervisor, participates in annual performance evaluations for assigned staff.
- Communicates with supervisors and staff on a regular basis to keep them informed of any new information, processes or procedures.
- Attends and actively participates in a variety of meetings including but not limited to practice staff meetings and Nurse Supervisor meetings.
- Identifies, facilitates, and measures improvement opportunities within LGHP using LEAN methodology.
- Compiles and analyzes data and prepares reports as necessary.
- Works together with other staff members on projects, determining scope, timeline for implementation and outcomes, ensuring internal/external customer needs are met.
- Participates in region - wide planning to implement clinical transformation to include interdisciplinary partnership councils.
SECONDARY FUNCTIONS – JOB DUTIES: The percentage of time spent performing secondary functions is 10%. The following duties are considered secondary to the primary duties listed above:
- Maintains liaison with other programs, offices and departments such as LGHP Quality Program personnel, to coordinate program.
- Ensures open communication regarding patient interactions with providers and office staff.
- Other duties as assigned by management.
MINIMUM REQUIRED QUALIFICATIONS:
- Current licensure as a Registered Nurse, issued by the PA State Board of Nursing required.
- Bachelor of Science in Nursing (BSN) preferred.
- Three (3) years of clinical experience
- One (1) year supervisory experience
- A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program.
ESSENTIAL JOB-RELATED EXPERIENCE:
- Excellent written and oral communication and organizational skills.
- Ability to work effectively with numerous department and administrative levels.
- Strong degree of flexibility.
- Excellent public speaking skills.
- Computer skills.
PREFERRED JOB-RELATED EXPERIENCE:
- Experience with Process Improvement tools/techniques (PDSA, Lean, Six Sigma)
- Mathematical abilities.
- Ability to work with spreadsheets.
PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:
- 100% Tuition Assistance at The Pennsylvania College of Health Sciences
- Paid Time Off and Paid Holidays
- Shift, Weekend and On-Call Differentials
- Health, Dental and Vision Coverage
- Short-Term and Long-Term Disability
- Retirement Savings Account with Company Matching
- Child Care Subsidies
- Onsite Gym and Fitness Classes
Disclaimer
PENN MEDICINE LANCASTER GENERAL HEALTHis an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.
Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTHis not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTHvia-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTHas a result of the referral or through other means.
