Nurse Navigator Supervisor

Austin Regional Clinic • Full-time • Austin, Texas, United States • 3w ago

ABOUT AUSTIN REGIONAL CLINIC:

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/

PURPOSE

The Nurse Navigator Supervisor provides leadership to Nurse Navigator staff who are located throughout ARC’s clinics and operations. Duties include coaching, motivating, staffing, evaluating, training, and developing clinical employees. Serves as a resource for nursing staff and assists with direct patient case management care Participates in department strategy development and process improvement. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS

- Supervises, trains, coaches and develops clinical staff for ARC Nurse Navigator team.
- Responsible for and maintains records of attendance, on-going evaluation, time off requests, and counseling.
- Interviews prospective employees and communicates with Human Resources throughout the hiring process.
- Coordinates onboarding and new hire training for new employees.
- Coordinates with Human Resources to provide and document counseling or discipline, as appropriate.
- Responsible for coverage arrangements when staff is on vacation or extended leaves.
- Assigns, coordinates and monitors caseloads ensuring department goals are met.
- Handles patient complaints related to Population Health & Clinical Quality nursing p
- Builds communication and teamwork by holding regularly scheduled staff meetings to communicate department and/ or organizational information.
- Evaluates staff performance and provides regular feedback to the staff.
- Maintains a strong working relationship with each of the staff by and frequent in-person meetings.
- Acts as a resource to staff members and provides assistance to staff when requested and/or as necessary.
- Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
- Regular and dependable attendance.
- Follows the core competencies set forth by the Company, which are available for review on CMSweb.
- Works holiday shift(s) as required by Company policy.

OTHER DUTIES AND RESPONSIBILITIES

Attends organization-wide Nursing Leadership
Attends department leadership meetings.
Active involvement in organizational development through meeting attendance and involvement.
Attends ongoing organizational leadership training to improve leadership and supervisory skills.
Performs other duties as assigned.

QUALIFICATIONS

Education and Experience:

Required:

High school diploma or equivalent. Graduate of accredited nursing school.
At least three (3) years of nursing experience including experience in case management, home health, chronic disease management, or nurse navigation.

Preferred:

Previous supervisory or lead experience preferred.

Knowledge, Skills and Abilities

Excellent customer service skills.
Excellent verbal and written communication skills.
Excellent interpersonal & problem solving skills.
Excellent computer and keyboarding skills, including familiarity with Windows.
Ability to troubleshoot calmly with patients, providers, and employees
Ability to analyze problems, make decisions, and implement solutions
Ability to work in a team environment.
Ability to manage competing priorities.
Ability to engage others, listen and adapt response to meet others’ needs.
Ability to align own actions with those of other team members committed to common goals.
Ability to perform job duties in a professional manner at all times.
Ability to understand, recall, and communicate, factual information.
Ability to understand, recall, and apply oral and/or written instructions or other information.
Ability to organize thoughts and ideas into understandable terminology.
Ability to apply common sense in performing job.

Certificate/License

Licensed Registered Nurse in the State of Texas. Basic Life Support Certification (BLS).

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