RN Patient Services Manager III Geriatric, Crisis Stabilization and Perinatal Psychiatry Unit

UNC Health • Full-time • Chapel Hill, NC, United States • 1m ago

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Patient Services Manager (PSM ) III opportunity for UNC Medical Center Psychiatry Services

We are seeking an experienced and compassionate Inpatient Psychiatry Nurse Manager (PSM III) to lead our inpatient psychiatric services on the Geriatric, Crisis Stabilization and Perinatal Psychiatry Unit. As a vital member of our multidisciplinary team, you will oversee the daily operations of the inpatient unit, ensuring high-quality, patient-centered care for individuals experiencing acute mental health conditions. This role requires strong leadership, clinical expertise, and a commitment to creating a supportive environment for both patients and staff.

The nurse manager position on Gero/Crisis Stabilization/Perinatal Psychiatry Unit (4 Neurosciences) includes 24/7 supervision and accountability for 3-adult psychiatry focused areas on one unit. In addition, there is oversight for an outpatient/inpatient Electroconvulsive Therapy Clinic operating three days a week.

4 Neurosciences is comprised of three adult units which serve specific mental health populations. Geropsychiatry is a 10-bed unit serving geriatric patients admitted for the management of multiple medical and mental health issues. Crisis Stabilization is a 15-bed unit with nursing care provided to patients hospitalized for stabilization during acute mental health episodes. Perinatal Psychiatry is a 5-bed unit solely focused on treatment of women with psychiatric disorders during pregnancy or post-partum.

Summary:

This position supervising large clinical units. Duties include ensuring that appropriate care and services are available to patients and families, ensures adequate and appropriate clinic staffing on each shift, supervision of nursing staff, medical support staff and utility aide staff, assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues. Provides and facilitates an environment conducive to staff continuing education needs, ongoing unit-based educational needs and orientation of staff members.

Responsibilities:
1. Patient Care- Ensures that appropriate care and services are available to patients / clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals /paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides.
2. Human Resource Management- Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning.
3. Budget Management- Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes.
4. Accreditation Issues- Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, Joint Commission, Board of Nursing and other specified accrediting bodies. Integrate current scientific evidence with standards of practice.
5. Quality Improvement- Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits.
6. Education- Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population.
7. Customer Satisfaction- Ensures high customer satisfaction. Communicates patient satisfaction results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services. Advocates for consumers within the organization, particularly for vulnerable or at risk populations.

Other Information

Other information:
Education Requirements:
● Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing.
Licensure/Certification Requirements:
● Licensed to practice as a Registered Nurse in the state of North Carolina.
● For positions at Magnet Hospitals, professional certification (ANCC Magnet approved) relevant to Management, Leadership or Clinical Area is required within the probationary period of employment.
● BLS required.
Professional Experience Requirements:
● Three (3) years of professional nursing in tertiary care and one (1) year of management experience in specialty area.
Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: 4 Neurosciences

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US: NC: Chapel Hill

Exempt From Overtime: Exempt: Yes

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

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