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Care Concierge - Certified Medical Assistant

Curana Health • Denver, CO, USA • $20 - $24 / hour • 2d ago

Job Details

Job Location: Denver, CO - Denver, CO

Position Type: Full Time

Salary Range: $20.00 - $24.00 Hourly

Description

Curana Health is a provider of value-based primary care services for the senior living industry, including skilled nursing facilities, assisted & independent living communities, Memory Care units, and affordable senior housing sites. Our 1,000+ clinicians serve more than 1,500 senior living community partners across 33 states, and Curana participates in various innovative CMS programs (including owned-and-operated Accountable Care Organizations and Medicare Advantage plans). With rapid year-over-year growth since our founding in 2021, Curana is setting a new standard in innovative care delivery for seniors with high-risk, complex clinical needs, many of whom have been historically underserved by the health care system. Our mission: To radically improve the health, happiness and dignity of senior living residents.

Position Overview:

The Care Concierge - Certified Medical Assistant serves as a dedicated liaison between health plan members residing in senior living facilities and their healthcare providers. This role ensures seamless communication, data sharing, and optimal care outcomes by coordinating care transitions, facilitating access to healthcare services, and enhancing member engagement through patient education and chronic care management. The Medical Concierge works closely with an interdisciplinary care team to support members' health and well-being, acting as a vital connector in the healthcare delivery process.

Key Responsibilities:

Care Coordination:
- Serve as the primary point of contact for health plan members residing in senior living facilities, connecting them with healthcare providers and services.
- Ensure effective communication among providers to facilitate data sharing and achieve desired outcomes.
- Coordinate care transitions and manage referrals to ensure continuity of care.
- Collaborate with senior living facility care teams and health plans for integrated support.
Interdisciplinary Care Team Collaboration:
- Actively participate in care planning and interdisciplinary team meetings to support the unique needs of senior living residents.
- Support the development and implementation of Individualized Care Plans (ICPs).
- Monitor and report on member progress to the care team, ensuring alignment with care goals.
Patient Engagement and Education:
- Provide education to members about their health conditions and care plans to enhance understanding and engagement.
- Empower members to manage chronic conditions effectively through tailored guidance and resources.
Clinical Support (Preferred for Certified Medical Assistants):
- Assist Advanced Plan Practitioners in monitoring vital signs and other clinical parameters.
- Handle prescription reorders and medication management coordination.
- Perform basic clinical tasks within the scope of certification, as needed.

Qualifications:

Preferred: Certified Medical Assistant (CMA) or equivalent certification.
Experience in care coordination, patient advocacy, or a similar healthcare role, preferably in a senior living or long-term care setting.
Knowledge of chronic care management and patient education principles.
Strong communication and interpersonal skills, with the ability to build trust and rapport with members and providers.
Proficient in using healthcare technology platforms for documentation and data sharing.

Key Competencies:

Detail-oriented with exceptional organizational skills.
Ability to work collaboratively in a team-based environment.
Strong problem-solving skills to address care challenges proactively.
Compassionate and patient-focused approach to care delivery.

Work Environment:

Primarily based in senior living facilities, with some travel required to support care transitions or attend team meetings.
May involve interaction with both clinical and non-clinical staff within senior living communities.

The Medical Concierge plays a critical role in enhancing the healthcare experience for senior living facility residents who are health plan members. By bridging gaps in care delivery, this position ensures members receive the support they need to achieve their health goals in a coordinated and compassionate manner. If you are passionate about improving healthcare outcomes for seniors, we encourage you to apply.

Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances.

The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.

Qualifications

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