RN Patient Navigator Ctrs of Excellence - Beachwood

University Hospitals • Full-time • Beachwood, OH, US • 6d ago

Description

A Brief Overview

RN Patient Navigators provide high-touch customer service to UH customers, building strong relationships while helping them navigate the healthcare system.

What You Will Do

Coordination of care and access of specialty and general medicine care and screening.
Community resource referral, patient education, and navigation/entry point in to UH.
Actively participates in the process for operational improvement and quality improvement.
Involved in learning and self-improvement.
Provides leadership through communication, education and management.
Provides advocacy for the patient and family.
Tracks interventions and outcomes of patients and families who access UH.
Initiates and maintains positive relationships with co-workers and physicians

Additional Responsibilities

Demonstrates commitment to the mission, vision and values of UH.
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Qualifications

Education

(BSN) Bachelor’s Degree in Nursing (Required)

Work Experience

5+ years in clinical medicine (Required)

Knowledge, Skills, & Abilities

Fluent in English both verbally and written (Required proficiency)
Comprehensive understanding of System and community resources and requirements for access. (Required proficiency)
High integrity level and ability to maintain confidentiality of sensitive data (Required proficiency)
Experience working multiple healthcare data sources that include Electronic Medical Record application(s), registration and scheduling systems, and medical claims systems. (Required proficiency)
Experience facilitating telephonic patient outreach. (Required proficiency)
Understanding of healthcare industry trends and Federal and Commercial insurance (Required proficiency)
Understanding of System and comments resources and requirements for patient access (Required proficiency)
Comprehensive understanding of various disease processes, and requirements and challenges of self-care. (Required proficiency)
Excellent verbal and written communication skills. (Required proficiency)
Proven time management and organizational skills (Required proficiency)
Demonstrated excellence in customer service with all stakeholders (patient, employer staff, providers, etc…). (Required proficiency)
Demonstrated ability to apply concepts, utilize sound judgment and work independently. (Required proficiency)
Ability to work within a team environment (Required proficiency)
Ability to handle multiple initiatives and priorities within a fast-paced environment. (Required proficiency)
Good computer skills with the ability to utilize Microsoft Office Products. (Required proficiency)

Licenses and Certifications

Registered Nurse (RN), Ohio and/or Multi State Compact License (Required Upon Hire)

Physical Demands

Standing Frequently
Walking Frequently
Sitting Rarely
Lifting Frequently 50 lbs
Carrying Frequently 50 lbs
Pushing Frequently 50 lbs
Pulling Frequently 50 lbs
Climbing Occasionally 50 lbs
Balancing Occasionally
Stooping Frequently
Kneeling Frequently
Crouching Frequently
Crawling Occasionally
Reaching Frequently
Handling Frequently
Grasping Frequently
Feeling Constantly
Talking Constantly
Hearing Constantly
Repetitive Motions Constantly
Eye/Hand/Foot Coordination Constantly

Travel Requirements

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