Overview
Company Summary
If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include company matching 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.
Responsibilities
Job Summary
The Admissions Nurse Manager is responsible for overseeing all initial intakes, admissions, screenings, and assessments, managing the program census, supervising and scheduling intake staff, ensuring diagnosis of the admitting substance use disorder, assigning clients to therapists' caseloads, oversee verification of insurance benefits, obtaining pre-authorizations and work with UR to assure proper submission of necessary documentation to insurance carriers to obtain funding for appropriate levels of care.
Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Develop a team utilizing various discipline to efficiently answer, initiate and handle inquiries from clients and support group members referred to AAC via methods including but not limited to inbound calls, outbound calls, web inquiries, and online chat inquiries. Team will be responsible for all pre and post admission metrics.
- Lead the admissions process, including but not limited to explaining services and related costs, conducting telephonic intake screenings to assess the client's situation, and assisting Business Office in processing payments for a client's treatment.
- Deliver with the Admissions team the highest quality, customer service standards of care and productivity for internal and external clients
- Provide clear direction to Admissions Team with emphasis on improving systems and how to effectively follow-up with pending leads
- Create and execute the leadership development plan for all Admissions Team.
- Manage the day-to-day activities of the Admissions team with their effective use of soft skills, including but not limited to active listening, questioning techniques, building rapport, voice and para-verbal communication, empathy and motivational interviewing
- Deliver improved, quantifiable results on scripting changes, individual performance and team performance.
- Oversee effective bed management to leverage best possible census.
- Assist in recruiting, training, and developing top level talent in the department.
- Attend and participate in team meetings and ongoing training & development opportunities.
- Partner with multiple departments to ensure overall achievement in the mission of AAC including but not limited to: Billing, UR, Outside Business Development, Nursing and other facility staff.
- Effectively communicate and educate the Admissions Team on specific features and benefits a facility provides based on the clinical needs of a client.
- Create and maintain a list of all referrals whether they result in admission or not. The list will be reviewed on a month-to-month basis as a tool for improvement of department policy. List will include detail on the outcome of each admission.
- Adhere to American Addiction Centers admission guidelines, federal regulations, and company policies and procedures
- Regular and consistent attendance is expected
- Other Duties as assigned
Qualifications
Education/ Experience:
- Nursing Degree (RN) OR Master's Degree pertinent to the position
- Must have management experience.
- Five years' experience working in Residential Services environment with SUD/Co-Occurring patients, crisis or call center environment, inbound and outbound sales calls or 2-3 years of equivalent experience in a complex healthcare/sales/customer service environment is required. Equivalent experience includes one or all the following: use of a CRM system (preferably Salesforce), Call Center phone queue experience, direct customer contact via phone or face-to-face, etc.
- Strong healthcare/behavioral health (i.e., psychology, nursing, social work, etc.) knowledge and skills preferred
- Demonstrate competency with ASAM criteria or comparable SUD treatment methodologies include dual diagnosis.
- Familiarity with insurance company processes and pre-authorization processes.
- Excellent problem solving and decision-making skills
Physical Requirements
AAC is committed to principles of equal opportunities for all employees. The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws
- Prolonged sitting at a desk
- Must be able to lift 15 pounds at a time
American Addiction Centers is an equal opportunity employer. American Addiction Centers prohibits employment practices that discriminate against individuals or groups of employees on the basis of age, color disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.
