1. Meet or exceed patient care requirements by managing the nursing operations within the Clinic.
- Ensure appropriate numbers of competent staff are available to meet patient care needs.
- Serve as a patient advocate.
- Communicate with other health care team members and departments to meet patient care requirements.
- Monitor adherence to policy and procedure to ensure safety of patients and staff.
- Assist in maintaining equipment for patient care and report malfunctioning equipment to appropriate personnel.
- Keep management informed of patient care and staff issues.
- Work with other departments in providing services and resources.
- Monitor workflow and departmental processes.
- Assist with developing and maintaining department policies.
- Assist with setting and achieving department goals and objectives.
- Identifies patient service requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand service requirements.
- Maintains nursing guidelines by writing and updating policies and procedures.
- Maintains nursing operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
- Assures quality of care by developing and interpreting hospital and nursing division's philosophies and standards of care; enforcing adherence to state board of nursing and state nurse practice act requirements and to other governing agency regulations; measuring health outcomes against standards; making or recommending adjustments.
- Maintains nursing staff by recruiting, selecting, orienting, and training nurses.
- Completes patient care requirements by scheduling and assigning nursing and staff; following up on work results.
- Maintains nursing staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
- Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients and their family.
- Provides information to patients and health care team by answering questions and requests.
- Resolves patient needs by utilizing multidisciplinary team strategies.
- Maintains safe and clean working environment by designing and implementing procedures, rules, and regulations; calling for assistance from other health care professionals.
- Protects patients and employees by developing and interpreting infection-control policies and protocols; enforcing medication administration, storage procedures, and controlled substance regulations.
- Maintains patient confidence and protects operations by monitoring confidential information processing.
- Maintains documentation of patient care services by auditing patient and department records.
- Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Ensures operation of medical and administrative equipment by verifying emergency equipment availability; completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
- Maintains nursing supplies inventory by studying usage reports; identifying trends; anticipating needed supplies; approving requisitions and cost allocations.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods.
- Contributes to team effort by accomplishing related results as needed.
2. Problem-solve and make decisions within areas of accountability by using a well-defined approach to ensure effective and efficient patient care.
- Prioritize activities with staff and patients in a fast paced environment.
- Use proper chain of command when unable to resolve issues.
- Serve as a resource for staff in solving clinical and operations issues.
- Promote trust with open and effective communication.
- Communicate organizational management decisions in a positive manner.
- Participate in quality and process improvement initiatives for the department.
3. Monitor staff performance by coaching, educating and role modeling to ensure ongoing performance improvement.
- Supervise all clinic nursing staff.
- Provide immediate feedback to staff regarding performance issues.
- Assist in employee orientation.
- Role model positive professional characteristics.
- Contribute to professional growth of nursing staff.
- Assist in preparation and participate in surveys and certifications.
- Recognize, take action and report deficiencies in a timely manner.
- Hold staff accountable for assigned duties.
- Monitor, address and document performance and attendance of staff.
4. Collaborate with healthcare providers to coordinate patient care.
- Promote a team concept through effective communication regarding patient condition, patient care plan and patient satisfaction with appropriate individuals that are involved in the patient’s care.
- Work effectively with ancillary areas as part of the team approach to patient care.
- Directs patient support team members effectively and appropriately.
- Demonstrate initiative and flexibility in the provision of patient care.
5. Promote and ensure patient and staff safety in all aspects of responsibilities.
- Administers medications, treatments and procedures in a timely and safe manner according to healthcare provider orders and nursing policy, including appropriate performance of standard precautions, using two patient identifiers, and performing patient risk assessments every shift.
- Utilizes proper body mechanics, transfer/lifting techniques to minimize fall risk to patient and injury to self.
- Implements infectious disease controls as appropriate including isolation procedures, proper use of hand washing and gloves.
6. Manages and performs employee relations functions effectively to promote a positive work environment, influence retention and enhance communication.
- Develops, supports, and actively seeks activities and establishes an environment that promotes recognition and retention for employees.
- Communicates effectively and provides feedback to staff which may include department meetings, individual employee meetings, rounding, etc.
- Addresses employee issues in an effective and timely manner.
- Communicates with Clinic Director and HR regarding employee issues appropriately in an effort to obtain guidance and reduce potential organizational liability.
- Enforces and interprets policies and procedures with employees, as necessary.
- Administers performance appraisal process for staff, with feedback for positive reinforcement of strengths and opportunities for growth/improvement.
7. Recruits and develops a qualified and productive workforce.
- Maintains and creates reporting job descriptions.
- Recruits effectively for department positions by following established hiring practices and guidelines.
- Orients new employees in a thorough manner to department and organizational operations and procedures.
- Provides training to department staff in an appropriate and thorough manner.
- Offers opportunity for continuing education by sharing own knowledge, accessing internal opportunities, and considering external opportunities to support the continued development of department staff.
- Collaborates with the education director to monitor and verify the compliance of staff in regards to maintaining required licenses and certifications, as applicable.
8. Manage departmental financial operations.
- Maintains, develops, monitors and reports budgets, expenses, variances and strategic planning for department.
- Maintains timekeeping records and updates appropriately and accurately for department staff.
- Works with vendors and management, as appropriate, to negotiate best value purchases.
- Guides and participates in annual budgeting planning process for areas of responsibility.
9. Performs other duties as assigned.
