Health First Home Care Nurse Manager

Health First • Full-time • Melbourne, Florida - Brevard County, United States • 6d ago

Description

POSITION SUMMARY
As an Office of Experience team member, the Design Strategist supports how our consumers
interact with our Health First people, places, services, and brand. This role brings the best and
most applicable experience design elements to the forefront of Health First. This person ensures
success in design and creation by supporting teams through the design process and managing
transitions. A key responsibility will be bringing experience design experts from across the IDN
together to creatively solve problems and bring the voice of the consumer into every design.

PRIMARY ACCOUNTABILITIES
1. Leverage design thinking methodologies to facilitate strategic problem-solving
2. Facilitate conversations, workshops, and design sessions with teams to explore issues, prototype solutions, and create IDN alignment
3. Collaborate with the VP of Experience Design and design vendors to create cohesive space plans and experience offerings focused on consumer-centricity
4. Partner with the VP of Experience Culture and the Culture Design Team to design people and leader experiences and related resources to support our cultural transformation roadmap including experiences for Leading Well leadership and culture champions
5. Work closely with the Director of Consumer Insights to synthesize consumer data and research to better understand user needs and market challenges and build strategies to provide an actionable path for consumer-centric experiences
6. Contribute to the overall approach and deployment of design thinking practice within Health First and provide management to the experience design cohort
7. Develop experience design and design thinking resources and toolkits
8. Educate and activate teams in design thinking practice and implementation plus establish feedback channels to gather data, assess strategies, and share wins
9. Empathize and understand consumer mindsets, pain points, and emotions to help with the design process
10. Prioritize and drive IDN-wide collaboration to build consistent workflows through journey mapping and workflow analysis
11. Assist with managing transitions/changes in new and existing spaces through associate and provider playbook development
12. Consultant for new space design and space redesign efforts to deliver future state vision

organization.

Qualifications

MINIMUM QUALIFICATIONS

•Education: Bachelor’s Degree

•Licensure: N/A

•Certification: N/A

•Work Experience: Minimum of 1+ year(s) experience driving consumer-centric outcomes in a collaborative environment

•Work Experience in lieu of Education: N/A

•Knowledge/Skills/Abilities:

·Proficient in Microsoft Office – Outlook, Word, Excel, PowerPoint

·Ability to work autonomously with minimal supervision

·Strong critical thinking skills

·Strong communication skills and professional presence

·Ability to maintain composure in a stressful office environment

·Strong facilitation skills

·Effective portfolio and project management

PREFERRED QUALIFICATIONS

•Education: Bachelor’s Degree

•Licensure: N/A

•Certification: N/A

•Work Experience: Two years of experience in healthcare or a similarly complex industry

•Knowledge/Skills/Abilities:

·Leverage quantitative/qualitative methods for design research

·Led in-person and remote design workshops and sessions

·Service design or systems thinking experience framework

·Customer experience design

·Learning materials development

·Creation of actionable artifacts – user personas, mental models, empathy maps, journey maps, etc.

PHYSICAL REQUIREMENTS

•Majority of time involves sitting or standing; occasional walking, bending, stooping

•Long periods of computer time or at a workstation

•Light work that may include lifting or moving objects up to 20 pounds with or without assistance.

•May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise

•Communicating with others to exchange information.

•Visual acuity and hand-eye coordination to perform tasks

•Workspace may vary from open to confined; on site or remote

•May require travel to various facilities within and beyond the county perimeter

Job :

Clinical Professional

Organization :

Health First Home Care

Primary Location :

United States- Florida - Brevard County- Melbourne

Schedule :

Full-time

Shift Times :

8:00 am - 5:00 pm

Job Level :

Manager

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