Department Overview
The Chief Nursing Officer (CNO) is a Registered Nurse (RN) serving as the patient care leader accountable for patient care operations and nursing for all service lines within the OHSU Marquam Hill Adult Inpatient departments. This position ensures the provision of quality patient/family centered care, responsibility for day-to-day operational performance of the Adult Inpatient departments in terms of quality, safety, and patient experience, financial accountability, process improvement and clinical support service outcomes.
This role will collaborate with the Senior VP/CNE of OHSU for upholding excellence in the provision of nursing care through the implementation of the Profession Practice Model. They will also collaborate with physician and administrative partners and other disciplines to maximize interdisciplinary care, set priorities in accordance with overall institutional goals and departmental objectives and represents OHSU on projects and program leadership and in the community. The CNO collaborates with OHSU partner hospitals for quality and operational consultation in adult inpatient services.
The CNO ensures adherence to regulatory standards, bargaining unit agreements, hospital and clinical standards of performance, and human resource management. The CNO leads others to create an employment environment that supports a safe, knowledgeable, passionate, productive, and engaged staff.
Function/Duties of Position
Strategic Planning
- In collaboration with the executive team, develops the strategic plan that reflects the organization’s strategic plan.
- Analyzes data to determine performance initiative priorities that improve care delivery modes for patient care and nursing.
- Leads the formulation of goals, objectives, and specific strategies related to organizational, nursing and division level priorities.
- Establishes realistic and measurable goals based on organizational and nursing strategic plan in collaboration with leaders, staff and other stakeholders.
- Distributes leadership to achieve strategic targets.
- Leads the implementation of interventions to meet organizational and goals.
- Develops strategies to c ommunicate, implement, and evaluate the strategic plan.
- Evaluates the stability and achievement of meeting strategic goals and advise on next priority strategic initiatives.
Operational Leadership
- Leads the evolution of OHSU DCH (Woment's & Children's) Services; uses systems theory to maximize capability to achieve high reliability, and create innovative solutions that result in excellent performance outcomes.
- Leads to enhance healthcare and, ultimately patient care through interdisciplinary activities, such as education, consultation, management, technological development, or research opportunities.
- Develops and expands the team’s intellectual capacity through mentoring and opportunities for professional growth and development.
- Directs cross-functional teams to leverage experience, cultivate knowledge and improve practice.
- Collaborates with the inter-professional team to promote the continuity of services across settings. Leads multidisciplinary patient care operations within and throughout OHSU DCH (Woment's & Children's) Services to achieve quality outcomes.
- Evaluates the systems to determine the optimal care model, and directs the team to envision and implement the model.
- Evaluates leader competency, intervenes to optimize performance and e nsures the care environment supports the provision of safe quality care, and a work place that promotes shared decision-making, accountability, autonomy and engagement.
- Promotes and practices patient/family advocacy.
- Effectively communicates plans and decisions to leadership, staff and other stakeholders.
- Understands one’s own style of leadership and decision-making, and the role of beliefs, values, and inferences.
- Celebrates successes and accomplishments
- Balances the value of relationships with the need to achieve organizational goals and objectives.
- Promotes a climate of open communication and the free exchange of ideas from all levels in the origination.
- Clearly identifies the scope of decision-making using the decision-making model and assures decision-making at the appropriate level.
Financial Management
- Ensures clinical resources are available to meet patient care requirements.
- Monitors nursing workload measures to assure resource allocation is based on identified needs and productivity targets are accurate and achieved.
- Promotes activities that assist others in becoming informed about costs, risks and benefits of plans and solutions to system and patient care issues.
- Lead innovation for optimization of resources across patient care.
- Evaluates leaders’ achievement toward financial performance targets.
- Develops leaders in managing productive, non-productive and premium pay to optimize performance goals.
- Mentors leaders in the analysis of financial data and effective resource utilization.
- Develops systems to monitor and measure affordability outcomes.
- Provides oversight in the budgeting process by supporting the planning, acquisition and allocation of resources.
Human Resources
- Facilitates the growth and development of leaders including technical skills, critical thinking, team building, human relation skills and the effective evaluation of nursing practice.
- Develops nursing leadership that is capable of meeting financial goals, quality patient outcomes, retaining staff, mentoring and coaching staff, developing positive relationships with patients, family, physicians and peers.
- Establishes evidence-based leadership practices that promote desired behaviors and outcomes.
- Manages leader and staff performance through progressive development and actions to advance a culture that embraces a Learning Organization.
- Proactively prepares managers and directors for the next stage in their advancement.
- Develops systems and strategies for progressive leadership development and succession planning.
P Erformance Improvement
- Participates in the development of the organizational quality plan.
- Articulates the link between metrics and goals.
- Uses quality and performance outcomes to assess the current state, identify trends, and resource direct reports in meeting performance targets.
- Evaluates direct reports’ knowledge and skill in change/innovation, quality improvement and research strategies.
- Promotes understanding and effective use of organization, management, and nursing theories of performance improvement.
- Assures organization meets regulatory requirements for patient care and nursing practice. Provides leadership and accountability for required accreditation. (ACS, Trauma, CSV, Peritoneal Dialysis, etc.).
- Maintains oversight for the organization communication plan to connect system, healthcare and nursing initiatives.
- Directs interdisciplinary, systemic programs and processes to achieve the desired outcomes. Challenges the status quo to facilitate innovation and shape new structures and processes that enhance quality.
- Develops systems that encourage prompt reporting of real and potential liability.
- Maximizes patient movement and capacity through the system in collaboration with Care Management and other disciplines.
Professionalism
- Engages in self-assessment in role accountability.
- Advances own skills and knowledge in areas of responsibility including the arts and science of nursing, change in healthcare systems, and application of emerging technologies.
- Advances excellence by communicating a clear and consistent message about the expectations for role and standards-based practice.
- Develops an infrastructure, and allocates resources to create a professional practice environment.
- Develops and presents relevant information, education, and/or training to other health care providers and/or the community as appropriate.
- As appropriate, submits abstracts or articles for professional presentations or publication.
- Role models professionalism and participation in activities such as nursing organizations, the community, and agencies that shape health care policies and practices.
- Facilitates the utilization, conduct, and dissemination of research.
- Engages in informal and formal processes of giving and seeking feedback regarding role performance from individuals, professional collegues, representatives, administrators, and others.
Required Qualifications
Education:
- BSN or higer degree in Nursing
- Master's degree in Nursing
Experience
- Five (5) years of work experience in a related clinical area of practice and Five (5) years related management/leadership experience
Job Related Knowledge, Skills And Abilities (Competencies)
- Strong communication skills, teamwork (demonstrated ability to coordinate team and integrate existing teams), and experience in complex organizational environments.
- Demonstrated ability to accomplish goals and objectives.
- Demonstrated effective communication, interpersonal and conflict resolution skills.
- Demonstrated organizational skills.
- Demonstrated problem-solving skills.
- Demonstrated leadership skills.
- Demonstrated fiscal budgetary skills.
- Proficiency in using word processing, computational spreadsheet (e.g., Excel), and presentation software.
Registrations, Certifications And/or Licenses
- Professional certification in nursing leadership-Nurse Executive/Administrator within 2 years of assuming the manager role
- Unencumered Oregon RN license
- BLS for healthcare provider
Compliance
- Code of conduct
- Respect in the workplace Applicable policies, procedures and agreements related to position, department or OHSU as a whole.
Preferred Qualifications
- Doctorate degree in nursing or related field
- Recent experience as a nursing director
- Professional certification in nursing leadership-Nurse Executive/Administrator
All are welcome
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.
