Description
Job Summary
The Clinic RN/LPN/CMA provides direct and indirect patient care under the direction of Clinical Staff. The Clinic RN/LPN/CMA works under the direction of the clinic manager on non-clinical matters, and is responsible for pleasant and effective communication with the public promoting positive office image. Responsible for the rendering of basic supervised nursing care to patients in this facility in support of the physicians, nurse practitioners, and the physician’s assistant; maintaining accurate and up to date entry of patient data within the clinic electronic health record to allow efficient review on demand during patient office appointments; and establishing and maintaining quality, confidential patient care.
Duties and Responsibilities
- Implement an effective internal tracking system for identified patients.
- Coach patients/families toward successful self-management of their diagnosis.
- Utilize tools and documents that support a guided care process, collaborate with patient/family toward an effective plan of care.
- Assess patient and family’s unmet health and social needs.
- Provide effective communications to improve health literacy.
- Develop a care plan based on mutual goals with the patient, provider, and family.
- Create ongoing processes for patients/families to determine and request the level of care coordination support they desire over time.
- Facilitate patient access to appropriate medical and specialty providers as well as other care coordination team support specialists (e.g., Audiology, Physical Therapy).
- Cultivate and support primary care and subspecialty co-management with timely communication, inquiry, follow-up, and integration of information into the care plan regarding transitions-in-care referrals, and pre and post op follow-up.
- In partnership with other clinic primary care provider nurses, serves as the contact-point, advocate, and informational resource for patient, family, care team, payers, and community resources.
- Ensure effective tracking of test results, medication management, and adherence to follow-up appointments.
- Facilitate and attend meetings between patient, families, care team, payers, and community resources, as needed.
- Demonstrates a positive, respectful attitude and professional customer service.
- Acknowledges patients’ rights on confidentiality issues, maintains patient confidentiality at all times, and adheres to HIPAA guidelines and regulations.
- Demonstrates continual learning skills, effects changes in approach to care based on established, evidence-based practice.
- Cultivates effective partnerships, effectively collaborates with all practice providers (Physician, Nurse Practitioner, Physician Assistant, and other licensed allied health team-members).
- Demonstrates understanding in use of IT resources and patient databases.
- Demonstrates effective delegation skills to streamline operational workflows and optimize inter-office resources.
- Supports and maintains a culture of safety and quality.
- Medical and surgical asepsis is carried out during treatments and special procedures. Able to identify the need for sterile and non-sterile procedures.
- Set up proper equipment/surgical trays needed for specific procedures.
- Clean and sterilize daily instruments that are used for procedures and clinic assessments.
- Monitor pH of sanitizing chemicals and change when scheduled, clean and perform maintenance on autoclave, change out filters and suction canisters on medical carts. Sanitize scopes and store as directed.
- Directly assist Dr. during procedures. Have a knowledge of instruments and uses.
- Meets current documentation standards and policies.
- Assists in answering clinic telephone calls in a professional manner; relays patient information and concerns to attending physician; assists other staff in scheduling patient appointments.
- Ensures an adequate stock of supplies and proper functioning of equipment. Will identify and order needed supplies and medications. Request repairs or replacement of equipment, as needed.
- Demonstrates the ability to be flexible, organized and function under stressful situations.
- Actively engage in quality improvement activities.
- Perform other duties as assigned.
Requirements
Minimum Requirements
- Current licensure as an RN, LPN or CMA in the State of Idaho.
- Must be able to pass any and all background checks required by law.
- Demonstrates evidence of essential leadership, communication, education, collaboration, and counseling skills.
- Proficient in communication technologies (email, cell phone, etc.).
- 1 years of CMA or related experience.
Preferred Requirements
- Bilingual (English and Spanish).
- 3-5 years’ experience in clinical or community health settings preferred.
- Previous experience with health IT systems and data reports preferred.
Skills/Competencies
- Ability to deal tactfully and effectively with patients (and their families), coworkers, hospital staff and physician
- Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Compute rate, ratio, and percent and to draw and interpret bar graphs.
- Effective organizational skills and demonstrates ability to maintain accurate notes and records.
- Apply commonsense understanding to carry out instructions furnished in written, oral or diagram form and deal with problems involving several concrete variable in standardized situations.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is frequently required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and depth perception.
