Ambulatory Care Center Triage Nurse - RN III - (240008P0)
Description
The Lemuel Shattuck Hospital, operated by the Massachusetts Department of Public Health (DPH), is seeking an experienced and dynamic Triage Nurse to join our Ambulatory Care Center (ACC) Team. This role is responsible for coordinating, providing, and delivering walk-in, emergent, urgent, and emergency nursing care. The incumbent would conduct direct observation and interpretation of data to formulate nursing diagnoses through the assessment of clients’ physical conditions and behaviors, along with information gathered from clients, families, and other healthcare team members. As an RN III, you will integrate the Departmental and hospital-wide mission statement, policies, procedures, and nursing standards into your triage responsibilities. The incumbent also ensures compliance with state and federal laws and regulatory guidelines, maintaining professional standards of care and practice for patients from various backgrounds, including community members, DPH, DOC, shelters, and DDS.
Hours: 8:00AM-4:30PM, Monday-Friday, with Saturday and Sunday Off
Duties and Responsibilities (these duties are a general summary and not all inclusive):
- Provides nursing care for unscheduled patients, documenting care for community and shelter patients.
- Identifies emergencies and urgent care needs, arranging appropriate care.
- Conducts comprehensive assessments and interventions.
- Formulates and implements care plans based on assessments.
- Educates patients and their significant others on diagnoses, treatments, and medications.
- Documents nursing interventions, follows provider orders, and monitors medication responses.
- Continuously evaluates patient status to determine intervention effectiveness.
- Arranges necessary follow-up care.
- Documents nursing care processes and outcomes per policies.
- Educates patients and significant others on health and healthy behaviors.
- Participates in performance improvement and quality initiatives.
- Maintains professional growth and competency through ongoing education.
- Represents ACC on the ICU Committee and participates in safety programs.
- Ensures effective interpersonal and community relations, acting as an advocate and resource.
- Contributes to safety, risk management, and infection control programs, ensuring productivity and cost-effective practices, and managing services and supplies.
- Performs age-appropriate competencies.
- Performs unit-specific competencies and related duties.
- Provides professional triage nursing duties.
- Documents all care electronically.
- Ensures completion of Medication Reconciliation and encounter forms at each visit.
Required Qualifications
- Demonstrates satisfactory knowledge of the scientific theories and principles of nursing.
- Utilizes scientific principles in the performance of the nursing process.
- Educates patients on treatment options.
- Communicates effectively.
- Collaborates as a team member.
- Organizes work assignments and prioritizes patient needs.
- Exhibits physical and mental endurance to withstand stress.
- Applies knowledge of emergency medical procedures such as CPR.
- Understands the types and characteristics of drugs used in nursing care.
- Addresses the challenges in providing nursing services to special client groups such as the blind, hearing impaired, and those with mental, physical, and/or emotional disabilities.
- Establishes rapport and interacts tactfully with individuals from varied ethnic, cultural, and economic backgrounds.
- Maintains confidentiality of patient information and promotes patients’ rights.
- Remains calm in stressful and/or emergency situations.
- Acts as a liaison to the community.
- Participates in and completes special projects.
Preferred Qualifications
Preferred Qualifications:
- Competent in communication and documentation requirements according to hospital policy.
- Knowledge of the laws, rules, regulations, procedures, specifications, standards and guidelines governing agency operations and primary care program activities.
- Awareness of cultural diversity that includes the ability to interact positively with individuals from various social ethnic and religious backgrounds.
- Familiar with the types and uses of agency forms
- Understands the safety practices and procedures followed in this medical facility including those established for the evacuation of patients.
- Experience in reporting and recording patient symptoms accurately to providers.
About
About the Lemuel Shattuck Hospital:
Lemuel Shattuck Hospital is a fully Joint Commission accredited teaching facility that provides acute, subacute, and ambulatory care to patients referred by public agencies and private sector providers. Shattuck Hospital’s services help economically and socially disadvantaged patients to get high quality, cost-effective care from a staff that respects their dignity.
Located in the heart of Boston’s Jamaica Plain neighborhood, the Shattuck Hospital includes 248 inpatient beds including 95 Psychiatric beds and 29 Correctional Health beds. In addition, the Shattuck has a full outpatient clinic with many specialties that offers treatment to patients of the Department of Mental Health as well as Department of Correction and House of Correction inmates and community patients.
The Shattuck hospital is on the forefront of substance use disorder treatment including a Suboxone clinic serving 200 patients. In addition to direct medical services LSH hosts and supports an array of services located on the campus, serving patients struggling with addictions and homelessness.
Learn more about: what it’s like to work as a DPH nurse
Learn more about Shattuck Hospital: https://www.mass.gov/locations/lemuel-shattuck-hospital
Relocation information: https://www.mass.gov/service-details/dph-renovation-for-shattuck-hospital-replacement-building
Pre-Hire Process
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori
Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website, http://www.mass.gov
If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form
For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800- 510-4122 Ext. #4
Qualifications
First consideration will be given to those applicants that apply within the first 14 days.
Minimum Entrance Requirements
Applicants must have at least (A) one year of full-time or equivalent part-time, experience as a registered nurse in a recognized hospital, clinic or medical facility, and (B) six months of which must have been in a supervisory, administrative or managerial capacity.
SPECIAL REQUIREMENTS FOR ALL LEVELS IN SERIES: Current and valid registration as a professional nurse under the Massachusetts Board of Registration in Nursing.*
- Recent graduates from an approved school of nursing must have applied for the first available registered nurse examination.
Based on assignment, possession of a current and valid Massachusetts Motor Vehicle Operator's license may be required.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Official Title: Registered Nurse III
Primary Location
: United States-Massachusetts-Boston-170 Morton Street
Job
: Medical Services
Agency
: Department of Public Health
Schedule
: Full-time
Shift
: Day
Job Posting
: Nov 1, 2024, 8:24:58 PM
Number of Openings
: 1
Salary
: 90,304.24 - 150,686.38 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Luciana.M.Hayner@mass.gov / Shauntay.M.King@mass.gov - 8573981891
Bargaining Unit: 07-MNA - Professional Health Care
Confidential: No
Potentially Eligible for a Hybrid Work Schedule: No
