Lead Medical Assistant

Sturdy Memorial Hospital • Full-time • Plainville, Massachusetts, United States • 1w ago

The Lead Medical Assistant works under the Practice Manager or Practice Supervisor to assist with maintaining efficient patient flow and quality care. Assists with training, onboarding, and professional development efforts of new and/or existing clinical team members including Medical Assistants. The Lead Medical Assistant works as part of a health care team to provide comprehensive care in a non-judgmental manner.

Required Skills/Qualifications/Training/Experience:

Three to Five years previous experience as a Medical Assistant in a medical office
Command of verbal and written English
Positive interpersonal communication skills
Strong organizational, problem solving and leadership skills
Knowledge of appropriate workflow processes and ability to identify areas of opportunity
Experience in reviewing processing and routing of clinical documentation
Knowledge and appropriate use of medical terminology
Familiarity with Electronic Medical Record and advanced computer skills
Knowledge of physician templates and ability to manage provider schedules
Ability to work independently, as well as a group setting
Ability to multitask and perform accurate work in a fast-paced environment
Medical billing and coding knowledge

Education/Training

Graduate of a two-year accredited Medical Assistant program preferred
Departmental specialized training to provide care to patients within role and successful completion of SHMG orientation program

Licenses/Certification:

Medical Assistant Certificate

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Age and Diversity Related Criteria:

Consistently treats patients, colleagues and visitors with the dignity and respect, while being sensitive to the differing needs of all age groups, backgrounds, characteristics, and cultures

Ability to Fulfill Job Expectations:

Must have the ability to the perform essential functions of the position, including required work hours, locations, and physical demands, without posing a direct threat to the health and safety of themselves or other individuals in the workplace, and with or without reasonable accommodation.

Physical Demands:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 40 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Essential Job Functions:

Clinical responsibilities include rooming patients, taking vitals, procedures, prescription renewals, triage of patient phone calls, review charts, lab test results, scheduling patients, responding to provider messages
Commitment to a safe patient experience and quality improvement
Act as the medical assistant mentor and leader for any clinical/administrative questions
Provide back up support for the medical assistant team, which includes all functions of a medical assistant
Assist in the supervision of work and performance of medical assistants, including input for performance reviews
Oversee and train new and existing staff along with Practice Manager and Office Coordinator
Support staff with Prior authorizations and referrals
Review, interpret, and manage clinical documentation
Perform other administrative tasks and clinical care as assigned
Coordinate the inventory, ordering and supply stock maintenance of medical supplies
Work collaboratively with office staff on programs to improve patient outcomes

Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability.

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