Triage RN- Palliative Intake

Central Ohio Primary Care • Full-time • Westerville, Ohio, United States • 2w ago

Central Ohio Primary Care is seeking a Triage RN, Palliative Intake to support our Comprehensive Care team located in Westerville, OH. The Palliative Intake/Triage RN supports the comprehensive care team by triaging incoming referrals and assigning to appropriate clinical discipline. This position also will triage concerns from patients & answer Comprehensive Care nurse triage line. This position promotes improved clinical outcomes and patient satisfaction, as well as demonstrates efficient use of resources. This is a full-time position working first shift hours Monday- Friday and will be a fully remote role upon successful completion of training. Please note: You must reside in the State of Ohio and be willing to commute to Westerville for occasional meetings.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Review the medical record upon referral to care coordination to ensure timely, cost-effective services at the appropriate level of care.
Perform complete assessment of patient's current health status, including barriers to achieving optimal health, and available resources. Identify potential gaps in care based on the assessment.
Participate in the development and creation of an initial plan of care and self-management that highlights potential opportunities for improving clinical outcomes and/or utilization patterns. Collaborate with care team, patients, and caregivers to achieve plan of care outcomes and improve patient outcomes.
Facilitate and monitor the developed plan of care for patients. Work with Care Coordination team to manage caseloads.
Communication with referring providers to clarify referral needs.
Evaluate barriers to attainment of self-management goals and develop strategies to overcome.
Document in the medical record as indicated and designated case management tool accurately reflecting collaborative care planning, interventions and evaluation against defined targets and goals.

QUALIFICATIONS:

Education, Licensures & Certifications

Required: 5 or more years of clinical and case management experience in a hospital, home health/hospice, or managed care setting
Required: Active Ohio RN license
Preferred: Prior medical record auditing experience
Preferred: CCM certification; bachelor's degree in nursing

Knowledge, Skills & Abilities

Must be able to perform any clinical or clerical duty as assigned skillfully
Must demonstrate the ability to handle stressful situations appropriately
Must be able to work flexible hours as needed
Must demonstrate ability to manage case load and document progress in a timely way as outlined by the care program assigned to each patient
Must maintain patient confidentiality
Knowledge of chronic and acute disease states in adults
Knowledge of common medications used in a primary care setting including indications, dosages, and side effects
Knowledge of trends in healthcare, managed care, Medicaid, case management, medical management, and quality improvement
Proficient in computer software and usage including but not limited to Microsoft Outlook and Microsoft Excel
Strong analytical, organizational, and time management skills
Ability to work independently and within a team environment with minimum supervision
Ability to demonstrate work toward the progress of patient-centered goals
Ability to develop and maintain rapport among health care professionals within individual COPC practices
Ability to adapt to changing environment
Excellent written and verbal communication skills; ability to communicate effectively in stressful situations
Self-disciplined, energetic, passionate, and innovative
Decision making/problem solving skills
Critical and ‘systems' thinker
Strong attention to detail
Training/teaching skills
Demonstrate awareness and ability to work alongside diverse cultures and patient populations
Commitment to customer service

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