Job Description:
About the Role:
The RN Care Manager manages a panel of rising and high intensity members to support integrated chronic disease and behavioral health care for the members. The RN Care Manager collaborates with members to create a care plan and oversees progress to the plan, frequently reassessing needs, coordinating with providers and specialized resources, and partnering closely with the Community Health Partner to build trust and demonstrate advocacy.
This role will based out of Montgomery, Green, or Clark counties
Responsibilities:
Engagement
- Receives members from engagement and care team
- Describe program expectations (e.g., length) and goals to members
Assess/Intake
- Complete self-efficacy and relevant condition-specific screeners with members
- Complete additional tools or screeners as needed, including relevant behavioral health screeners (e.g., PHQ9, GAD-7, AUDIT, DAST-10)
- Triage members with need for behavioral health programming
- Conduct an in-person clinical exam, if appropriate
- Collaborate with care team members to determine need for member placement in a different program (e.g., lower or higher intensity programs)
Case Review and Care Planning
- Prep and active participant in case conference, leading discussion as appropriate
- Develop care plan with the member, collaborate with Community Health Partner on social needs as needed
Clinical Visits and Follow-Up
- Regular check-ins with member as guided by program
- Follow-up on routine therapeutic interventions by internal or external providers (in collaboration with care team)
- Address and responds to member needs and delegate tasks in timely fashion
- Collaborate on a panel of members assigned to your care team to provide clinical support, including health maintenance, chronic disease management and co-occurring psychiatric disorder support
- Medication reconciliation, administration, compliance, education and home monitoring
- Address contracted and company prioritized quality gaps and ensure proper chart documentation and codes (ICD or CPT) are included in the encounter as supporting evidence of gap closure
- Support members in achieving their care plan goals
Operations
- Utilize our care facilitation, electronic health record and scheduling platforms as needed to collect data, document member interactions, organize information, track tasks, and communicate with your team, members, and community resources
Requirements for the Role:
- Graduate of an accredited school of nursing (R.N.)
- 3+ Years of experience
- Basic Life Support (BLS) certification is a requirement
- Active RN License in the state(s) practicing
- Unrestricted Driver’s License
- Comfortable using technology to support members without in-person contact (telephone and text etiquette, virtual visit platforms, etc.)
- Understanding of how to use scheduling platforms to ensure accurate appointment scheduling and management
- Understanding of how to use electronic health record systems and/or care facilitation platforms to ensure accurate documentation
- Proficient in collecting member clinical and demographic data and documenting appropriately in a timely manner
- Strong problem solving skills - can make difficult decisions and knows when to collaborate with other team members
- Able to provide creative solutions to challenges within the healthcare system that are impeding optimization of members’ care and health
- Growth and learning mentality, ability to think outside the box, go outside the bounds of “traditional” responsibilities
- Adaptable to change and prepared for frequent, fast-paced changes and shifting priorities
- Versed in Motivational Interviewing and Trauma Informed Care principles
Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
Covid 19 Update - Please Read:
Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements. The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.
The COVID-19 pandemic has severely impacted the health and lives of people around the world, including the vulnerable populations Cityblock serves. As a healthcare provider, Cityblock holds ourselves to the highest standards when promoting the health and safety of those who we serve. Given that the COVID-19 vaccines are one of the most powerful tools to fight this disease and save lives, Cityblock is implementing a COVID-19 booster mandate for Washington, D.C. employees under the guidance of local/state mandates.
Medical Clearance (for Member-Facing Roles):
You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.
We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.
