Department Overview
The OHSU Digestive Health Center offers patients an interdisciplinary team approach to the prevention, detection, and treatment of digestive disorders. Our teams blend clinical expertise with research advances to achieve the best possible care and outcomes. The team includes patients, their referring physicians, and a wide range of OHSU specialists.
The Digestive Health Center Nurse Manager is responsible for management of the clinical, financial, operational, and administrative functions of all interdisciplinary units including Gastroenterology and Hepatology, General Surgery, Gastrointestinal Surgery and Bariatric Surgery. The NM is responsible for ensuring proper budgeting and financial accounting, personnel recruitment and management of space planning, inventory/equipment, professional practice issues, clinic operations, and process improvement. This position will have oversight of the DHC RNs, PAS supervisor and Supervisor, Clinical Operations. This position will partner with the Medical Director of the Digestive Health Center, the Department Administrators for Surgery and Medicine, and will have dotted line to the CNO for Ambulatory Care.
Function/Duties of Position
Leadership
- Demonstrates leadership practices that influence others to achieve the mission, vision, goals, and objectives of patient care services at the Digestive Health Center and OHSU.
- Utilizes theory and critical thinking in the enactment, demonstration and mentoring of others so that demonstrated expertise is available to supervised personnel and colleagues.
- Integrates age specific/developmental theory and cultural sensitivity into the management of the practice.
- Actively participates in ongoing or ad hoc committees or task forces to identify and resolve patient care issues.
- Assesses staff educational needs on an annual basis and as needed.
- Supports any clinical research activities.
- Prepares staffing plan, reviews and approves work schedules to ensure adequate staff coverage for practice operations.
- Ensures the staffing needs of the department are met by projecting needs, interviewing and hiring employees to fill vacant positions and resolving staffing issues to ensure the practice's workload is handled effectively. Reviews and evaluates outcomes specific to staffing plan and makes changes as necessary.
- Supports staff in meeting their highest level of personal growth, satisfaction and professionalism.
Clinical Practice Operations Management
- Analyzes and evaluates nursing practice, research and trends; applies knowledge to the development of standards of care and clinical practice ensuring optimal patient outcomes and fiscal viability.
- Utilizes knowledge of age specific/developmental specific data to assist staff is assessing patient care needs and planning care.
- Partners with the medical staff and other disciplines in the establishment of patient care goals.
- Directs development of priority competencies (technical skills, critical thinking, human relationship skills) for each type of staff so that role performance is continually maintained/improved at the highest level.
- Coordinates the establishment of nursing care and medical assisting care practices by using selected nursing practice or medical assistant practice information in unusual or complex patient care situations.
- Directs and supervises staff and ensures a safe therapeutic environment.
- Maintains personal and professional growth and the professional development of staff by participating in educational programs and professional organizations.
- Facilitates recruitment, interviewing, hiring, orientation, training, and performance review of RN and supervisory staff.
- Accurately maintains personnel and credential files.
- Continuously optimizes staff roles and responsibilities to meet performance goals.
Human Resources
- Carries out annual GROW professional practice reviews of RNs with feedback from clinicians with support of the ambulatory professional practice leader.
- Facilitates recruitment, interviewing, hiring, orientation, training, and performance review of nursing staff.
- Generates timely and effective documents and communicates disciplinary actions.
- Accurately maintains personnel and credential files.
- Develop a schedule of regular staff in-services and professional development sessions to ensure that they are able to keep current on their skills and knowledge base in collaboration with the Specialty Practice Leader
- Addresses and coordinates staff training needs by developing standards and ensuring basic competencies for all staff. Identifies potential problem areas, develops a system for objectively monitoring performance, and creatively seeks solutions to foster quality improvement.
Compliance & Communication
- Ensures the competence of practice staff and their understanding of policies and regulations pertaining to OHSU and patient care services: oversees the provision of care and monitors the compliance with organizational and regulatory requirements.
- Maintains the integrity of management and clinical information so that data is available for patient and resource management.
- Adheres to OHSU rules and regulations and contract agreements.
- Contributes to the formulation of patient care and administrative policies and procedures; communicates and implements them to staff to ensure their understanding and compliance.
- Communicates plans and decisions to practice staff and provides for communication linkages between staff and administration ensuring the flow of accurate and timely information.
- Monitors compliance of staff with educational objectives.
- Adheres to compliance regulations around patient billing in a hospital-based clinic
Quality Management
- Collaborates with the practice managers and medical directors to meet annual quality goals across the continuum of care (i.e., patient flow; optimal clinical care; preventative maintenance program.)
- Uses benchmark data (internal and external) to measure efficiency of workflows.
- Directs the provision of personalized, coordinated quality services, which are responsive to changing health care trends so that customer demands are met.
- Formulates practice goals and objectives, which are reflective of the philosophy of patient care services and in alignment with organizational goals. Interprets goals, and identifies measurable objectives and monitors progress toward the achievement of specified goals in keeping with operational standards.
- Uses OPEx methodology to improve and evaluate care models.
Financial Management
- Participates, develops and submits practice budgets to director for review and approval.
- Monitors expenditures to ensure compliance within fiscal constraints and explains any variances.
- Reviews and evaluates the allocation of resources to ensure cost effective, efficient, productive, competitive operations while maintaining the delivery of quality care to patients.
- Partner with the Practice manager and Medical Director to consistently analyze productivity data for independent providers, staff and efficient use of space.
- Contributes to business plans and SBARs for review with the Practice Manager, medical director and senior leadership for any increase in RN staffing or programmatic growth.
Equipment & Regulation
- Ensures work practices meet health, fire, safety, and regulatory requirements and compliance with DNV and HIPAA standards.
Other Duties As Assigned
- Other work duties, projects, and personal goals as assigned by the Practice manager, Medical Director or senior leadership.
Required Qualifications
- BSN or higher degree in nursing AND Master’s degree in nursing or related field, or in process
- Five or more year’s relevant clinical experience and two years of recent and relevant leadership experience
- Strong analytic skills; competent with excel and other databases.
- Demonstrated organization skills.
- Demonstrated problem solving skills.
- Demonstrated communications, interpersonal and conflict resolution skills.
- Demonstrated leadership and planning skills.
- Demonstrated ability to work effectively in a multi-disciplinary setting.
- Experience in complex organizational environments.
- Current Oregon RN License required.
- Current BLS required.
Preferred Qualifications
- Master’s degree in place or in progress in a health care and/or business field
- Previous OHSU health care experience or health care experience in a patient and family centered care environment.
- General / Bariatric surgery and GI medicine experience
- Academic Medical group experience.
- Experience with EPIC patient information software.
All are welcome
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.
