About Our Company
We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
Job Description
Summary:
Summit Health’s Medical Assistants are responsible for the daily patient care and flow of the department. MA's will gather medical histories, prepare patients for exam, assist with procedures, prepare and administer medications, deliver patient instructions and anticipate the needs of the provider they are working with while relating to the needs of the patients’ care.
Essential Job functions:
· Prepares the examination room. Escorts patient into the room. Cleans examination room when exam is complete.
· Ensures proper preparation for patient visit. Prepares pertinent information needed for patient visit.
· Maintains efficient patient flow.
· Communicates & provides care consistent with age, cultural, spiritual and developmental needs of the patient.
· Answers the telephone in an appropriate manner. Directs calls and/or takes accurate messages.
· Schedules appointments accurately and appropriately according to departmental guidelines.
· Consistently and accurately stocks examination rooms with all necessary supplies.
· Reconciles encounters daily and accurately, according to policy guidelines.
· Effectively communicates problems, concerns or issues to the Supervisor and/or Manager appropriately and promptly.
· Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required. Documents appropriately in EHR.
· Reviews and updates medication list and accurately documents known allergies in the Electronic Health Record (EHR). Demonstrates an understanding of prescription control and prescription refill procedures.
· Accurately documents allergies in EHR.
· Facilitates transition of care to UCC/Hospital.
· Provides referrals and/or consult orders appropriately and in a timely manner in the PMS and EHR.
· Employs appropriate and timely use of Tasking in EHR.
General Job Functions:
· Responsible for assisting physician, PA or NP with clerical duties, patient flow, patient care and procedures.
· Demonstrates flexibility with various work schedules.
· Other duties as required.
Education, Certification, Computer and Training Requirements:
· High School Diploma or GED preferred. Accredited CMA, RMA or EMT program, highly encouraged.
· Experience as Medical Assistant, CMA, RMA, EMT preferred. If no previous experience as a Medical Assistant, in-house training will be required, as applicable as deemed appropriate by Clinical Operations.
· Upon hire and beyond, existing certification and/or license of CMA, RMA, or Oregon State EMT-B or EMT-P must be maintained.
· BLS certification.
· Excellent customer service skills.
· Ability to be a team player.
· Ability to deal with difficult personalities.
· Ability to communicate in English, both orally and in writing.
· Ability to organize and perform multiple tasks in a timely manner.
· Basic proficiency in computer use.
· Knowledge of medical office and terminology preferred.
· Experience with patient care equipment preferred.
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.
