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RN, Telephone Triage & Clinical Support

UCLA Health • Full-time • Agoura Hills, CA, US • 1w ago

Qualifications

Required

CA RN License
Possession of BCLS certification
Possession of a BSN degree
5 years of recent Telephone Triage experience, urgent care, or ER/ED.
Experience with a variety of specialties & sub-specialties
Skill in analyzing information, problems, situations, practices, and procedures to recognize alternatives and provide solutions.
Skill in speaking English clearly and distinctly, with appropriate grammar.
Ability to interpret and describe patient assessments and identify nursing interventions. Must have pleasant and courteous telephone voice and manners.
Demonstrated ability to work as part of a team while functioning independently, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur.
Demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally.
Possesses strong customer service skills to promote pleasant and effective interactions with patients, staff, and doctors.
Skill in recognizing an emergency or high priority situation and taking appropriate and immediate action.
Familiarity with Nursing regulations, institutional standards of care and risk management.
Experience with various computer software, knowledge of Microsoft Word, Excel, Outlook, and the internet.
Typing skills to prepare forms and correspondence with speed and accuracy.
Experience working with Electronic Medical/Health Records and documenting electronically

Preferred

10 years of recent Telephone Triage experience, urgent care, or ER/ED.
Familiarity with UCLA Health system.

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