Hospice Triage RN

Tufts Medicine • Full-time • Burlington, Massachusetts, United States of America • 1d ago

Job Profile Summary

This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders. In addition, this role focuses on performing the following Home Care Nurse duties: Assesses, plans, implements, and evaluates the care needs of a designated group of patients or provides nursing care and identified clinical support tasks within the scope of practice for achievement of the patient’s plan of care as directed. Provides professional nursing care to patients. Requires a nursing license. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. A senior level role that requires advanced knowledge of job area typically obtained through advanced education and work experience. Typically responsible for: managing projects / processes, working independently with limited supervision, coaching and reviewing the work of lower level professionals, resolving difficult and sometimes complex problems.

Job Overview

The position is responsible for the provision of nursing assessments, interventions and supportive care. The scope of the on-call nurse includes telephone triage, direct patient care, crisis intervention, problem solving, patient/caregiver advocacy and support, with emphasis of avoiding hospitalization in the off hours. This position provides nursing coverage evenings/nights and on a rotating basis for weekends and holidays dependent on operational need.

Hours: 4-9PM (Evenings)

Location: Remote

Job Description

Minimum Qualifications:

1. Massachusetts RN Licensure.

2. New Hampshire RN Licensure.

3. Basic Life Support (BLS) certification.

4. Five (5) years of medical-surgical experience including one (1) year in one of the following areas: oncology, hospice, or home health.

5. Valid driver’s license

Preferred Qualifications:

1. Bachelor’s degree in nursing

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

Ensures continuous coverage for incoming calls after office hours and weekends, therefore, is available by telephone to patients/caregivers, physicians and staff.
Promptly triages patient/caregiver related phone calls to assess need for visit and ensures that necessary visits are rendered in a timely manner.
Appropriately triages patient visits according to priority and urgency.
Ability to manage time effectively, prioritize work when schedule is busy.
Maintains a current body of knowledge and clinical competence through ongoing participation in continuing education relevant to the area of practice.
Possesses communication skills needed to effectively understand patient’s reactions or responses to treatment.
Documents all patient/caregiver telephone calls and visits as to reason and nursing action/intervention in EMR.
Demonstrates ability to cope with patient/family emotional stress and provide appropriate supportive care.
Upon patient death, adheres to Agency Pronouncement Policy.
Seeks consultation with Clinical Manager/ Director with unusual/unfamiliar patient care situations and/or questions re: Agency policies/ procedures.
Participates in holiday coverage per Agency policy.
Demonstrates and practices Agency safety guidelines and procedures including general ergonomics, fire, and personal safety. Utilizes proper body mechanics and patient material handling.
Utilizes proper infection control practices per Agency policy and OSHA guidelines.
Demonstrates a knowledge and understanding of what to report to the CEO or Chief Compliance Officer when concerns of corporate compliance arise.
Ensures compliance within guidelines set forth by regulatory agencies (DPH, ERISA etc.) and demonstrates compliance with Home Health Foundation policies and procedures.

What we Offer

Benefits effective day one (health Insurance, Dental and Vision)
Competitive Salaries
Tuition Reimbursement
Generous PTO

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.

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