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'RN-Practice Manager – E365 Primary Care (North Palm Desert)'

Eisenhower Health • Full-time • Rancho Mirage, CA, US • 1w ago

Job Objective: A brief overview of the position.
- This position is responsible for planning, organizing and directing the essential patient care functions of the Clinic(s) in collaboration with the Chief Administrative Officer. Position will oversee three or more clinics at various sites
Reports to
- Chief Administrative Officer (CAO)
Supervises
- RN/LVN practice Supervisor
- Office Coordinator/Supervisor/Manager
- Clinic office employees (clinical and non-clinical)
Ages of Patients
- Neonate/ Infant (as appropriate for department)
- Pediatric (as appropriate for department)
- Adolescent (as appropriate for department)
- Adult
- Geriatric
Blood Borne Pathogens
- Moderate Potential
Qualifications
- Education
  - Required: BSN or MSN, if hired after July 1, 2016; Enrolled in an RN-BSN or RN-MSN program within one (1) year of hire and completion within five (5) years of hire, if hired before July 1, 2016
- Licensure/Certification
  - Required: CA RN license, American Heart Association BLS
- Experience
  - Required: 3+ years RN experience which includes acute care settings
  - Preferred: 3+ years of management experience; Management or Supervisory experience in Ambulatory Care Clinic or applicable clinic setting
Essential Responsibilities
- Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
- Selects, trains, coaches and evaluates leadership effectiveness and competence of the RN/LVN Practice Supervisor and Office Supervisor positions.
- Selects, develops and counsels employees consistent with Human Resources management practices.
- Under direction of CAO, plans, prepares, implements, monitors and controls the budget to ensure sound fiscal management consistent with the goals of the hospital.
- Adopts a total performance improvement approach to work that includes employee empowerment, managing with data, a philosophy of continuous improvement, a customer oriented attitude and a work methodology that minimizes error. This includes developing and maintaining quality-monitoring systems in area(s) of responsibility.
- Reports performance improvement results and addresses any problems or issues accurately and timely.
- Participates in the development of tactical plan for the area(s) of responsibility.
- Implements operational changes to satisfy regulatory (local, state, national) requirements and maintains area of responsibility in a state of continual readiness for Joint Commission and DHS surveys.
- Implements policies, procedures, and directives as appropriate.
- Ensures a high level of employee, patient and physician satisfaction Maintain positive relations with direct and indirect customers.
- Develops and maintains open, honest and mutually beneficial relationships with, managers, staff, members of hospital leadership team, medical staff, and other hospital employees. Relationship will be maintained in a manner consistent with Eisenhower Medical Center’s mission values and codes of conduct consistent with Performance Excellence.
- Communicates closely with treating physicians keeping them informed of scheduling issues, any scheduling delays and patient care issues. Develops and maintains open lines of communication between the team members.
- Monitors clinic specific business metrics, works with clinic staff to maintain metrics at or above established division goals.
- Maintains survey-ready clinics, compliant with JCAHO standards and state/federal regulatory bodies. Participates in Joint Commission inspections and other local and state regulatory inspection requirements.
- Selects, trains/orients, directs, coaches, evaluates, and counsels staff.
- Monitors daily scheduling for timely flow and reduced wait times.
- Monitors electronic medical records worklist and MyChart messages of all staff for timely response and follow up.
- Assists in patient care including rooming of patient, entering health information into EMR, administering injections, assist with exam or diagnostic procedure setup.
- Ensures compliance with regulatory requirements and with EMC policies and procedures.
- Monitors to ensure lab quality checks are done daily including refrigerator temperature logging and eyewash checks per policy.
- Establish and maintain par levels of medical supplies.
- Ensures that staff consistently provides high quality patient care and/or other support services that are valued by patients, physicians and each other.
- Ensures National Patient Safety Goals are adhered to and works closely with clinical staff in compliance among all staff and physicians.
- Collaborates, plans and implements process improvement to maintain high customer satisfaction, with hospital quality staff and clinic division staff.
- Schedules staff to ensure appropriate coverage, including responsibility to float to other areas or “flex out” when needed.
- Monitors Kronos and staff timekeeper system. Minimizes overtime and avoids meal penalties.
- Performs other duties as assigned.

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