LPN - Patient Experience Specialist

Southcoast Health • New Bedford, MA, US • 3d ago

Overview

Community Focused. Care Driven.

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it’s our way of life, and you’ll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeastern Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted ‘Best Place to Work’ for 6 years in a row!

We are searching for a talented LPN-Service Excellence Spec

Hours: 40hrs

Shift: Day shift; 8:00am - 4:30pm

Location: St. Luke's Hospital - New Bedford, MA

A career at Southcoast Health offers you:

A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve

Competitive pay and comprehensive benefits package

Generous Earned Time Off Package**

Employee Wellbeing Program

403B Retirement Plan with company match

Tuition assistance / Federal Loan Forgiveness programs

Professional growth opportunities and customized leadership training

**Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Compensation: Pay rate will be determined based on level of experience.

Responsibilities

The LPN position reports to the Manager of Service Excellence and Patient Experience or designee. Perform a variety of duties including but not limited to developing, monitoring, and implementing the Service Excellence, Care Experience and HCAHPS programs; including �The Southcoast Way� focusing on clinical staff. Participate developing and executing the hospitality program for clinical and operational roles. Assist in monthly analysis of clinical department, clinical unit, and SPG practice service outcomes and hardwire Participate in the Southcoast Health service recovery program as it relates to clinicians. Assist with system-wide grievance process. Track measurable outcomes. Support clinical teams in integrating patient experience best practices into daily routines. Occasional nights and weekends may be required. Works closely with nursing and provider counterparts in clinical units, services, and groups. Clinical support of this individual will be through the Chief Nursing Officer and Chief Clinical Officer and designees.

Qualifications

Completion of LPN (Licensed Practical Nurse) education requirements, or equivalent experience required.
Master's Degree in a business or health related area preferred (MBA, MHA, MPH). Excellent interpersonal, customer service, presentation, organizational and team building skills required.
A minimum of five years of relevant experience in a health care or patient advocacy environment required along with experience in customer care and service, data interpretation and analysis related to market trends.
Knowledge of healthcare environment and regulatory requirements regarding patient rights preferred.
Current LPN Licensure in the Commonwealth of Massachusetts and/or Rhode Island is required.
Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.

Pay Range

USD $26.41 - USD $44.40 /Hr.

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