Position Overview
Faithful Home Care Solutions is currently seeking a Caregiver Supervisor who is attentive, organized, friendly and has experience in a caregiving supervisory role. The caregiver supervisor will be responsible for overseeing the work of our caregivers and ensuring that our clients receive high-quality care. The ideal candidate will have excellent communication skills, be highly organized, and have a strong understanding of the needs of our clients. The caregiver supervisor will work collaboratively with our team to provide compassionate and comprehensive care for our clients. Additionally, the candidate must be attentive to detail and able to identify potential issues before they become problems. The caregiver supervisor will play a key role in maintaining a positive working relationship with our clients and their families, as well as with our caregivers.
Responsibilities
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Conducting "meet and greet" sessions with clients and caregivers to establish rapport and ensure compatibility.
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Providing comprehensive caregiver training, including job-specific skills, and ongoing professional development.
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Creating and managing caregiver schedules to ensure adequate coverage for all clients' needs.
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Conduct 90-day and annual performance evaluations for caregivers, providing constructive feedback, and identifying areas for improvement.
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Maintaining accurate records and documentation of caregiver work, client interactions, and any incidents or concerns.
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Regularly communicate with clients and their families to assess satisfaction, address concerns, and make necessary adjustments to the care plan. Create care plans accordingly.
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Driving to make deliveries, such as medical supplies or equipment, as needed to support the client.
- Work in tandem with the other caregiver supervisor to ensure effective coordination of caregiving schedules and tasks. When the schedule is not full, you will offer additional support to other tasks.
Fill-In Caregiving Duties
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Be available for occasional fill-in caregiving duties during peak times or to cover unexpected caregiver absences.
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Provide direct caregiving support, ensuring that clients receive compassionate care that aligns with the agency's standards.
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Maintain flexibility in scheduling to accommodate client needs and unforeseen caregiving gaps.
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Inform staff of call-outs and schedule changes.
Other Marketing Duties
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Devise and execute marketing strategies to attract new clients, collaborating with the management team to enhance the agency's visibility.
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Conduct cold calls that meet weekly KPI’s.
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Actively engage in community outreach, participate in promotional events, and foster relationships with potential clients.
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Assist with the client onboarding process, ensuring a smooth transition for new clients into the agency's care.
Qualifications
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Minimum of 2 to 3 years of experience in a caregiving supervisory role, preferably within a home health or similar setting.
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Excellent communication and interpersonal skills, with the ability to effectively interact with caregivers, clients, and their families.
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Strong organizational and time-management skills to effectively handle scheduling, documentation, and coordination tasks.
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Valid driver's license and reliable transportation to fulfill delivery requirements.
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Ability to work independently, demonstrating initiative and problem-solving skills, while also collaborating effectively within a team environment.
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CPR and First Aid certification preferred, showcasing a commitment to maintaining a safe and responsive caregiving environment.
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Demonstrated flexibility in taking on fill-in caregiving duties, ensuring a seamless and high standard of care during peak times or unforeseen absences.
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Prior experience in collaborative work settings, highlighting the ability to work harmoniously with a co-supervisor to divide responsibilities and provide mutual support.
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A commitment to continuous learning and cross-training to enhance versatility within the caregiving team.
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Proven experience in marketing and onboarding, with a track record of successful client acquisition and relationship building.
What’s in it for you
About Our Agency
A better working and compassionate world starts with the people of Faithful Home Care Solutions. Imagine being in a family where working together to provide care is the top priority. Now beat that.
Faithful Home Care Solutions is a Glenside Pennsylvania-licensed, Medicare and Medicaid-certified home healthcare agency serving patients with different needs.
We strongly believe that only the best services should be provided to those who need home health care. With the expertise, experience, and commitment of our team of competent and certified healthcare professionals, we strive to render top-notch quality care according to the patient’s needs. While we ensure that the initial plan of care is carried out effectively, we also constantly monitor a patient’s condition and make modifications to such plan as appropriate.
COVID-19 considerations
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Vaccination is mandatory unless you have a valid medical or religious exemption.
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If you are not vaccinated, you must be willing to undergo regular testing, either once or twice a week.
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You will be required to provide the agency with your test results.
Disclaimer: Our company is an equal opportunity employer, committed to creating a workplace that is free from discrimination and harassment. We do not tolerate any form of discrimination or harassment based on race, color, religion, national origin, age, sex, genetics, protected veteran status, sexual orientation, gender identity, or expression.
