OverviewM Health Fairview has an immediate opening for a Clinical Service Line Manager (RN) to support the Maplewood Heart Clinic on St. John's Campus, located in Maplewood, MN. Join M Health Fairview, the largest healthcare system in the state!
The Clinical Service Line Manager (RN) will lead a large team of experienced nurses within the ambulatory clinic setting.
This is a full time, salaried role. This role requires travel between the Maplewood and Woodbury Heart Clinic locations.
This role is eligbie for the Management Incentive Program.
M Health Fairview offers a competitive benefits package including medical/dental, 401k/403b with employer match, tuition reimbursement, and PTO! For details, please visit our benefits page by clicking here!
Responsibilities Job DescriptionPlans, manages, coordinates, and evaluates activities of assigned area including resource management, quality, regulatory compliance, educational opportunities, and financial management. Serves as a nurse leader and role model to staff. Maintains competencies of employees.
Manages the day-to-day operations of assigned area(s) to ensure support of the mission, goals, and objectives of assigned area(s) and MHealth Fairview Health Services.
· Utilizes critical thinking in problem solving,
· Serves as a role model for staff.
· Manages change using a planned, orderly approach.
· Demonstrates ability to implement problem-solving mechanisms in both routine and emergency situations.
· Delegates appropriate tasks to staff.
· Incorporates research findings in planning activities for assigned area(s).
Responsible for human resources management for assigned area(s) to achieve quality service and positive employee relations.
· Implements and communicates Human Resources policies and procedures in a fair and consistent manner.
· Selects top talent, matching organizational needs with appropriate skill sets
· Conducts timely employee performance appraisals.
· Uses corrective discipline in accordance with applicable policy or union contract to mitigate workplace behavior problems for employees
· Selects qualified employees for employment according to Human Resources policy.
· Monitors employee overtime, absenteeism and takes appropriate action to identify and correct issues.
· Provides oversight and ensures completion of training for employees, including orientation, in-services and competency validation as required by regulatory agencies, department, and unit standards for employees
· Plans and approves unit staff hour schedules according to pre-established parameters.
Responsible for effective fiscal management of assigned area(s) to ensure proper utilization of financial resources.
· Develops and/or provides input into budget for assigned area(s) according to established procedures.
· Maintains appropriate staffing levels as evidenced by budgetary analysis and/or unit indicators.
· Investigates and suggests alternatives to the established budget based on cost effective use of resources.
· Utilizes financial resources within an established budget. Seeks approval for variances as needed.
· Pursues cost savings and method for revenue generation within area and responsibility and/or recommends savings for other areas.
· Maintains an appropriate inventory of budgeted supplies and equipment that meets the demands of assigned area(s).
· Educates patient care team members on financial implications of patient care decisions.
Develops, implements, monitors, and evaluates the quality improvement program for the department.
· Ensures development of a written plan that identifies measurable elements (indicators) of quality.
· Ensures that a process for collecting, monitoring, and reporting quality data exists for assigned area.
· Ensures that there is a plan for correction of negative conditions that have been determined by collection of quality data on assigned area.
· Communicates quality data and to seeks out opportunities to improve patient care and ensures understanding of the data and its importance.
· Incorporates incident reports, patient questionnaires and statements, and physician comments into quality process.
· Provides a written report as requested to the appropriate director. The report summarizes identified problems, actions, and results to improve patient care.
Develops and maintains a healthy, supportive work environment, demonstrating behaviors consistent with MHealth Fairview commitments
· Exemplifies excellent customer relations in interactions with patients, visitors, physicians, and employees.
· Continuously builds customer understanding by listening to customers.
· Anticipates customer needs, including those with different cultural needs and desires.
· Takes action to meet and exceed the needs of all customer groups.
· Continuously implements strategies to improve customer satisfaction.
· Models appreciation and acceptance of differences.
· Provides a welcoming and supportive environment.
· Continuously takes action to enhance employee engagement.
· Build credibility with medical staff as a champion for patient care and qualit
Organization Expectations, as applicable:
· Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
-Partners with patient care giver in care/decision making.
-Communicates in a respective manner.
-Ensures a safe, secure environment.
-Individualizes plan of care to meet patient needs.
-Modifies clinical interventions based on population served.
-Provides patient education based on as assessment of learning needs of patient/care giver.
-Fulfills all organizational requirements.
-Completes all required learning relevant to the role.
-Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures, and standards.
-Fosters a culture of improvement, efficiency, and innovative thinking.
-Performs other duties as assigned.
QualificationsRequired
Education:
Bachelor’s Degree in Nursing or related field.
Experience:
3 years clinical nursing experience
1 year of leadership experience
License/Certification/Registration:
Minnesota RN license
BLS/Basic Life Support
Preferred
Education:
Advanced Degree in nursing or related field
Experience:
Supervisory/Management experience
License/Certification/Registration
Other Skills We Desire:
- Excellent customer service, public relations and communication skills
- Ability to prioritize and work with a fluctuation in workload while working independently
- Ability to adapt to change and engage in ongoing process improvement
- Flexibility to work at other sites is encouraged
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
EEO StatementEEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
