Assistant Patient Service Manager-APSM - North Pavilion OR - Nurse Manager

Yale New Haven Health • Full-time • New Haven, Connecticut, United States • 2m ago

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Assistant Patient Services Manager (APSM) is responsible for ensuring high quality, safe reliable, and efficient care, in a defined functional area of patient services. The APSM uses managerial, interpersonal, and clinical skills to model, motivate, and monitor performance resulting in superior quality service, and financial outcomes. Responsibilities and accountabilities are held on a 24/7 basis. The Nursing strategic framework will be utilized by incorporating transformational leadership, structural empowerment, exemplary professional practice and new knowledge, innovation, and improvements. The APSM will collaborate with the PSM on a consistent basis to ensure communication of effectiveness of the above and all role responsibilities defined below.

EEO/AA/Disability/Veteran

Responsibilities

1. Patient Flow: Serve as the clinical leader working in collaboration with the charge nurse, bed management and medical teams, and other members of the healthcare team and ancillary services to ensure safe patient flow (in all care settings), facilitating the right patient, in the right bed or type of service, at the right time. In addition, in non-inpatient areas, serves as the clinical leader, responsible to oversee that safe patient flow is maintained and appropriate nursing and support staff are available while ensuring safety and efficiency.
- 1.1 Shares accountability for safe, effective, high quality care and optimal outcomes in the patient care unit/department.
2. Staffing and Effectiveness: Accountable to ensure safe staffing levels and clinical competence to provide excellent nursing care to every patient in the unit, clinic, or non-inpatient care area.
- 2.1 Provides direct patient care as unit/ service line requires to ensure appropriate staffing levels and skill mix are maintained.
3. Financial Performance: Participate in unit strategies to ensure the financial well-being of the organization and how the unit's day to day clinical operations impact the overall financial state of YNHH.
- 3.1 Demonstrate a solid understanding of financial forecast related to organizational mission, vision, and values and organizational strategic business plan.
4. Quality and Safety: A key leader who role models and supports excellence in clinical practice and promotes a culture of safe, high quality care on the unit/department. This will achieve superior outcomes.
- 4.1 Ensures unit/ area visibility by conducting regular patient, staff and leader rounding.
5. Service Excellence: Ensures the delivery of Patient and Family Centered Care (PFCC) at YNHH by working with patients and their families based on the four principles of PFCC: Participation, Dignity and Respect, Information Sharing, and Collaboration. Role Model YNHH Service Excellence Pledge standards creating a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, family/friends, physicians, staff, and support department personnel.
- 5.1 Identify and analyze trends in service excellence and ensure staff accountability for adherence to YNHH Service Excellence standards.
6. Patient Flow: Serve as clinical leader under direction of APSM, working in collaboration with the charge nurse, front desk and checkout, and medical teams, and other members of the healthcare team and ancillary services to ensure safe patient flow (in all care settings). Oversees safe patient flow is maintained related to clinical support staff in outpatient urology while ensuring safety and efficiency.

Qualifications

EDUCATION

Bachelor's degree is required: Master's preferred (One degree must be in nursing.)

EXPERIENCE

Two years of clinical nurse experience and a minimum of 1 year leadership/supervisory experience (this may include committees, charge role, project management or other experiences that demonstrate leadership qualities.

LICENSURE

Current CT state RN licensure and/or eligibility for CT state RN licensure required. Specialty certification preferred or willing to obtain within 18 months of hire.

SPECIAL SKILLS

Ability to direct a diverse work force in a 24 hour per day operational environment. Passion for leading others in a challenging and changing environment by utilizing innovation, technology, and best practices.

Additional Information

OR RN experience is required.

YNHHS Requisition ID

129602

Related Jobs

RN Registered Nurse Supervisor- 12 week position

Apple Rehab Corporate • Full-time • Shelton, CT, US • 6d ago

RN Manager/Supervisor

Apple Rehab Hewitt is looking for an experienced RN Supervisor to work (7-3) 32 hours per week for 12 weeks. The position is scheduled from December17th to February 6th. This is a non-benefitted position. Schedule is...

6d ago

VIEW JOB

RN Homecare Quality and Performance Improvement Manager

MASONICARE • Full-time • Wallingford, CT • 1m ago

RN Home Health Manager/Supervisor

RN Homecare Quality and Performance Improvement Manager Masonicare Home Health & Hospice - Connecticut Day Shift / 40hrs/wk Manages, facilitates, and implements the quality management and quality im...

1m ago

VIEW JOB

Nursing Supervisor (RN)

Regency House Nursing & Rehabilitation Center • Part-time • Wallingford, CT, US • 2w ago

RN Manager/Supervisor

- A Great Place to Work Regency is a proud affiliate of National Health Care Associates. As a Certified Great Place to Work, we think that you are going to love it here. Your work will be meaningful to you. You...

2w ago

VIEW JOB

Nursing Supervisor (RN)

Milford Health & Rehabilitation Center • Full-time • Milford, CT, US • 3w ago

RN Manager/Supervisor

- A Great Place to Work Milford is a proud affiliate of National Health Care Associates. As a Certified Great Place to Work, we think that you are going to love it here. Your work will be meaningful to you. You...

3w ago

VIEW JOB

Nursing Supervisor (RN)

Maefair Center for Health & Rehabilitation • Full-time • Trumbull, CT, US • 3w ago

RN Manager/Supervisor

- A Great Place to Work National Health Care Associates is proud to welcome the Maefair Center for Health & Rehabilitation to our affiliate family! We think that you are going to love it here. Your work...

3w ago

VIEW JOB

Registered Nurse Clinical Manager RN CTM Home Health

Elara Caring • Full-time • New Haven, Connecticut, United States • 2w ago

RN Home Health Manager/Supervisor

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join o...

2w ago

VIEW JOB

Administrative RN Supervisor, Part-Time, 3pm -11pm

Griffin Health • Part-time • Derby, Connecticut, United States • 1m ago

RN Manager/Supervisor

MAIN FUNCTION: Serves as a resource person in clinical and/or administrative capacity. Oversees the Hospital operations on a day-to-day basis on the Evening, Night, Weekend or Holiday shifts. EDUCATION: RN, BSN, M...

1m ago

VIEW JOB

Nursing Supervisor (RN - Day Shift)

Montowese Center for Health & Rehabilitation • Full-time • North Haven, CT, US • 1m ago

RN Manager/Supervisor

- A Great Place to Work National Health Care Associates is proud to welcome the Montowese Center for Health & Rehabilitation to our affiliate family! We think that you are going to love it here. Your wor...

1m ago

VIEW JOB

Registered Nurse (RN) Supervisor Overnight Shift | Full-Time

Advanced Center for Nursing and Rehabilitation • Full-time • New Haven, CT, US • 2w ago

RN Manager/Supervisor

Advanced Center for Nursing and Rehabilitation, located in New Haven, CT is actively hiring a full-time Registered Nurse (RN) Supervisor for the overnight shift, for our Skilled Nursing Facility. We are seeking an ex...

2w ago

VIEW JOB

Registered Nurse (RN) Supervisor Day Shift | Full-Time

Advanced Center for Nursing and Rehabilitation • Full-time • New Haven, CT, US • 3w ago

RN Manager/Supervisor

Advanced Center for Nursing and Rehabilitation, located in New Haven, CT is actively hiring a full-time Registered Nurse (RN) Supervisor for the day shift, for our Skilled Nursing Facility. We are seeking an experien...

3w ago

VIEW JOB