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Oncology Nurse Navigator

Rochester Regional Health • Full-time • Potsdam, New York, United States • $80,000 - $104,000 / year • 4w ago

SUMMARY

The Oncology Nurse Navigator I (ONN) provides individualized assistance to patients, families, and caregivers to overcome barriers within the healthcare system and ensure new patients are seen at the Center for Cancer Care as soon as possible. The ONN organizes and conducts Navigation Appointments to provide a rapid response to new referrals, to provide a warm and hospitable environment, and assess and respond to patient and family needs early on. The ONN also facilitates the activity required to prepare for a patients first consult and manages the communication to the patient and family from initial referral to first consult. This role sits at the intersection of patient needs and a complex healthcare delivery system, and success in this position requires an ability to navigate challenges that cross the traditional “silos” of healthcare and serve as an advocate for patients. The ONN operates under the supervision and guidance of the Clinical Nurse Manager.

STATUS: Full Time

LOCATION: Canton Potsdam Hospital

DEPARTMENT: Oncology

SCHEDULE: 7.5 hour shifts

ATTRIBUTES

Active New York State LPN license, required
Basic Life Support (BLS) Certification, required
New York State RN License, OCN Certification, preferred
2 years of oncology experience as an LPN/RN, preferred
2 years of experience in oncology navigation and specialty care coordination
Complexity of Work: Ability to work in a fast paced at times stressful health care environment where multi-tasking is critical for success

RESPONSIBILITIES

New Referral Intake

Collect, collate, and document new referrals as they arrive to the Center for Cancer Care
Work with the Patient Representative team to scan referrals into the EMR and trigger the proper downstream alerts in the EMR
In a timely manner as prescribed by department policy, facilitate the medical review of all incoming referrals with the Medical Oncologist/Hematologist and/or Radiation Oncologist.
Clearly document the necessary next steps as prescribed by the reviewing provider (i.e. accept/reject referral, notify referring office, request additional records, wait for results, schedule scans or tests, etc.) and notify responsible parties.
Pursue and obtain additional records to supplement initial referral as requested by provider or supervisor.
Actively monitor and regularly report referral metrics to department leadership (i.e. number of referrals, time from referral to first consult, important test turn-around times, and other trends)

Patient Navigation

Contact new patients within defined timeframes from referral to arrange Navigation Appointment
Conduct the Navigation Appointment and participate in patient education by assisting patients in understanding their diagnosis, treatment options, and available resources.
Complete a qualitative health and needs assessment of each new patient including but not limited to the New Patient Navigator Assessment.
Match unmet needs with referrals to a social worker, financial specialist, dietitian, genetic counselor, nurse practitioner, or community coordinator. Follow each referral to its resolution with relevant stakeholders.
Provide emotional and educational support for patients and families throughout the process of being referred, receiving a diagnosis, and developing a care plan.

Care Coordination for New Consults

For new patients, facilitate appointments for clinical consultations and diagnostic services including but not limited to radiology, radiation oncology, labs, and other medical specialists.
Track and monitor all testing (internally and externally performed) ordered by the CCC provider for new consults. Notify the provider and patient as appropriate about any delay in results.
Collaborate directly with the rest of the navigation team and external facilities to ensure clear communication with patients and families about their care.
Perform final chart preparation for all new patient consults to ensure all required documentation is available to the physician (i.e. Initial referral, notes from referring provider, lab/imaging results, Navigation Assessment, etc.) and promptly alert physician if any relevant information is unavailable.

Assist with other Patient Navigation Needs

Develop active and positive working relationships with all members of the care team at-large (e.g., physicians, office staff, diagnostic laboratory staff, nurses, radiology staff, social services staff, and radiation oncology staff).
Provide as-needed coverage for obtaining authorizations for any indicated patient needs, including chemotherapy, supportive medications, and other required services/testing throughout the continuum of care.
Take part in the development of patient education programs and written communication materials to empower patients to make informed decisions.
Partner with the CCC team to develop and follow clearly-defined procedures for transitioning patients from one phase of care to the next.

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$80,000.00 - $104,000.00

CITY:

POSTAL CODE:

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer.

Minority/Female/Disability/Veterans by a prospective employee and/or employee’s Physician or delegate will be considered for accommodations.

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