Job Title & Specialty Area: Nurse Navigator
Department: Enterprise Care Management
Location: Dallas
Shift: Day
Job Type: On-Site
Why Children’s Health?
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.
Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.
Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.
Summary:
The Nurse Navigator collaborates with providers and or clinical areas to coordinate service and ensure quality of care for patients. The nurse independently assesses, evaluates and implements care delivered for a designated population of patients. The Nurse Navigator provides patients, families, and caregivers with tailored support along the care continuum to expedite and coordinate care and address health system barriers. With an emphasis on high-risk patients or those with complicated care needs, the Nurse Navigator coordinates patient care through interdisciplinary and multidisciplinary teamwork to obtain optimal patient outcomes. The Nurse Navigator is focused on enhancing care transitions and patient adherence. The Nurse Navigator helps establish and maintain ties with community resources to create a seamless model of care that benefits patients, family members, clinicians, and the healthcare team.
Responsibilities:
* Serves as primary contact and advocate for patient; builds and maintains trust of patient and family; provide emotional support; navigate the health care system using knowledge of the intricacies of each system and serving as the patient advocate assuring timely access.
* Provides education and information to the patient and family, helping to make the care seamless, continuous, and comprehensive. Initiates and documents patient teaching including family and significant others based on assessment of needs.
* Responds to patient request for information regarding the disease process, and community resources. Uses appropriate patient Education documentation modality.
* Utilize disease-specific clinical pathways to ensure effective clinical / disease management.
* Collaborates with the health care team to identify resources available for the patient/family; provides. Coordinates the provision of education for patient and family regarding the plan of care and health care needs. Assures implementation and monitors pathways and patient care protocols.
* Collaborates with health care team on the plan of care, referrals and ongoing needs of the patient. Participates in communication and coordination of this plan of care with the social worker and case manager and other health care team as necessary.
* Improves quality through reduction in treatment delays, use of clinical pathways and monitoring of quality indicators.
* Attends appropriate clinical and professional organizations, workshops and meetings.
* Stays abreast of community resources available to facilitate safe patient transitions of care.
* Remains current on clinical advancements related to specific disease process or diagnoses.
* Participate in tracking and monitoring metrics and outcomes.
* Participate in research as appropriate.
* Demonstrate customer focused interpersonal skills, utilizing problem solving process and critical thinking.
* Performs other duties as assigned.
WORK EXPERIENCE
* At least 4 years clinical pediatric nursing experience required
* At least 1 year case management preferred
* pediatric nursing experience in Oncology/Blood Disorder, Cardiology, NICU, ENT, GI, Neurology, ICU, Pulmonology, Nephrology, or ENT preferred
EDUCATION
* Four-year Bachelor's degree or equivalent experience BSN required
LICENSES AND CERTIFICATIONS
* Current license to practice professional nursing in the State of Texas Upon Hire Req
* Basic Life Support for Healthcare Providers as required by CP 1.20 Life Support Course Requirements Req
* Accredited Case Manager (ACM), Certified Case Manager (CCM), Navigation Certification, or Certification in the appropriate specialized field within 4 years of hire into role. Req
JOB PROFILE
* Requires in-depth professional knowledge and practical/applied expertise in own discipline and basic knowledge of related disciplines within the broader professional field
* Has knowledge of best practices and how own area integrates with others; demonstrates awareness of the industry, including regulatory, evolving customer demands, and the factors that differentiate the organization in the market
* Acts as a resource for colleagues with less experience; may lead projects with manageable risks and resource requirements
* Solves complex problems and takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
* Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
* Works independently, receives minimal guidance
* Explains difficult or sensitive information; works to build consensus
NON-MANAGEMENT SKILLS
* Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
* Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
* Meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
* Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
* Develop and use collaborative relationships to facilitate the accomplishment of work goals.
* Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
* Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
* Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
* Effectively manage one's time and resources to ensure that work is completed efficiently.
* Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
* Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
* Assimilate and apply new job-related information in a timely manner.
* Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
A Place Where You Belong
We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.
Holistic Benefits – How We’ll Care for You:
· Employee portion of medical plan premiums are covered after 3 years.
· 4%-10% employee savings plan match based on tenure
· Paid Parental Leave (up to 12 weeks)
· Caregiver Leave
· Adoption and surrogacy reimbursement
As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.
