Why Planned Parenthood?
Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.
In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.
As an organization, we are focused on equity, diversity, and inclusion. Specifically, we recognize that profound racism impacts the education, health, and wellbeing of people in our communities, and we are actively working to address all forms of oppression. We believe our employees should reflect the diversity of the populations we serve, including racial and ethnic diversity. People of color are strongly urged to apply.
About our Telehealth Medical Assistant position
Under the supervision and direction of the Telehealth Services Program Manager, provides support to patients and co-workers by performing, with accuracy and timeliness, a variety of clinical and administrative tasks remotely.
What you will be doing!
Responds to patient requests and coordinates services. Answers questions, provides patient education and referrals. Provides excellent customer service to patients and co-workers. Ensure patients are prepared for clinicians. Assists with keeping appointments on time and optimizing the flow. Performs all front and back-office responsibilities as required by the virtual health center
Key Responsibilities:
Major Responsibilities:
Using technology, including EPIC, webcam, Webex, and telephone to provide care to patients from a distance.
Assisting patients by responding to requests and coordinating services from appropriate personnel or departments as needed.
Establishing and preparing documents for patient records and patient services; completes patient insurance information and enters visit data into PPGNHAIK systems.
Providing non-judgmental, client-centered care, and provides accurate information by answering questions and providing appropriate resources.
Utilizing comprehensive knowledge of birth control methods and reproductive health services to provide patient education. Uses EPIC MyChart to provide Planned Parenthood Patient Education Sheets, (PES) and Informed Consent Forms, (ICF) Client and offers Planned Parenthood services or community resources for identified patient needs.
Providing patients and co-workers with excellent customer service in all interactions and tasks. Utilizes service recovery when appropriate and seeks assistance from co-workers or the health center manager to ensure resolution.
Completing all functions of patient check-in including income screening, explanation of funding, and payment options. Explain the different types of coverage or funding available to the patient and refers patients for assistance with health care insurance sign up when appropriate.
Recording and collecting patient payments and solicits donations. Follows organizational guidelines to improve collections and minimize uncompensated care.
Front Office Responsibilities:
Performing tasks in the front office including, but not limited to, checking patients in and out; answering phones; quoting fees; ordering and maintaining supplies; and a variety of clerical tasks including running reports and collecting necessary data
Participating in the revenue cycle by maintaining patient accounts; obtaining, recording, and updating financial information at appropriate intervals; recording and collecting patient payments; and following organizational guidelines to improve collections and minimize uncompensated care
Back Office Responsibilities:
Collecting and accurately charts information pertaining to patient visits including reported vitals and information received from patients
Performing tasks in the back office including, but not limited to: rooming patients, assisting the clinician, ordering and maintaining supplies, and a variety of tasks which require demonstrating a knowledge of universal precautions, sterile technique and hazardous waste disposal
Participating in providing informed consent for a variety of services in compliance with ethical and legal standards of informed consent; ensures that all required documentation of that process is thorough and complete
Participating in and completing new and required training in a timely manner and maintains current status on certifications and competencies as assigned
Minimum Qualifications:
Department of Health Medical Assistant- Certified (CM) in WA State or Medical Assistant – Phlebotomy (PC) in WA State may be required at some sites; National MA certification may be required at some AK, ID, HI sites.
Preferred Qualifications:
1-2 years in a healthcare setting.
National Medical Assistant Certification
Proficiency in Microsoft Office Suite and other software applications. Experience with electronics health records.
Salary Range:
$18.45 – 27.68
Position Type:
Part-time
Benefits Eligibility:
This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.
Other Information:
All of our employees must present proof of receiving a current flu shot and two doses of the Covid-19 vaccination prior to their first day of employment.
What we expect from you.
- That you adhere to our code of conduct, policies, procedures, and protocols.
- That you always demonstrate a high degree of professionalism.
- That you take action to support our commitment to diversity, equity, and inclusion.
- That you always support and model our customer service standards.
- That you value continuous learning and seek ongoing training and development.
Our commitment to diversity:
At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; recruit diverse qualified candidates of different backgrounds, lived experiences, and talents; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.
As a leading National Reproductive Healthcare service provider, we are dedicated to leveraging every individual’s perspective, passions, and background not only to enhance the work experience of each employee, but also to have a positive impact on care and culture. We want everyone to bring their authentic selves to work every day and feel empowered to share their ideas.
It is through each person’s commitment to fostering an inspiring, equitable, and inclusive environment that we fortify the ability of PPGNHAIK and our workforce community to serve all communities to advance Health
Equal Employment Opportunity
PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state and federal laws.
