Intake RN

North Country Healthcare • Full-time • Littleton, NH, US • 3m ago

JOB SUMMARY

The Intake RN will work closely with the Intake and Scheduling team to provide Intake and triage coverage for the Agency. The Intake RN will receive and provide clinical review for all incoming referrals for Home Health and Hospice. The primary focus of review will be to ensure referrals are processed in a timely manner, have a clinical/skilled need and are in line with all regulatory components. The Intake RN will also serve as a liaison between NCHHHA and referral sources.

Education and/or Experience:

- Graduate of an accredited nursing program
- 2-years recent experience as an RN in community health, medical/surgical or in an acute or skilled long term care setting preferred but not required (willing to train the right candidate)
- Possess a valid RN License issued by the State of New Hampshire
- Ability to read and interpret written documents
- Computer competency including the ability to retrieve information necessary to complete job responsibilities

- Excellent team player
- Excellent time management and organizational skills (ability to prioritize daily work in a prescribed order that promotes efficiency, timeliness and accuracy)
- Excellent verbal and written communication skills
- Excellent phone etiquette
- Excellent customer service skills (friendly, courteous and helpful)
- Able to handle multiple tasks at one time
- Able to understand and carry out directions and instructions
- Able to work with minimum supervision
- Able to read, write and speak English
- Is physically and emotionally capable of performing the job requirements
- Licensed, insured ($100,000/$300,000 limits of liability) and reliable automobile
- Valid Driver’s license
- Able to satisfactorily meet all Post-Offer Pre-employment requirements (including
physical capacity exam, background checks, etc.)

Licenses/Insurance:

Access to operable, insured motor vehicle and valid driver’s license with acceptable record of safe driving practices.

ESSENTIAL FUNCTIONS:

- Responds to and/or triages calls in a timely manner and documents all telephone contacts, patient care observations and interventions.

- Receives and records accurate and thorough referral information required for services.

- Monitors all portals and platforms used for referral management for incoming referrals and orders.

- Works with referral sources to process urgent referrals and schedule them as soon as needed to meet patient/referral source needs.

- Creates charts accurately and timely. Inputs all information without error, including demographics, insurance, medications, intake note, Face to Face information etc.

- Records the outcome of all inquiries and referrals received and provides appropriate follow-up when an inquiry or initial referral cannot be serviced during office hours

- Communicates with the interdisciplinary team to ensure proper patient follow-up for complex patients or patients who may not be identified as being referred to the appropriate program

- Provides accurate information to customers making telephone inquiries regarding Home Care and, Hospice and other agency services.

- Assists with document management which includes but not limited to sending documents to Providers via the EMR and/or fax, receiving orders and uploading to the patient’s chart as appropriate.

- Performs audits as necessary under the direction of the Director of Clinical Services

- Assists with EMR training and implementation.

- Demonstrates good organizational skills and exceptional customer service skills

- Uses equipment and supplies in an appropriate and cost-effective manner

- Acknowledges that all information related to employees, clients and their families, and NCHHHA business practices is confidential

- Practices proper body mechanics and observes safety measures

- Adheres to all safety policies including reporting/ removing hazards immediately

- Demonstrates knowledge and compliance with infection control policies

- Follows instructions, responds to management direction

- Works cooperatively with other NCHHHA personnel

- Complies with NCHHHA’s Standard of Conduct

- Required completion of time sheets and other records in accordance with agency policy and State and Federal regulations

About NCHHHA:

North Country Home Health & Hospice Agency (NCHHHA), based in Littleton, NH, serves residents of Coos and Grafton Counties. Compassionate, patient-focused services include Home Care, Palliative Care, and Hospice Care. Home care offerings include, but may not be limited to, skilled observation and assessment, nursing care management, disease management, surgical aftercare, wound care, injections and IV therapy, maternal and baby health, pediatric care, rehabilitative services, and therapeutic assessment and rehabilitation planning specific to the home. Palliative care services include in-home consultation with a provider and/or Medical Social Worker, advanced care planning, symptom management recommendations, social and spiritual support, and bereavement and grief support. Hospice care includes a certified hospice nursing assessment, 24/7 clinical support, in-home provider visits for pain and symptom management, medical supplies, equipment and hospice medications, volunteer support and companionship, social and spiritual support, and bereavement and grief support. A proud partner of North Country Healthcare (NCH), NCHHHA is a Medicare-certified, non-profit organization and a member agency of the Home Care Association of NH.

About North Country Healthcare (NCH):

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve.

North Country Healthcare is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources department at the affiliate to which you are applying.

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