Special Selection Applicants: Apply by 7/12/24. Eligible Special Selection clients should contact their Disability Counselor for assistance.
DESCRIPTION
UC San Diego Health is a Magnet designated organization, which is a prestigious recognition that applies to only 10% of all US hospitals. Magnet is the "gold standard" for nursing excellence and is based on strengths in five key areas, which include transformational leadership, structural empowerment, exemplary professional practice, new knowledge, innovation and improvements and empirical outcomes. UC San Diego Health has held its Magnet status since 2011.
This position will be responsible for leading and managing a team of hybrid remote nurses performing triage and care navigation by providing guidance, support, and feedback. This position involves managing day to day operations, ensuring quality patient care, and promoting a positive team culture. Other responsibilities include but are not limited to, developing/implementing policies and procedures for efficient triage processes, collaborating with Providers and other clinical team members to coordinate care, monitoring team performance and implementing strategies for continuous improvement, and ensuring compliance with regulatory standards.
Key Responsibilities:
- Supervises and facilitates the flow of patient care activities and coordination of the interdisciplinary clinical staff for assigned clinics / centers.
- Assures quality care and compliance with internal policy, external regulations and accepted practices across the continuum of care. May also supervise the fiscal and administrative operations.
- Supervises the quality of employees meeting patient service standards and coordinates the clinic patient care services, resolves system issues, advises on work methods, manages scheduling based on patient census, and ensures compliance with internal procedures and external regulations. Mentors staff to communicate with patients regarding their conditions, treatments, and concerns.
- Evaluates subordinate staff and participates in decision-making on hiring, salary actions, disciplinary actions, performance ratings, and other human resources matters. Evaluates the competencies of clinical staff, according to scope of practice for the position.
- Assures completion of orientation and training of all patient care staff. Identifies and implements department specific educational opportunities for staff in collaboration with ambulatory administration. * Assure work is performed in adherence to patient service standards, internal policies, external regulations, and quality / quantity expectations.
- Serves as a resource to clinic staff / Directors on patient care issues, new policies, and technology. Keeps staff informed of changes and resolves escalated issues. Recommends internal policies and procedures for quality improvement within the practice(s). May serves as a resource to staff for instructing patients on chronic diseases and self-care management, and with diagnostic and therapeutic procedures and treatments.
- Participates in the performance of routine audits, accreditation, and licensing inspection readiness activities. Monitors services provided by support departments and collaborates to improve utilization and efficiency.
- Promotes a climate of effective teamwork, communication, and collaboration. Communicates regularly with management on practice activities and on pertinent operational or human resources issues.
- Encourages and assists staff in meeting professional goals using standard practice evaluation tools to identify areas for growth. Consults with clinical leaders and educators on developing, implementing, and evaluating strategies for performance improvement.
- Monitors and ensures that fiscal and material resources are managed according to budgetary parameters across assigned clinic(s) or center(s). Understands unit financial goals and educates staff of cost-containment strategies. Maintains unit expenses within budget.
- Other duties as assigned.
MINIMUM QUALIFICATIONS
A Bachelor's Degree in Nursing (BSN). Will consider candidates who are currently enrolled in a BSN or higher nursing degree program.
Registered Nurse (RN) issued by the state of California.
BART or BLS at time of hire with commitment to get BART within six (6) months of hire date.
A minimum of five (5) or more years of relevant experience.
Must have five years of leadership/supervisory experience.
Experience and proven success in clinic/center management, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology.
Broad knowledge of patient population served and the requirements for the delivery of services.
- Recent telephone triage experience.
PREFERRED QUALIFICATIONS
- Bachelor's Degree in Nursing or equivalent combination of experience/training.
- MSN.
- Recent experience in Urology practice.
- Experience leading hybrid remote teams.
SPECIAL CONDITIONS
- Must be able to work various hours and locations based on business needs.
- Employment is subject to a criminal background check and pre-employment physical.
Pay Transparency Act
Annual Full Pay Range: $112,100 - $216,500 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $53.69 - $103.69
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!
Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.
