CMA Clinic Lead

BestMed • Full-time • Helena, Montana, US • 6m ago

Position Summary:

Reporting to the Clinical Practice Supervisor or Regional Operations Manager, the Clinic Lead coordinates and oversees activities of the clinic and the clinic team members to ensure compassionate, effective and efficient delivery of high quality clinical care for patients while providing on-site subject matter expertisein the assigned clinic. The Clinic Lead is a working lead with position with a varied amount of time dedicated to administrative support, but also providing patient care.Supports and adheres to the Nova Health Compliance Program, to include the Code of Ethics and Business Standards and Shared Values.

Responsibilities

Leadership

Provide a consistent, visible, and accessible leadership presence at their site; establish a positive working environment.

Create and foster cooperation and communication among all parties; work to resolve site issues.

Perform all duties in compliance with the Nova Health Mission Statement and company policies, andassist in areas where expertise is requested; champion and assist with implementation of Nova initiatives in their site.

Site Operations

Provide patient care at the level of certification/license.

Coordinate and oversee the activities of clinic team members.

Organize and assign duties and tasks to clinic team members.

In coordination with Staffing Coordinator, if applicable, oversee clinic team member schedules in line with staffing models; review volumes and call outs to ensure proper staffing levels.

Assure clinic maintenance and appearance.

Maintain adequate clinic supplies in coordination with Medical Supplies Coordinator.

Assist Clinical Practice Supervisor/Regional Operations Manager in operational performance of the clinic.

Acquire and maintain knowledge of all EHRs platforms used within their sites (example: PVM, ECW); functions as back-up for other positions as needed.

In consultation with Medical Staff Services, communicate issues from providers and identify ways to support provider duty execution.

People Management

Make recommendations for staff training and development.

Manage initial and ongoing process and policy training for clinic staff, including the coordination of safety meetings.

Provide input to Clinic Practice Supervisor/Regional Operations Manager for performance reviews.

Provideinput to Clinic Practice Supervisor/Regional Operations Manager for interviews, hiring, and resolving personnel issues.

Patient Relations

Monitor patient interactions to assure high quality and appropriate employee demeanor, technical accuracy, and conformity to company policies.

Maintain process to address patient issues and complaints, and interact with patients as appropriate to resolve escalated concerns.

Perform other duties as assigned

Requirements and Qualifications:

Education: A high school diploma/GED is required.
Experience: A minimum of two (2) years’ experience in a health care organization is required. Medical group or ambulatory care experience preferred. 
Certificate/License:Current certification as a CMA, LXMO, RT, LPN, or Medic is preferred.Current BLS Healthcare Provider certification is required.

Working Conditions and Physical Demands:

Requires prolonged sitting, frequent standing, bending, stooping and occasional lifting of up to 25 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, telephone, photocopier, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires an uninhibited driver’s license to accommodate travel to off-site meetings and workgroup sessions.
Fast paced clinical office setting with possible exposure to communicable diseases, toxic substances, medicinal preparations and other conditions. All employees are required tocomply with federal, state and organizational policies regarding confidentiality. Requires the ability to work under stressful conditions and occasionally work irregular hours. Occasional evening or weekend work may be required as accustomed to an exempt leadership position.

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