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TOC, RN Care Manager - IL (Chicago)

Cityblock Health • Full-time • Chicago, Illinois, United States • 2w ago

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

Aim for Understanding
Be All In
Bring Your Whole Self
Lean Into Discomfort
Put Members First

About our Team:

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

About the Role:

Cityblock’s Transition of Care (TOC) program helps members safely navigate their post-discharge journey from acute care and hospital settings back into the community. The TOC Registered Nurse Care Manager (RNCM) coordinates with hospital case managers to determine members’ needs and to complete discharge visits (in-home or virtual) with members and providers. The TOC RNCM will also be available for referrals to triage members’ needs and provide clinical education, with the goal of helping ensure that members do not return to the hospital.

Engagement
- Receive assignment of members
- Reach out to hospital case manager to understand member needs
- Reach out to member to engage for TOC program
Assess/Intake
- Complete self-efficacy and relevant condition-specific screeners with members
- Complete additional tools or screeners as needed, including relevant behavioral health screeners (e.g., PHQ9, GAD-7, AUDIT, DAST-10)
- Triage members with need for behavioral health programming
- Conduct an in-person clinical exam, if appropriate
- Collaborate with care team members to determine need for member placement in a different program (e.g., lower or higher intensity programs)
Case Review and Care Planning
- Participate in daily inpatient rounds (while member is admitted) and case conference (once member is discharged)
- Discharge planning
  - Partner with the TOC Care Coordinator and TOC Behavioral Health Specialist (as needed) to develop post-discharge care plans that address identified needs and barriers to support a smooth recovery
- Collaborate with TOC team for hand-off to longitudinal care at conclusion of the TOC program
- Collaborate with TOC team to determine need for escalation of member care
Clinical Visits and Follow-Up
- Regular check-ins with member as guided by TOC program
- Complete post-discharge home visit
- Weekly follow-up for four (4) weeks
- Ensure provider visit takes place (can be facilitated during home visit)
- Address and responds to member needs and delegate tasks in timely fashion
- Meet with members in the community (home, SNF, IRF, shelter, hospital) as needed, including as an extender of the care team for non-clinical needs
- Conduct comprehensive medication reconciliation
- Address contracted and company prioritized quality gaps and ensure proper chart documentation and codes (ICD or CPT) are included in the encounter as supporting evidence of gap closure
Operations
- Utilize our care facilitation, electronic health record and scheduling platforms as needed to collect data, document member interactions, organize information, track tasks, and communicate with your team, members, and community resources
- Manage the tracking of all metrics related to transitions of care for assigned members including logging new TOC events and accompanying follow up metrics.

Requirements for the Role:

Graduate of an accredited school of nursing (R.N.)
3+ Years of experience
Basic Life Support (BLS) certification is a requirement
Active RN License in the state(s) practicing Unrestricted Driver’s License
Contain interpersonal skills, clear and concise verbal and written communication.
Ability to communicate clinical concepts to non-clinical staff
Communicate effectively telephonically, virtually and in-person
Actively listen to members, care team and other stakeholders to understand and effectively address needs
Effectively communicate member needs to all stakeholders
Understanding of how to use scheduling platforms to ensure accurate appointment scheduling and management
Understanding of how to use electronic health record systems and/or care facilitation platforms to ensure accurate documentation
Proficient in collecting member clinical and demographic data and documenting appropriately in a timely manner
Versed in Motivational Interviewing and Trauma Informed Care principles
Strong problem solving skills - can make difficult decisions and knows when to collaborate with other team members
Able to provide creative solutions to challenges within the healthcare system that are impeding optimization of members’ care and health
Growth and learning mentality, ability to think outside the box, go outside the bounds of “traditional” responsibilities
Adaptable to change and prepared for frequent, fast-paced changes and shifting priorities

What We’d Like From You:

A resume and/or LinkedIn profile

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

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