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Lead Medical Professional RN / NP

Ideal Image • Full-time • Palm Harbor, FL, US • 1w ago

Overview

Ideal Image is North America’s #1 medical aesthetics brand, making personal aesthetics and wellness services more affordable, accessible, and effective than ever before. Ideal Image provides a personalized and premium experience that delivers real results and empowers women through every step of their self-care journey. Come join us as we redefine the beauty ideal.

Ideal Image offers a full suite of FDA cleared medical aesthetic and wellness treatments, all backed by a Lifetime Guarantee Membership. With an industry-leading national telehealth platform, consumers receive free virtual consultations seven days a week from 9am to 9pm and treatments at any of its 150+ points-of-care clinics. Ideal Image’s team of 800+ Medical Professionals deliver real life-changing results, having performed more FDA cleared aesthetic treatments than any provider in North America— 20 million and counting. Ideal Image’s aesthetic services include laser hair removal, body sculpting, Botox® and fillers, medical-grade skincare, and leading-edge skin rejuvenation services.

Responsibilities

JOB SUMMARY

The Lead Medical Professional-1 performs the duties of a medical professional, trains, educates, and leads medical staff at the clinic level. The Lead Medical Professional is responsible for ensuring an exceptional client and employee experience in the clinic and recommends solutions when operational issues arise. This role supports the Area Manager in all functions within the clinic.

Medical Professional Responsibilities

Provides an exceptional client experience through the client journey
Administers treatments in accordance with Ideal Image policies and procedures
Establish and maintain rapport with clients to ensure overall satisfaction of clients
Evaluate clients’ suitability for treatment
Pursue opportunities to educate clients on additional services
Maintain cleanliness and appearance of treatment rooms between each client
Perform maintenance checks on medical equipment to ensure systems are operating appropriately
Maintain accurate client treatment records/data in the client’s medical chart
Sustain proficiency through continuous education and training
Collaborate with sales and operational teams to achieve company goals

Compliance/Quality Assurance

Ensure medical professionals maintain current licensure and protocols
Complete a monthly clinic report and bi-annual QA report as needed for the clinic and follow up with any action items
Ensure compliance of all incidents are submitted per protocol within 24 hours
Review submitted incident reports and provides appropriate feedback, counseling and additional education, if needed to the medical professional who conducted the treatment
Collaborate with leadership to coach clinic medical staff on adverse reactions, risk management, incident report policies, effective documentation, and email etiquette
Maintain compliance of all clinic policy and medical procedures; follow up with leadership as needed
Inspect and review treatment charts to ensure proper and complete documentation
Audit medical professionals through the in-clinic client experience. Provide constructive feedback and guidance to develop Collaborate with leadership when necessary
Ensure adherence to inventory management processes, loss prevention, and safety

Clinic Leadership: Employee Experience, Client Experience, and Clinic Operations

Employee Experience

Responsible for new hire med pro-onboarding in the clinic
Fosters a welcoming experience for all new clinic team members including med pros, aesthetic consultants, and client coordinators
Effectively provide modality training education to medical professionals in a minimum of one aesthetic service modality within 6 months of being in the lead medical professional role
Create and maintain medical professional treatment schedule in accordance with policy and entry into all relevant systems: Sales Force, Kronos
Establish tasks and daily operational duties for all medical professionals within each clinic
Prioritize growth and development including leadership and training skills

Client Experience

Ensure employees are following the client experience process to provide all clients with exceptional service
Review Reputation.com daily and provide client solutions to negative reviews
Support clinic staff in addressing client concerns including unsatisfactory treatment results and negative client experiences. Collaborate with leadership, as necessary

Clinic Operations

Collaborate with area manager for huddles that provide daily clinic goals
Collaborate with Area Manager and Human Resources Business Partner to assist with ongoing coaching, counseling, verbal and written corrective action of medical professionals as needed
Coordinate additional medical professional training per business needs with leadership team
Attend all required medical leadership calls
Collaborate with the area manager to address specific topics of concern, conflict resolution, clinic updates, provide and receive feedback
Coordinate with vendor representatives for in-clinic visits
Keep clinic associates updated with policy and procedure changes
Build a professional relationship with the clinic's medical director to facilitate ongoing communication and ensure that his/her contact information is current and accessible to all providers
Follow-up with the medical director after each clinic visit to address concerns or issues that the medical director may have and to verify that he/she has reviewed all charts and incident reports since last visits

Other

All other duties as assigned

Qualifications

Education/Training:

Required active licensing (LPN, RN, NP or PA) per state guidelines.
Bachelor’s degree or higher in relevant field strongly preferred

Experience:

Minimum of 1-year of health care or industry experience.
Prior leadership experience highly desirable (i.e. charge nurse, previous management experience)

Technical or Administrative Knowledge:

Proficient with personal computers and contemporary software applications (MS Office Suite, Electronic Medical records systems, etc.).

Special Skills and Abilities and/or:

Ability to successfully complete on the job aesthetic training programs required
Exceptional teamwork, communication, and interpersonal
Ability to multi-task, meet deadlines and prioritize responsibilities
Actively solution oriented and skilled in conflict resolution
Familiar with standard concepts, practices, procedures, laws, and regulations in medical aesthetics
Always maintain a professional appearance and demeanor
Ability to meet employment and eligibility requirements

Ideal Image is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Vaccination against COVID-19 is required for all new hires unless they qualify for a remote, religious, or medical exemption.

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