RN Case Manager- Wound Center
Assists the department manager in the shift management of the department. The RN CM is a role model for professional behavior, clinical skills and customer service and hold staff accountable for the same. Coordinates and directs activities during the shift to meet nursing care requirements and assure effective communication during the shift. Manages shift resources to achieve optimal clinical and financial effectiveness. Maintains visibility and communication to staff, other departments, patients, visitors, and physicians. Functions as a resource to all nursing staff members and physicians. Direct patient care is required within the RN CM scope of practice.
Provides nursing care to patients in an efficient, professional, compassionate, and caring manner. Responsible for implementing nursing care of assigned patients via the Nursing Process including assessment, diagnosis, planning, implementation, and evaluation.Acts in compliance with hospital, Nursing Department policies/procedures and the Nurse Practice Act of the State of Ohio. Follows WCH Nursing Philosophy and practice model which are derived from the Synergy model and appropriate Service Standards as outlined in Employee Handbook.
RESPONSIBLE TO: Department Manager
MUST HAVE REQUIREMENTS:
- Licensed in Ohio
- As of September 2012, a BSN is required for any nurse promoted to a RN Case Manger
- Nurses without a BSN who are currently in the role are required to enroll in a BSN program by September 2014 unless they will have 20 years or more of experience as an RN or LPN by September 2017. Nurses with more than 20 years of experience by September 2017 will be grandfathered and will not be required to complete a BSN.
- Maintain a current AHA (American Heart Association) Healthcare Provider BLS card while in this position.
- 2 years relevant hospital experience
- Demonstrates leadership skills / abilities
- Strong teaching and mentoring skills
- Demonstrates strong customer service skills
- Demonstrates strong written and verbal communication skills
- Demonstrates support of unit and hospital leadership
- Accepts change with a positive helpful attitude
- Demonstrates initiative and problem-solving skills
- Demonstrates professional nursing practice and behaviors
PREFERRED ATTRIBUTES:
OTHER REQUIREMENTS:
- Employees in this position may be exposed to blood, body fluids and/or airborne pathogens and are required to wear barriers
- Employees in this position must be able to push, pull, lift, carry, turn, crouch, and bend as necessary to complete nursing care tasks
- Certifications as appropriate and required by the Department such as ACLS, NRP, PALS must be obtained within 1 year and maintained while in this position
- Meets all expectations, behaviors, and clinical practice implementation expectations both departmental and unit specific as outlined in the Staff Nurse job description
POSITION EXPECTATIONS: All expectations detailed below are considered ADA Essential.
Leadership
- Functions in a professional and thoughtful manner, demonstrating:
- Decision-making and priority setting skills
- Time management and effective use of resources
- Conflict resolution skills
- Professional communication that fosters a calm and orderly environment
- Demonstrate ability to lead/direct a team of caregivers in providing care for a group of patients
- Facilitates teamwork by adhering to Nursing Practice Model
- Accepts and responds to change productively, while maintaining a positive attitude
- Role models professional nursing practice and behavior
- Demonstrates basic ability to have and manage a crucial conversation
- Demonstrates clinical expertise in daily patient care and role modeling for staff
- Responds positively to change, promotes enthusiasm for change
Communication
As directed by the Manager
- Communicates changes in practice, policies, procedures, expectations, performance improvement
- Maintains awareness of verbal / nonverbal communication in interactions with staff, other departments, customers, physicians, patients, and families
- Maintains patient confidentiality in all communication interactions written, verbal, electronic and digital
- Collaborates and communicates effectively with physicians and all members of the health care team
- Reports critical information to physician and others as indicated
- Properly utilizes chain of command to handle issues
- Demonstrates ability to initiate and manage crucial conversations
- Utilizes AIDET (Acknowledge, Introduce, Duration, Expectations, Thank You) strategies to foster positive communication
- Interacts with clinical students in positive, productive manner
- Facilitates communication between staff members and assures huddling is taking place
Operations
- Maintains appropriate clinical skills:
- Administers care according to WCH/unit policy/procedure, current standards of care and Ohio Nurse Practice Act
- Coordinate work to achieve maximum productivity. Able to multitask and prioritize workload. Work habits are consistently adjusted to accommodate multiple responsibilities and are prioritized and completed in a timely manner.
- Demonstrate reasonable and rational judgment in decision making
Customer Service
- Displays positive attitude. Treats others with honesty and respect. Speaks positively in all customer interactions internal and external.
- Assess customer satisfaction when interacting with patients and use appropriate chain of command for unresolved issues or problems
- Use face to face resolutions (crucial conversations) to intervene with patients or staff in situations where customer needs have not been met to determine a positive, mutually agreeable resolution
- Is a resource and provides education to patients and their families who have questions regarding the treatment plan or procedures.
AGE SPECIFIC COMPETENCY
Dependent upon department and the population served:
Neonatal (Birth thru 28 days)
- Handles infants in gentle manner
- Speaks in soothing voice
- Holds and cuddles infant when necessary
- Facilitates parental interaction and care of infant
Infant (29 days thru 12 months)
- Approaches infant in slow, non-threatening way
- Speaks in soothing way
- Holds and cuddles infant as much as possible
- Encourages parental interaction with infant
- Allows for familiar toys/blankets to be brought from home
Pediatrics (one year thru 11 years)
- Allows choices when possible
- Speaks directly using few, clear, simple terms and explanations
- Limits number of strangers entering room
- Provides consistent nursing assignments
- Does not shame parents for lack of cooperation
- Holds child for painful procedures
Adolescents (12 years thru 18 years)
- Allows participation in care and choices as appropriate
- Provides for patient's modesty
- Tells patient exactly what will be expected
- Allows patient control
- Speaks directly to patient in simple medical terms
Geriatrics (65 years and older)
- Identifies physical/social/emotional barriers and physical limitations at discharge
- Teaches patient about one item at a time
- Repeats instructions several times
- Speaks slowly and distinctly when talking to the patient
Unit Specific Requirements:
Additional Requirements
- Works with Providers- writes verbal orders, monitors test results
- Notifies Provider of changes in patients’ condition, pertinent information, and observations
- Places orders with DME, obtains precertification for advanced healing products such as NPWT and Skin substitutes
- Is knowledgeable of and utilizes allied health resources and community agencies to provide continuity of care such as Home Health, ECF, DME, Pharmacy.
- Orients students for appropriate learning experience.
