At Children’s Wisconsin, we believe kids deserve the best.
Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.
We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.
Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin:https://www.instagram.com/lifeatcw/
We are busy and seeking to grow our call center team made up of RNs, RCPs, and Communication Specialists. Use your clinical expertise away from the bedside while fielding incoming calls from providers to facilitate consults with Children’s specialists, arrange for transport of pediatric and Neonate patients, or arrange a direct admission. This role enables the candidate to use their critical thinking, multi-tasking, and prioritizing skills while offering great communication and customer service to our internal and external customers. Efficient use of phone and computer along with experience using Epic is a plus. The Consult Center is part of the Transport Team Department and you will work with a great group of team mates who you have the opportunity to support with intake of transport calls, dispatching the team, arranging for mode of transport (ambulance, helicopter, fixed wing plane) and working collaboratively with our critical care and NICU providers who function in the medical control role for the team.
Bachelor's degree is preferred. Associates degree considered.
- Current CPR certification - Basic Life Support (BLS) for Healthcare Providers through American Heart or American Red Cross is required.
- Acquires and maintains PALS.
Knowledge of a variety of pediatric healthcare specialties, including level of care, symptom identification critical thinking and decision making to appropriately triage and manage consult and transport requests. Pediatric experience preferred.Strong communication skills and ability to work in a team environment are highly desired. Effective interpersonal, verbal, and non-verbal communication skills.Ability to concentrate and pay close attention to detail especially during stressful events, emergencies, and angry or upset callers.Ability to work independently, utilize time management, prioritization and multi-tasking skills needed in a fast paced department.Ability to make decisions based on established protocols, solid problem-solving skills, and knowledge to recommend change.Ability to concentrate and pay close attention to detail during stressful events, emergencies, and complex calls. Demonstrates analytical skills necessary to resolve complex calls.Basic knowledge of a computer including but not limited to: knowledge of Microsoft Office, web browsing, internet search, document access and electronic health record. Epic experience preferred. Ability to data entry 5500 KSPH preferred.
The Provider Consult Center Clinical Coordinator facilitates/triages patient transport, referral requests, and participates in the efficient management of patient transfers. Acts as a central communication source for all components of the transport and consultation process, including notification of the specialty providers, medical control, transport team and patient placement. Coordinates the mode of transport and collaborates with medical control for appropriate team compositions. Acts as a resource to community and hospital based providers. Demonstrates effective multi-tasking, communication skills, and clinical practices.
In this position an RN will use clinical skills to enhance the care of patients without direct patient care responsibilities. Some examples include facilitating provider consult calls, direct admissions, and transport requests for the transport team.
FTE .6 - 12 hour night shift. Two (2) - 12 hour shifts per week which will be staggered shifts of 1800 - 0630 (6:00pm-6:30am) & 1930 - 0800, (7:30pm - 8:00am).
Every 3rd weekend rotation, and holiday requirement. This position includes shift differentials
PLUS eligible for additional special NIGHT SHIFT BONUS - for FTE .6 pro-rated up to $3,120/year.
Plus *Sign-on Bonus Eligible*
Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.
Certifications/Licenses:
BLS-Basic Life Support Healthcare Provider - American Heart Association, License Respiratory Care Practitioner (28) - State of Wisconsin, License RN-Registered Nurse (30) - State of Wisconsin, PALS-Pediatric Advanced Life Support - American Heart Association
