Clinical Triage Specialist, RN Access Center, Remote Position (Local to PA)

St. Luke's University Health Network • Full-time • Remote • 11m ago

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Clinical Triage Specialist (CTS) (RN) - Access Center will compassionately deliver an exceptional patient experience and provide clinical support to CTS-MA team members by serving as a clinical resource. The CTS-RN is responsible for using nursing judgment in answering/returning patient calls related to direct care provided by the practices. When appropriate, the caller’s symptoms will be assessed and triaged using approved nursing protocols and guidelines to assist in obtaining the appropriate level of care and/or self-care advice.

We are exclusively considering applications from candidates residing in Pennsylvania and New Jersey, particularly those in close proximity to St. Luke’s University Health Network locations.

JOB DUTIES AND RESPONSIBILITIES:

Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed.
Verifies patient demographic information and accurately enters the updated information into electronic health record.
Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures.
Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients.
Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role.
Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center.
Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel.
Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response.
Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments.
Other duties as assigned.

EDUCATION:

Graduate of an accredited nursing program required.
Registered Nurse with current license to practice in the State of Pennsylvania or seeking Pennsylvania licensure through reciprocity required.

TRAINING AND EXPERIENCE:

Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room is required.
Strong communication skills
Focused on compliance
Demonstrates continuous growth
Quality-driven
Service-oriented
Excels at time management
Strong problem-solving skills

Ability to work from home in accordance with the Network Work from Home Policy if needed.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer.

Related Jobs

Clinical Nurse Stroke Navigator (Hybrid-Remote)

IU Health • Full-time • Remote • 4m ago

Overview Are you ready to take the next step in your career with Indiana's #1 Healthcare system? If you are searching for a chance to use your expert knowledge to improve the lives of patients and their fa...

4m ago

VIEW JOB

Case Management Utilization Review RN - REMOTE

Steward Health Care • Full-time • Remote • 5m ago

RN Utilization Review

Location: Steward Health Care Posted Date: 6/11/2024 Job Type: Full Time Department: 1301.40601 Centralized UR The Care Manager assumes primary responsibility for documentation of appropriate medical necessi...

5m ago

VIEW JOB

Quality Assurance RN - Administration Remote

Providence • Full-time • Remote • $42 - $67 / hour • 13h ago

Description Under the supervision of the Revenue Integrity Manager, the Clinical Data Reviewer (RN) improves data quality and appropriately risk stratify the populations in value based contracts and provide better pat...

13h ago

VIEW JOB

Utilization Review Clinician - Behavioral Health

Centene • Full-time • Remote • $25.97 - $46.68 / hour • 1d ago

RN Utilization Review Psych

You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive bene...

1d ago

VIEW JOB

Registered Nurse (Remote Patient Monitoring and Chronic Care Management)

ResPro Health • Full-time • Remote • 1d ago

ResPro Health is dedicated to providing our partners in the respiratory space with the tools and resources needed to implement meaningful programs like remote patient monitoring and chronic care management in their pulm...

1d ago

VIEW JOB

Registered Nurse (Remote Patient Monitoring and Chronic Care Management)

ResPro Health • Full-time • Remote • 1d ago

1d ago

VIEW JOB

Utilization Review Clinician - Behavioral Health

Centene • Full-time • Remote • $25.97 - $46.68 / hour • 1d ago

RN Utilization Review Psych

1d ago

VIEW JOB

Registered Nurse (Remote Patient Monitoring and Chronic Care Management)

ResPro Health • Full-time • Remote • 1d ago

1d ago

VIEW JOB

US Registered Nurse (USRN) - Maryland Licensed - Remote

Core-VA Solutions • Full-time • Remote • 1d ago

Core-VA Solutions is a top-tier provider of virtual assistant services, dedicated to assisting businesses and entrepreneurs in optimizing their operations and achieving their objectives. With a team of highly skilled an...

1d ago

VIEW JOB

Quality Nurse Specialist

WVUH West Virginia University Hospitals • Full-time • Remote • 2d ago

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find o...

2d ago

VIEW JOB