Nurse Navigator: Oncology

Augusta Health • Full-time • Fishersville, Virginia, United States • 2w ago

Essential Job Duties:

Program Development and Maintenance
- Patients identify and request program services.
- Maintains excellent relationship with health staff, physicians, and external groups as assessed through evaluation tool.
- Coordinates planning with multiple departments and health care providers.
- Enhances program through research utilization.
- Sets and meets outcome goals in collaboration with VP
- Develops relationship with healthcare staff, physicians and external groups
- Develops Cancer resource packet using evidence-based practice
- Successfully accomplished goals and action plans related to operation/business plan
- Assist VP in accomplishing goals and action plans related to operations/business plan
- Promotes staff accountability for their practice
Helps community resources collaborate with patient navigation and education
Responds to 95-100% of patient calls within 24 hours on weekdays
Initiates communication with patients upon learning they have a suspicious or positive finding on diagnostic studies
Serves as a liaison between the patient, medical staff, and services
Plans and implements a collaborative program with referral services to ensure a seamless delivery of care
Provides education and consultation within scope of care
Utilizes community resources for treatment and support for overall health of patients served
Participates in interdisciplinary cancer clinic and tumor boards
Makes contact to informs patient of their initial appointment with an oncologist and orients the patient to the navigation role and expectations prior to their initial visit
Seeks working relationships with other navigators for idea sharing
Participates in appropriate community groups and committees to gain knowledge and enhance program
Attains >20 approved CEU's in oncology or applicable areas per year
Competent to explain all the diagnostic and therapeutic procedures performed associated with navigated oncology population
Demonstrates a thorough knowledge about community resources for treatment and support for general health related to treatment and disease for the navigated population.
Reporting and Record Keeping
Creates new reporting tools
Documentation completed in 100% of records
Tracks patients as they move through the healthcare system
Provides timely and complete documentation for accurate patient care
Tracks interventions and outcomes.
Customer Service/Marketing
Customer Satisfaction Evaluation > 95%
Keeps immediate supervisor and team members fully informed concerning work progress
Proactively works to resolve issues to improve quality and efficiency of department
Consistently displays professionalism in dealing with patients and peers
Embraces new ideas and procedures that will improve departmental performance
Provides or collaborates on community education events
Initiates opportunity or seeks collaboration with other departments
Aids in a clear, courteous, professional, and flexible manner both orally and in writing
Works cooperatively with other staff in a team environment
Creates annual marketing plan in collaboration with Marketing Department
Leader is viewed by the supervisor as being competent and possesses leadership skills and abilities that, overall, meet standards
Maintains a positive open relationship with other departments

Basic Qualifications:

• Associates Degree in Nursing
• Current licensure as a registered nurse from the Virginia State Board of Nursing
• BCLS
• At least three years of clinical practice in the healthcare setting, oncology preferred. Must possess the ability to communicate orally and in writing, work effectively in a team environment, have excellent interpersonal skills, and possess knowledge of community resources, hospital processes, structure and function. Oncology background preferred and/or disease specific care coordination.

Preferred Qualifications:

• Bachelor’s Degree in Nursing
• Navigator Experience

Prior experience in Urology or related specialty practice a plus.

Competencies, Knowledge, Skills and Abilities:

• Must possess the ability to communicate orally and in writing, work effectively in a team environment.
• Have excellent interpersonal skills. Possess knowledge of community resources, hospital processes, structure, and function.

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